Experience

Explorica

• London, England, United Kingdom

• Tour Director

  • Dec 2018 - Present

  Building and maintaining customer relations Liaising with all suppliers – hoteliers, restaurants, incoming agents, local guides and coach companies, regional coordinators in the London Office Ensuring that schedules are kept, and that the tour goes according to plan Using own expertise and knowledge to provide interesting and informative commentary on each destination Dealing calmly and responsibly with any issues or emergencies that may occur Reporting the day’s events Ensuring daily that the safety and security of the group is always the priority Re-confirm all bookings Ensuring that Group Leaders have all relevant documents (tickets for trains/flights) Provide educational content within each tour Controlling the quality of the tour Complete expense reconciliation accurately Represent the company at all times in a professional manner. Show less



Virgin Atlantic Airways

• Flight Attendant

  • Mar 2014 - Present

  Ensuring safety and comfort of customers and crew Providing high quality customer service experience Managing upper, premium and economy class cabins including meal-beverage pairing suggestions based on the menu Relaying communication to customers, crew from the flight deck in a professional and personable manner Coaching junior cabin crew members during flights Assisting customers and providing safety and security related instructions Working under pressure and dealing with unexpected safety or medical situations Show less



Go2Sky

• Senior Flight Attendant

  • Jun 2013 - Oct 2013

  Conducting recruitment for Cabin Crew and Instructor positions Safety and Security procedures Managing deadlines, work under pressure and dealing with unexpected situations Ensuring the safety and comfort of passengers and crew Opening/Closing inflight bar, completing paperwork manually and electronically Completing annual line checks and senior line checks on junior cabin crew members Conducting recruitment for Cabin Crew and Instructor positions Safety and Security procedures Managing deadlines, work under pressure and dealing with unexpected situations Ensuring the safety and comfort of passengers and crew Opening/Closing inflight bar, completing paperwork manually and electronically Completing annual line checks and senior line checks on junior cabin crew members



Monarch Airlines

• East Midlands

• Flight Attendant

  • Sep 2012 - Nov 2012

  Safety and Security procedures Ensuring the safety and comfort of passengers and crew Opening/Closing inflight bar, completing paperwork manually and electronically Managing deadlines, work under pressure and dealing with unexpected situations Safety and Security procedures Ensuring the safety and comfort of passengers and crew Opening/Closing inflight bar, completing paperwork manually and electronically Managing deadlines, work under pressure and dealing with unexpected situations



Small Planet Airlines

• Flight Attendant

  • May 2012 - Oct 2012

  Safety and Security procedures Ensuring the safety and comfort of passengers and crew Opening/Closing inflight bar, completing paperwork manually and electronically Managing deadlines, work under pressure and dealing with unexpected situations Safety and Security procedures Ensuring the safety and comfort of passengers and crew Opening/Closing inflight bar, completing paperwork manually and electronically Managing deadlines, work under pressure and dealing with unexpected situations



Ryanair

• Safety and Emergency Procedures Instructor

  • Jan 2007 - May 2012

  Cabin Crew Initial and Conversion training and examination Cabin and Flight crew yearly Re-current training and examination Senior Cabin Crew training and examination Refresh the knowledge of safety and emergency procedures and giving instructions for the day Managing deadlines, work under pressure and dealing with unexpected situations Completing annual line checks and senior line checks on junior cabin crew members Cabin Crew Initial and Conversion training and examination Cabin and Flight crew yearly Re-current training and examination Senior Cabin Crew training and examination Refresh the knowledge of safety and emergency procedures and giving instructions for the day Managing deadlines, work under pressure and dealing with unexpected situations Completing annual line checks and senior line checks on junior cabin crew members