Experience

Nomad Health

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• Operations Analyst & Project Specialist

  • Mar 2021 - Present

  • Assessed operational performance to identify areas • for improvement. Created custom reports and visualizations to support decision-making processes. • Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction. • Created and managed operational databases to store and track data and maintain accurate information. •Supported supervisor and associated team members to maintain system functionality. • Assessed operational performance to identify areas • for improvement. Created custom reports and visualizations to support decision-making processes. • Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction. • Created and managed operational databases to store and track data and maintain accurate information. •Supported supervisor and associated team members to maintain system functionality.



MEDITECH

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Implementation and Support Specialist

  • May 2022 - Jun 2023

  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service. •Explained complex, technology-related issues in basic, understandable terms to clients. •Suggested solutions to developing problems during project so that correct modifications could be made. •Cultivated relationships with sales team to support and supply corrective actions. •Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs. • Assisted in delivering Statements of Work, Project Plans, Written Proposals, and presented to Client Executive once a month. Show less



Centers for Disease Control and Prevention

• United States
• Government Administration
• 700 & Above Employee

• CDC Legionnaires Data Surveillance Assistant

  • Dec 2021 - Apr 2022

  • Analyzed large volume of data to identify patterns, trends and correlations. • Prepared detailed reports summarizing research findings and recommendations for further action. •Conducted in-depth qualitative and quantitative research to identify trends and generate insights. • Interpreted data and made recommendations • from findings. • Analyzed large volume of data to identify patterns, trends and correlations. • Prepared detailed reports summarizing research findings and recommendations for further action. •Conducted in-depth qualitative and quantitative research to identify trends and generate insights. • Interpreted data and made recommendations • from findings.



South Atlanta Pediatrics

• United States
• Medical Practices
• 1 - 100 Employee

• Assistant Front Desk Manager

  • Aug 2021 - Mar 2022

  • Completed employee appraisals to conduct annual reviews. Responded to customer service inquiries, both in-person and by telephone. •Verified various insurance payments such as CMO's (Caresource, Peach State, MCAID, etc.) and Private Insurance plans (BCBS, AETNA, UnitedHealthcare, etc.) by using insurance portal or by telephone. •Provided resources for training new employees and ongoing training for current staff. •Established account management relationships with In-Network Hospitals. Show less



NEW HEIGHTS BEHAVIORAL CONSULTANTS, LLC

• United States
• Mental Health Care
• 1 - 100 Employee

• Administrative Assistant Intern and Health and Fitness Coordinator

  • May 2021 - Dec 2021

  • Hands-on experience building entrepreneurial management skills in developing a program to engage & educate youth about health & nutrition • Shadow experience with the DFCS Billing Administrator • Completed healthcare & business leadership course trainings • Managed filing systems for electronic and hard copy documents to keep organized records. • Hands-on experience building entrepreneurial management skills in developing a program to engage & educate youth about health & nutrition • Shadow experience with the DFCS Billing Administrator • Completed healthcare & business leadership course trainings • Managed filing systems for electronic and hard copy documents to keep organized records.



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Administrative Assistant

  • Oct 2014 - Oct 2020

  • Secured and protected military property, assets, and personnel. • Relayed crucial information and coordinated operations using radio communications equipment. • Implemented tactics, procedures, and techniques for defense systems. Led platoons in high-pressure combat scenarios with successful outcomes. •Trained in conflict resolution among subordinates, equals and superiors. • Secured and protected military property, assets, and personnel. • Relayed crucial information and coordinated operations using radio communications equipment. • Implemented tactics, procedures, and techniques for defense systems. Led platoons in high-pressure combat scenarios with successful outcomes. •Trained in conflict resolution among subordinates, equals and superiors.



Cloud Solution Provider

• United Kingdom
• IT Services and IT Consulting
• 400 - 500 Employee

• Home Care Provider

  • Oct 2015 - Nov 2018

  • Worked to improve and enhance patient lives through effective and compassionate care. • Administered medication as directed by physician. • Maintained clean, safe and well-organized patient environment. • Monitored progress and documented any patient health status changes, keeping healthcare team updated. • Worked to improve and enhance patient lives through effective and compassionate care. • Administered medication as directed by physician. • Maintained clean, safe and well-organized patient environment. • Monitored progress and documented any patient health status changes, keeping healthcare team updated.