Experience

Fotomerchant

• Australia
• Photography
• 1 - 100 Employee

• Customer Success Specialist

  • Oct 2022 - Present



Starts at 60

• Australia
• Technology, Information and Media
• 1 - 100 Employee

• Marketplace Product Coordinator

  • Mar 2021 - Dec 2022

  *Winner of the 2021 Focused Award* Buying & Merchandising • Implemented the retail part of the business by product buying, setting up the warehouse and logistics • Assisted in creating buy plans • Attended retail showings • Selection of seasonal range for Women's fashion through numerous wholesalers • Photoshoot Coordination • Managed stock levels, warehouse and staff • Product management in Shopify Vendor Management & Product Coordination • Managing vendor onboarding and on-going vendor management • Managing new lines of products to go live in a timely and proactive manner • Co-ordinating samples of products for marketing • Maintaining vendor and product sales reports • Ensuring trade calendar is kept up-to-date and communicated to all team members • Actioning promotional campaigns and updating the Shopify and WooCommerce website; weekly • Ensuring all live products are accurate and presented at their best at all times • Communicating and managing over 120 vendors including stock levels of over 12,000 products • Attending to enquiries from internal and external stakeholders in a timely and proactive manner Show less



Blokes N Banter

• Australia
• Media Production

• Marketing Director & Co-Founder

  • May 2020 - Apr 2022

  -Managing all promotional aspects of the business including blogging, video, podcasting, email, lead funnels, content creation, split testing, social media posts, building relationships, bringing in revenue, generating social media shares, logo creation, and professional photography. -Campaign planning and execution -Basic Web Development -Analyze data using Salesforce software -Ensuring the timely and successful delivery -Communicate with overseas distributor in a timely manner -Partnership management -Inventory management -Basic accounting Show less



Modern Star Pty Ltd

• Australia
• Wholesale
• 1 - 100 Employee

• Customer Service Officer

  • Jul 2020 - Mar 2021

  - Timely answering/transfer of all calls - Actioned and followed through enquiries - Advised customers of prices, good delivery and process times - Accurate entry of orders into system - Liaised with company representatives’ customers enquiries. - Took initiative to provide customer satisfaction - Worked on Salesforce, Outlook, Data Entry software daily - Analyzed customer queries and answered appropriately via a range of different mediums - Timely answering/transfer of all calls - Actioned and followed through enquiries - Advised customers of prices, good delivery and process times - Accurate entry of orders into system - Liaised with company representatives’ customers enquiries. - Took initiative to provide customer satisfaction - Worked on Salesforce, Outlook, Data Entry software daily - Analyzed customer queries and answered appropriately via a range of different mediums



Sand Hill Road

• Australia
• Hospitality
• 1 - 100 Employee

• Host

  • Oct 2018 - Mar 2019

  - Greeted customers in professional manner. - Gave tours of the historic building, - Brought customers to the different parts of the pub - Answered phones and called customers regarding general inquiries - Greeted customers in professional manner. - Gave tours of the historic building, - Brought customers to the different parts of the pub - Answered phones and called customers regarding general inquiries



The Spa Group of Companies

• Canada
• Wellness and Fitness Services
• 1 - 100 Employee

• Reception Manager

  • Aug 2017 - Sep 2018

  -Managed all receptionist from The Spa’s two locations (10-14 receptionists)-Trained all new receptionist-Assisted with editing the company’s website, price brochure and monthly promotions advertisement.-Managed The Spa's Instagram; posting and answering all direct messages.-Dealt with a wide range of incidents regarding customer service, appointments and other staff members. -Coordinated all the group bookings; answered emails daily, communicated with groups regarding appointments and met their requests for bookings.-Topped off cashes daily and did daily summary reports. Show less

• Receptionist

  • Aug 2016 - Aug 2017

  -Greeted guests, offered them beverages and brought them to waiting rooms.-Answered phones and emails regarding appointments and general inquires. Booked appointments for multiple departments and over 45 staff.-Created the monthly work schedules for both locations.-Help drive product sales-Received/unpacked orders and stocked shelves.



SNC-Lavalin

• Canada
• Civil Engineering
• 700 & Above Employee

• Administrative Assistant

  • May 2012 - Sep 2014

  - Communicated daily via phone and email with vendors. - Created Purchase Orders. - Paid Invoices. - Worked on Microsoft Word, Excel, and Outlook daily. - Communicated daily via phone and email with vendors. - Created Purchase Orders. - Paid Invoices. - Worked on Microsoft Word, Excel, and Outlook daily.