Experience

Saggio ESG Software

• Colombia
• Embedded Software Products
• 1 - 100 Employee

• ESG Product Developer

  • Aug 2022 - Present



Bufete Para El Desarrollo Sostenible

• Colombia
• Business Consulting and Services
• 1 - 100 Employee

• ESG Consultant

  • Jul 2022 - Present

  Proyectos empresariales de estrategía y competitividad en riesgos ESG, impacto social y Cambio climático. Estudios de mercado, análisis de doble materialidad ESG y Stakeholders para empresas públicas y privadas.

• Sustainability Analyst

  • May 2022 - Jul 2022

  Análisis empresarial en riesgos ESG y competitividad empresarial.



La Florela

• United States
• Retail
• 1 - 100 Employee

• Sales and digital marketing executive / Project management assistant

  • Nov 2020 - Jul 2022

  - Administration, initial implementation and monitoring of the Ecommerce project of flowers from Colombia to the USA. - Management, planning and daily audit of internal processes and process guidelines by work team based on the agile Scrum methodology. - Marketing and sales management. - Support in quotes and purchases for the store. - Complete administration of the Shopify website, social media platform (Meta Business Suite, Instagram, Pinterest), Google Analytics, Google MyBusiness, Google Ads, Office 365, Klaviyo, among other software, apps and tools. - Generation and presentation of project analysis reports of different variables, models and financial projections. Show less



Universidad Católica de Colombia

• Colombia
• Higher Education
• 200 - 300 Employee

• Young Researcher in Sustainable Development

  • Jan 2020 - Feb 2022

  -Based on the work performed during the research seminar with the research group economics and sustainable development since 2019, in 2021, she achieved a contract with the university as a Young researcher until January 2022, with which she had the opportunity to lead research related to sustainable development, socio-ecological systems, welfare, deforestation, fragmentation and degradation of the Amazon, among others, as well as lead and guide papers. As an achievement, he obtained his research article entitled: "Prospective analysis of deforestation determinants in the Amazonian landscapes", based on the interaction of the determinants of Amazonian deforestation, applying the methodology of scientific literature review and system dynamics and published in the journal World Development Sustainability of the United Kingdom. Show less



SNG Consultores

• Mexico
• IT Services and IT Consulting
• 1 - 100 Employee

• Administrative and project management assistant

  • Mar 2019 - Mar 2020

  - Acquisition and development of knowledge and skills in the area of ​​business administration and finance. - Learned as support provided to the managerial, commercial and human capital departments, in tasks such as agenda, recruitment, visit to business fairs, support to the bem-estar of the company and review of bidding observations - Development of knowledge and skills through all the functions performed in the area of ​​administration and finance of the company and in assistance to different technological projects. - Accompaniment and generation of daily reports on the different processes by area. - Learned the agile Scrum methodology for the support in projects and in the management of work in two departments of administration and finance, management, commercial and human capital. - Additional tasks such as planning of activities, agenda, analysis of observations of public tenders, recruitment, visits to business fairs, support in activities of the company, among others. Show less



Regus

• Luxembourg
• Facilities Services
• 700 & Above Employee

• Community associate

  • Mar 2018 - Mar 2019

  - Management of the maintenance of the correct and efficient operational and administrative functioning of the offices and companies of the business center. - Administrative and customer service functions, billing, payments and collections of customer accounts, execution of contracts, renewals, purchases, returns, charges, cancellations, service updates, registration and storage of information. - Commercial support to clients interested in acquiring the services of the company. - Management of the maintenance of the correct and efficient operational and administrative functioning of the offices and companies of the business center. - Administrative and customer service functions, billing, payments and collections of customer accounts, execution of contracts, renewals, purchases, returns, charges, cancellations, service updates, registration and storage of information. - Commercial support to clients interested in acquiring the services of the company.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer service agent

  • Jul 2015 - Mar 2018

  - Support in payments, renewals, purchases, refunds, cancellations, sales and also, providing basic technical support to these products, such as activations, downloads and installations. - Customer service worldwide via telephone, via chat, and via email, regarding the billing of your Microsoft home and business products, such as Office 365, Windows, Xbox and business applications. - Support in payments, renewals, purchases, refunds, cancellations, sales and also, providing basic technical support to these products, such as activations, downloads and installations. - Customer service worldwide via telephone, via chat, and via email, regarding the billing of your Microsoft home and business products, such as Office 365, Windows, Xbox and business applications.



Américas BPS

• Colombia
• IT Services and IT Consulting
• 700 & Above Employee

• Business executive

  • Oct 2012 - Jul 2015

  -Attention of the ExxonMobil fuel telemarketing center to wholesale customers to collect consumer information for negotiation. - Supervisor backup - Loyalty of consumer customers of the brand. - Generation of information collected from loyal and new customers through the use of excel and office automation. -Attention of the ExxonMobil fuel telemarketing center to wholesale customers to collect consumer information for negotiation. - Supervisor backup - Loyalty of consumer customers of the brand. - Generation of information collected from loyal and new customers through the use of excel and office automation.