Experience

Voluum
• Poland
• IT Services and IT Consulting
• 1 - 100 Employee
• Pre-Sale Specialist

  • Dec 2021 - Present


Sitel

• Australia
• Telecommunications
• 200 - 300 Employee

• Customer Service Representative

  • Nov 2019 - Apr 2022

  Key Responsibilities: • Adhering to communication procedures, guidelines, policies and attending to calls and emails. • Troubleshooting, assisting, and resolving customer related issues • Maintaining positive, empathetic, and professional attitude toward customers. • Offered advice and assistance to customers, paying attention to special needs. Key Responsibilities: • Adhering to communication procedures, guidelines, policies and attending to calls and emails. • Troubleshooting, assisting, and resolving customer related issues • Maintaining positive, empathetic, and professional attitude toward customers. • Offered advice and assistance to customers, paying attention to special needs.



Honeywell

• Software Development
• 1 - 100 Employee

• Senior Customer Experience Specialist

  • Jun 2021 - Nov 2021

  - Processing orders on SAP and maintaining order accuracy. - Fulfilling customer request and query over call and email. - Maintaining customer records on excel - Participating in meetings and discussions with clients to ensure all requirements are met - Processing orders on SAP and maintaining order accuracy. - Fulfilling customer request and query over call and email. - Maintaining customer records on excel - Participating in meetings and discussions with clients to ensure all requirements are met



INTER-CONTINENTAL HOTELS CORPORATION

• Management Trainee

  • Apr 2018 - Jun 2018

  Key Responsibilities: • Hotel booking and responding to reservations (individual and group) • Customer reservations based on their needs • Updating star report data to the management. (Program that tracks and delivers monthly, weekly and daily data) • Working within tight deadlines and fast-paced atmosphere. • Providing friendly and efficient service to all customers, handling challenging situations with ease. Key Responsibilities: • Hotel booking and responding to reservations (individual and group) • Customer reservations based on their needs • Updating star report data to the management. (Program that tracks and delivers monthly, weekly and daily data) • Working within tight deadlines and fast-paced atmosphere. • Providing friendly and efficient service to all customers, handling challenging situations with ease.



Palm Oasis Travel

• United Arab Emirates
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Internship Trainee

  • Apr 2017 - Jun 2017

  Key Responsibilities: o Providing online customer service as well as face to face interactions for customer inquiry o Assisted in creating and updating of tour packages and releasing them to potential clients o Assisted in making online bookings for guests or responding to flight availability Key Responsibilities: o Providing online customer service as well as face to face interactions for customer inquiry o Assisted in creating and updating of tour packages and releasing them to potential clients o Assisted in making online bookings for guests or responding to flight availability