Experience

TSD Mobility Solutions

• United States
• Software Development
• 1 - 100 Employee

• VP of Operations

  • Jan 2019 - Present

  Responsible for reviewing the general operation of all departments to determine efficiency, providing direction on major projects or problem areas, planning for the future, developing and implementing policies and procedures, developing and maintaining budgets, and controlling the activities of the Operations function/team. Additionally, as an individual contributor, I serve as: -Account manager to two of the three largest car rental providers worldwide (covering both the retail rental and… Show more Responsible for reviewing the general operation of all departments to determine efficiency, providing direction on major projects or problem areas, planning for the future, developing and implementing policies and procedures, developing and maintaining budgets, and controlling the activities of the Operations function/team. Additionally, as an individual contributor, I serve as: -Account manager to two of the three largest car rental providers worldwide (covering both the retail rental and insurance replacement markets) -Interim accounting team manager over billing, pass-through payables, purchase requests/renewals, and accounts receivable functions -The supervisor for the Director of Implementation and Customer Experience and all client-facing support under this role

• Sr. Director of Technical Operations and Client Experience

  • Jul 2017 - Jan 2019

  Oversee a team of 20+ direct and indirect reports including all client-facing support employees: - Serve as account manager for one of the top three car rental companies worldwide - Co-draft several RFPs and contract renewals along with the EVP to fortune 100 companies - Supervise the Sr. Manager of Customer Support that oversees the call center - Manage the technical documentation team that is responsible for all user help files, tutorials, and newsletters -Oversee various… Show more Oversee a team of 20+ direct and indirect reports including all client-facing support employees: - Serve as account manager for one of the top three car rental companies worldwide - Co-draft several RFPs and contract renewals along with the EVP to fortune 100 companies - Supervise the Sr. Manager of Customer Support that oversees the call center - Manage the technical documentation team that is responsible for all user help files, tutorials, and newsletters -Oversee various interdepartmental process changes including realignment within our insurance replacement division

• Director Of Client Services

  • Jun 2015 - Jul 2017

  Oversee all aspects of post-sale client engagements and service delivery while motivating and mentoring a team of 19 staff members, including five remote staff. -Manage simultaneous rollouts of four separate SAAS products to four major car manufacturers while revamping the process needed for international expansion in conjunction with a key car rental company -Hire staff, develop curriculum and institute processes for a new remote consultative division of the company -Advocate on the… Show more Oversee all aspects of post-sale client engagements and service delivery while motivating and mentoring a team of 19 staff members, including five remote staff. -Manage simultaneous rollouts of four separate SAAS products to four major car manufacturers while revamping the process needed for international expansion in conjunction with a key car rental company -Hire staff, develop curriculum and institute processes for a new remote consultative division of the company -Advocate on the behalf of user groups and key clients for user experience and data quality improvements

• Customer Development Manager

  • Dec 2013 - May 2015

  North Andover, MA Optimized the customer onboarding process for three enterprise clients with up to 600 locations each. • Reviewed user activity to identify at-risk accounts and provide proactive solutions to clients • Assisted the Senior Vice President of Operations and Business Development with a client contract renewal for a Fortune 500 Company and several RFPs

• Corporate Operations and Training Specialist

  • Dec 2011 - Nov 2013

  North Andover, MA Proactively engaged with accounts to build trusted relationships, resolve outstanding issues, and improve retention. • Identified and implemented training program changes to improve the new customer experience • Coordinated onboarding for two rental car companies with over 400 trainees each spread across 25-50 locations



Simply Math and Reading

• Supervisor

  • Sep 2010 - Nov 2011

  Oversaw the staff as well as math and reading students from grades PreK-adult in a tutoring center for 200+ students. • Created specialized student syllabi based primarily on diagnostic testing and parental concerns



Boston Public Schools

• United States
• Education Administration Programs
• 700 & Above Employee

• Classroom Teacher - Nathan Hale Elementary

  • Aug 2006 - Jun 2009

  Taught 18 third grade students all subjects; taught third and fourth grade in prior years. • Led the school’s math leadership team and served as the school’s math facilitator for two years • Coordinated four classroom volunteers, a student teacher, and various other supports in the classroom



TSD Mobility Solutions

• United States
• Software Development
• 1 - 100 Employee

• Administrative Sales Assistant

  • Feb 2006 - Aug 2006

  North Andover, MA Co-coordinated the rollout of an application to a corporate client and assisted the sales team and president of the company with the creation of sales proposals and licensing agreements.



Boston College

• United States
• Higher Education
• 700 & Above Employee

• Graduate Assistant to the Associate Dean

  • Aug 2004 - May 2005

  Chestnut Hill, MA Co-coordinated a 13-week, mandatory seminar for all 205 first-year students in the Lynch School of Education. • Oversaw 38 peer advisors and 18 faculty, staff and graduate students who served as facilitators for the seminar • Provided 26 freshman and senior advisees with academic advisement regarding scheduling and majors



Boston College

• United States
• Higher Education
• 700 & Above Employee

• Undergraduate Assistant to the Associate Dean

  • Sep 2001 - May 2004

  Chestnut Hill, MA Assisted students with Lynch School programs and helped facilitate various outreach projects such as service trips.