Experience

Grant Industries

• United States
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Client Relations Manager

  • 2019 - Present



Lonza

• Switzerland
• Pharmaceutical Manufacturing
• 700 & Above Employee

• CSR/Exports/Logistics

  • Jan 2018 - 2019



Allied Beverage Group

• Beverage Manufacturing
• 400 - 500 Employee

• Inside Sales Support

  • Apr 2015 - Dec 2017



Aptar

• Packaging and Containers Manufacturing
• 700 & Above Employee

• Inside Sales Representative

  • Aug 2012 - Jan 2013

  Outbound and inbound account management throughout the USA and Mexico. Novartis, GlaxoSmithKlime, Alcon, Allergan, Pfizer, Abbott, Church & Dwight, NeilMed Pharmaceutical Inc. Identify decision makers amongst the targeted leads in order to initiate sales process. Cooperate with Account Managers to determine strategic approaches for sales. Handle cancellations or changes in sales order and communicate changes with the related departments. Participating fully in product training sessions, meeting, skills training and professional development classes. Capturing of accurate and complete information in Customer Relationship Management system (CRM) Coordinating with customer service for status on orders from manufacturers in ensuring the delivery commitment to clients is met. Maintaining and expanding the database of prospects of the organization. Emphasizing service or product features and benefits, discussing credit terms, quoting prices, and prepare sales order reports or forms. Assist Regulatory Manger by follow –up with bottle investigation and laboratory trial with corporate office in a timely manner, preparing preliminary part matrix/drawing handouts for sales/customer and preparing test results data for sales/customers. Managed Trade Shows - AAPS Annual Meeting & Exposition- American Association of Pharmaceutical Scientists. ARVO – The Association for Research in Vision and Ophthalmology. Show less



Syncsort

• United States
• Software Development
• 1 - 100 Employee

• International Sales and Marketing Coordinator

  • 1997 - 2011

  Primary liaison between Corporate Headquarters and 25 worldwide distributors and their clients. Directed all communication channels of product/marketing message in coordination with internal and external communication resources and functions. Collaborated with Sales and Channel Marketing to gain traction in the market through customer meetings, tradeshows and other client facing opportunities. Ensured and maintained delivery of superior customer satisfaction. Worked closely with the International Account Manager and Program Manager to resolve client issues. Prepared proposals, leads allocation, product information requests, price quotes, license agreements, purchase orders and product shipment. Supervised distributors and direct sales for Data Management Express (DMX) and Mainframe software to Latin America. Involved in the departmental growth of sales volumes from $3.5 million to $15.4 million. Show less