Experience

American Coradius International

• United States
• Financial Services
• 1 - 100 Employee

• Operations Manager

  • Apr 2009 - Present

  Managed well over 25 clients with varying placement levels and product lines including pre and post charge off credit cards, loans- auto, personal, business and mortgages. •Consistently achieving company and client goals. •Competitive ranking with multiple clients which allowed for market share increase and company growth. •Ensure compliance with company policies, client standards and federal/ state laws. • Delivers key client reports in a timely manner. • Conduct frequent telephone monitoring, account and file audits and call calibrations with staff for continuous deployment and growth.



NCO Financial Systems

• Financial Services
• 700 & Above Employee

• Collections supervisor

  • Jan 2000 - Apr 2009

  Managed a high profile credit card portfolio from pre charge to post charge off. Helped grow it from 6 employees to over 200 with outstanding performance and continuous market share increases. Managed a high profile credit card portfolio from pre charge to post charge off. Helped grow it from 6 employees to over 200 with outstanding performance and continuous market share increases.



JDR recovery

• Williamsville, new york

• Collector

  • Apr 1998 - Jan 2000

  I started off doing pre charge off auto loans and then moved to a pre charge credit card portfolio and was promoted to team lead after 6 months I started off doing pre charge off auto loans and then moved to a pre charge credit card portfolio and was promoted to team lead after 6 months