Experience

EIHAB Human Services, Inc.

• United States
• Individual and Family Services
• 100 - 200 Employee

• Assistant Manager

  • May 2018 - Present

  • Assistant Group Home Managers uphold Everas standards by ensuring that the agency's mission and vision are demonstrated through high quality programs that are designed to promote independence and continued well-being for the men and women who reside in our residential homes • Ensuring quality services are provided to the individuals we serve • Operate the group home in manner that is in compliance with Everas QA Standards, NJ State Licensing and Division of Developmental Disabilities (DDD) requirements and regulations • Train and supervise staff and ensure staff schedule is maintained • Assist in the development and implementation of daily goals and activities, including support in community recreation, mobility and communication • Maintain daily, monthly, and annual required documentation (must be comfortable with electronic documentation systems) • Involvement in client's medical support needs, these responsibilities include; scheduling and attending medical appointments, documentation, working with the pharmacy for medication orders • Coordinate, prepare, and attend; agency meetings, client meetings, supervision and staff meetings, and licensing inspections • Overall program management Show less



Executive Home Care

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Administrative Assistant/ Staffing Coordinator

  • Feb 2020 - Oct 2022

  • Identify company employee requirements and create a staffing strategy • Assist the HR department with hiring, training and onboarding new employees • Prepare work schedules and enforce compliance with company and industry labor requirements • Provide customer service in a fast paced business with customer satisfaction as the main goal • Create daily staffing reports, monitor employee performance and submit weekly reports to management • Determine staffing shortfalls and report job vacancies and scheduling problems to human resources • Confirm staff details and working hours to ensure accurate employee compensation Show less



ECT Global Educational Coaching and Testing Services

• Education Administration Programs

• Customer Service Representative

  • Mar 2018 - May 2019

  Raising support tickets to enable tracking and resolution of customer requests Investigating and resolving customer complaints then closing support tickets Maintaining a database of customer information Escalating inquiries to the appropriate team, when necessary Checking product or service availability Assisting customers with registration or account creation Passing customer feedback onto the product or sales team to improve the organisation’s offerings Raising support tickets to enable tracking and resolution of customer requests Investigating and resolving customer complaints then closing support tickets Maintaining a database of customer information Escalating inquiries to the appropriate team, when necessary Checking product or service availability Assisting customers with registration or account creation Passing customer feedback onto the product or sales team to improve the organisation’s offerings



KinderCare Education

• United States
• Education Administration Programs
• 200 - 300 Employee

• Daycare Teacher

  • Jan 2017 - May 2018

  As Lead Toddler Teacher I am responsible for the care, supervision and management of a class of toddlers in accord with the goals and curriculum plan. The principal duties of the Toddler Teacher include: conduct focused observations of children, develop action plans, carry out activities on a daily basis and evaluate the effectiveness of child development activities, ensure the safety and well-being of the children, maintain regular communication with parents, and contribute to the effective operation of the overall early care and education center. Show less