Erika Diggins
Service Coordinator at Matheson Tri-Gas- Claim this Profile
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Bio
Experience
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Service Coordinator
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Jun 2019 - Present
•Coordinate schedules for the central and west zone technicians for repairs, inspections, and other service requests for customers. •Communicate with service managers, project specialist and service technicians to ensure service request are being completed in a timely manner. •Monitor telemetry reports for customer tanks on a daily basis
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Remote Client Retention/Scheduling Coordinator (Contract)
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Jan 2019 - Mar 2019
• Manage the emails for family law cases by following up with referral leads and contacting potential clients to discuss their case and connect them with an attorney• Process E-Fax and Docsmith to ensure that we receive various documents that help support client cases • Upload all letters of protection and miscellaneous Information pertaining to client’s accounts• Issue settlement break down and settlement checks to clients• Follow up with client, chiropractors and health care… • Manage the emails for family law cases by following up with referral leads and contacting potential clients to discuss their case and connect them with an attorney• Process E-Fax and Docsmith to ensure that we receive various documents that help support client cases • Upload all letters of protection and miscellaneous Information pertaining to client’s accounts• Issue settlement break down and settlement checks to clients• Follow up with client, chiropractors and health care facilities to check treatment status Show more Show less
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Intake Coordinator (Contract)
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Dec 2018 - Feb 2019
• Answer 60-80 incoming calls from patients and health care providers to refill prescriptions for cancer and other health related medications• Insert these orders in the system and ship out the medications to patients’ home or to the health care provider’s office• Ensure proper HIPPA practices are being performed by verifying patient’s information is correct before proceeding with disbursements of medications• Perform various projects with the system that stores the patients orders… • Answer 60-80 incoming calls from patients and health care providers to refill prescriptions for cancer and other health related medications• Insert these orders in the system and ship out the medications to patients’ home or to the health care provider’s office• Ensure proper HIPPA practices are being performed by verifying patient’s information is correct before proceeding with disbursements of medications• Perform various projects with the system that stores the patients orders to ensure that orders are being properly filled and on the correct shipment date as intended.• File Adverse event reports when patient report any type of discrepancy with their health or the effects of the medication so that the event can be properly investigated Show more Show less
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Legal Assistant
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Jan 2018 - Oct 2018
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Customer Service Specialist
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Dec 2016 - Jul 2017
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Customer Care Associate
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Oct 2015 - Dec 2016
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Candidate Support Speciliast
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Sep 2012 - Sep 2015
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Education
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Asher College