Erika Dorfelt
Trust and Safety, Senior Manager at Noun Project- Claim this Profile
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English Native or bilingual proficiency
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Korean Limited working proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Credentials
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30-day Emergency Substitute Teaching Credential
California Commission on Teaching CredentialingJan, 2015- Oct, 2024
Experience
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Noun Project
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United States
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Graphic Design
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1 - 100 Employee
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Trust and Safety, Senior Manager
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Dec 2021 - Present
Consulted for key insights when building photos content vertical and site architecture.Implemented a no code solutions to content metadata problems.
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Senior Content Manager
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Sep 2020 - Dec 2021
Lead operations team to accepting 4 million icons with many more processed.Reduced moderation time by 94% within a year.Updated upload system and content policy to adapt scale to moderation resources.Increased user accountability to inspire trust in content legitimacy.Refined content policy to encourage diversity of content.Active member of the Trust and Safety Professional Association.
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Content Manager
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May 2016 - Sep 2020
Exponentially optimized tools and processes to boost productivity from 700 to 5,000 icons per day. When starting this position, there were less than 200,000 icons and now we are nearly at 2 million.Defined policy to handle high volume complexity of globally crowdsourced content.Wrote a comprehensive moderator manual for onboarding new moderators.Hired, trained, and managed remote workers to assist with moderation processes.Investigated and handled plagiarism claims and plagiarizing accounts. Show less
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Content Specialist
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May 2015 - Apr 2016
Moderated and edited tags for thousands of globally crowd-sourced icons daily.Provided prompt customer support to a global community of designers designers by addressing concerns on social.Gave customized feedback to improve icon designs and maintain a standard of quality and cohesiveness.Collected data, tracked trends, and documented needs in icon uploads, designs, and user base.Managed brand presence, identity, and community by curating best content and contributors on the homepage.Increased user engagement by creating visual and written content for Twitter, Instagram, and Facebook. Show less
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Kelly Services
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Mexico
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200 - 300 Employee
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Substitute Teacher
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Feb 2015 - May 2015
Substituted for culturally diverse populations in over 40 charter schools in LA county. Executed lesson plans, maintained classroom discipline, and assisted teachers for all grades K-12, all subjects. Improvised last minute lesson plans, tests, study materials, and homework when one was not provided. Created a safe, fun environment for students to learn and grow. Assisted admin and front office with maintaining student records, mailing announcements, and other miscellaneous tasks during prep periods. Show less
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Secretary
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Nov 2013 - Feb 2014
Drafted and edited medical reports to be sent to insurance companies and law offices. Maintained patient medical records and files to HIPAA standards. Coordinated patient scheduling, including patient follow-up appointments and rescheduling. Drafted and edited medical reports to be sent to insurance companies and law offices. Maintained patient medical records and files to HIPAA standards. Coordinated patient scheduling, including patient follow-up appointments and rescheduling.
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Golden Empire Dental Lab
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United States
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Construction
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Secretary
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Jan 2012 - Jun 2013
Invoiced and coordinated work flow between clients, laboratory head, and technicians. Addressed client questions and concerns about crown and denture cases. Managed technician logs for billable work and kept track of stock and other office expenses. Packed, picked up, and delivered cases. Invoiced and coordinated work flow between clients, laboratory head, and technicians. Addressed client questions and concerns about crown and denture cases. Managed technician logs for billable work and kept track of stock and other office expenses. Packed, picked up, and delivered cases.
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Bakersfield Korean Association
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United States
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Civic and Social Organizations
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Volunteer SAT Tutor
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Jun 2011 - Aug 2011
Created PowerPoint presentations on effective SAT essay writing and test taking strategies. Personalized lessons to accommodate 15 different writing and learning styles. Catered teaching materials to students to help individual strengths and weaknesses with time management, structured writing, and educated guessing strategies. Graded essays and offered critical suggestions to students with wide range of writing ability. Created PowerPoint presentations on effective SAT essay writing and test taking strategies. Personalized lessons to accommodate 15 different writing and learning styles. Catered teaching materials to students to help individual strengths and weaknesses with time management, structured writing, and educated guessing strategies. Graded essays and offered critical suggestions to students with wide range of writing ability.
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English Teacher
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Sep 2010 - Aug 2011
Independently produced an English language program, which did not previously exist at the school, without a provided text book or curriculum. Developed all teaching materials and activities for 700 students weekly. Collaborated with native teachers to help bridge gaps between formalized and colloquial English. Independently produced an English language program, which did not previously exist at the school, without a provided text book or curriculum. Developed all teaching materials and activities for 700 students weekly. Collaborated with native teachers to help bridge gaps between formalized and colloquial English.
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Pacific Union College
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United States
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Higher Education
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200 - 300 Employee
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Assistant Editor
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Jun 2009 - Jun 2010
Assisted editor with investigative research, editing, and recruiting writers. Pitched and wrote articles addressing current issues and acted as voice for the school and community. Assembled newspaper print and distribution. Effectively budgeted and fundraised, resulting in new computers and cameras. Assisted editor with investigative research, editing, and recruiting writers. Pitched and wrote articles addressing current issues and acted as voice for the school and community. Assembled newspaper print and distribution. Effectively budgeted and fundraised, resulting in new computers and cameras.
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Education
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2006 - 2010
Pacific Union College
BA, English Language and Literature/Letters
Community
