Experience

Koa Vim Solutions

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Co-Founder

  • Jul 2020 - Present

  Director of Customer Service



Andes Business Solutions

• United States
• Real Estate
• 1 - 100 Employee

• Customer Service Representative

  • Nov 2017 - Jun 2018



Hotel Boutique La Casa de Margarita

• Head of Marketing and Development

  • Apr 2017 - Sep 2017



Ragcom Center Corp.

• Customer Services Representative

  • Apr 2015 - Feb 2017



Strategic Property Management Inc.

• United States
• Real Estate

• Customer Services Representative

  • Dec 2013 - May 2015

  - Collecting customer data, answering phone calls, emails, reviewing the Hot leads log. - Search for properties in the system that have the characteristics that the client requires. - Concrete and coordinate customer appointments with sellers to view properties. - Keep the team informed of any problems.



GOJA

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Services Representative

  • Jan 2013 - Dec 2013

  - Lead Manager of the Amazon Canada Store. - Handling of complaints and questions about customer products through emails, calls and social networks. - Give out refunds if defective products are presented, damaged or if it does not meet customer expectations. - Verify the status of the products in the Miami warehouse and maintain constant communication with bosses and area managers. - Perform, track and resolve negative and neutral feedback in the Amazon store Canada and USA.