Experience

Network Housing Group

• Non-profit Organization Management
• 1 - 100 Employee

• Allocations & Information Officer

  • Aug 2005 - Present

  Orchestrate the allocation of all void properties by maintaining the internal waiting list and working closely with stakeholders and cross-functional teams. Created and wrote several suites of leaflets, brochures and forms used both internally and externally. o With the Social Club, I led the team on planning, developing and delivering the highly successful 2015 summer event; o Created and delivered the Void Improvement Project successfully o Tested and helped develop various IS systems; assisted with training staff thereafter; o MS CRM Dynamics – Lead team member; o Northgate Housing Database – Lead team member; o First-touch contact for most clients; o Analysing and implementing team requirements that contributes to improved performances; o Producing and analysing patch KPI datasets; o Red Nose Day Call Centre Team Leader.