Experience

Codel Software Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Product Specialist

  • Mar 2023 - Present

• Senior Support Analyst

  • Jun 2022 - Mar 2023

• Help Desk Analyst

  • May 2021 - Jun 2022



Telecare24

• United Kingdom
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Technical Support Specialist / Administrator

  • Jul 2016 - May 2021

  Working a varied role covering Tech Support, Customer Service and General Administration, as well as supporting other departments as and when needed. • Offering Technical/Product support both online and over the phone • Troubleshooting • Dealing with external engineers and managing appointments • Customer Service – Escalated issues (Both verbal and written) • Generating/Processing Invoices • General Admin (Microsoft office packages) • Dealing with vulnerable customers and their family’s • Tracking and ensuring accurate notes on CRM • Liaising between departments to explain processes and outcomes • Training new members of staff across various stations Show less



Lisvane Livery

• Lisvane, Cardiff

• Administrator / Head Groom

  • Oct 2015 - May 2016

  Aside from the grooming and maintenance of 16 horses, I also managed the Administrator for this small business. This involved: • General Admin work. Diary Management, Data Entry, Managing Databases etc • Generating invoices for suppliers and clients • Sending out letters/updates to our clients • Liaising with contractors/ 3rd parties doing work on the yard • Handling customer complaints • Day to Day customer service Aside from the grooming and maintenance of 16 horses, I also managed the Administrator for this small business. This involved: • General Admin work. Diary Management, Data Entry, Managing Databases etc • Generating invoices for suppliers and clients • Sending out letters/updates to our clients • Liaising with contractors/ 3rd parties doing work on the yard • Handling customer complaints • Day to Day customer service



Cardiff Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Learning Support Assistant

  • Sep 2012 - Sep 2014

  Working as a classroom LSA as well as supporting a child with SEN on a 1:1 basis every morning. Working as a classroom LSA as well as supporting a child with SEN on a 1:1 basis every morning.



ODEON Cinemas Group

• United Kingdom
• Entertainment
• 700 & Above Employee

• Customer Service Advisor

  • Feb 2008 - Aug 2012

  Customer Service focused role; dealing with general customer service and experience, problem solving, health and safety as well as retail and some sales. Customer Service focused role; dealing with general customer service and experience, problem solving, health and safety as well as retail and some sales.