Erika Shay
Director Of Operations at Granular- Claim this Profile
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Topline Score
Bio
Credentials
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Massage Therapy Certification of Completion
Western Institute of Science and Health
Experience
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Granular
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United States
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Farming
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1 - 100 Employee
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Director Of Operations
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Mar 2022 - Present
Designed and implemented Employee Recognition programOpened new SF office including lease negotiations, sourcing vendors, contract negotiations, space planning and design. Project executed under budget. Facilitated and curated content for company wide meetings including All Hands. Designed and implemented an engagement program for remote workforce. Engagement increased dramatically with data showing over 90% of remote employees felt connected and recognized. Increased employee retention on Operations team while growing the team.Led a successful return to office plan for several locations with strong office attendance and engagement. Show less
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Operations Manager
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Mar 2021 - Mar 2022
Responsible for managing the office operations teams for three locations as well as the employee remote experience. Continued support for the CEO and executive team, running all hands and LT meetings.
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Office Administrator
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Nov 2019 - Mar 2021
Extensive calendaring for extremely busy CEO in a fast pace environmentCoordinate internal and external meetings for multiple executives on the senior leadership teamManage administrative budget for all office operationsActive role in both on-boarding and off-boardingTracking and maintaining spreadsheets, documents and expense reports Anticipation and situational awareness to solve challenges before they become problemsUphold a strict level of confidentiality
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Springboard
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United States
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E-Learning Providers
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700 & Above Employee
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EA/OM
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Sep 2017 - Nov 2019
Making online learning human, affordable and awesome! Springboard is an online school for 21st century skills like Data Science, UX Design and Cyber Security. Our programs combine online coursework with 1-on-1 mentorship from industry experts. We're bridging the skills gap and preparing young professionals for the digital economy, through affordable, high-quality education. Our vision is to create a viable alternative to university education. Served as a thought partner and project manager of several projects for CEO. Design and guide employee experience including employee recognition program. Handle sensitive and confidential information for both business and personal matters. Inaugural Office Manager for a rapidly growing team. Plan and coordinate special projects and events- including international off-sites, employee travel and team based onsite events. Direct all office operations-including IT needs, conferencing solutions, leasing relations and continued expansion into additional office space. Plus all the fun stuff...like facilitating our Culture Club, team happy hours, lunches etc. Show less
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The Bay Club Company
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United States
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Hospitality
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500 - 600 Employee
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Spa Director
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Sep 2015 - Sep 2017
The Bay Club Company is an industry leading Hospitality company with Redwood Shores as their flagship location. Hire, train and manage team of 35+ employees Design and implement sales training and mentoring program, resulting in 15% increase in sales on average. Research new revenue streams and implement new processes to move entire business forward. Direct and manage all daily operational tasks The Bay Club Company is an industry leading Hospitality company with Redwood Shores as their flagship location. Hire, train and manage team of 35+ employees Design and implement sales training and mentoring program, resulting in 15% increase in sales on average. Research new revenue streams and implement new processes to move entire business forward. Direct and manage all daily operational tasks
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Millennium Partners Sports Club Management
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San Francisco, CA
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Spa Manager
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Jan 2012 - Aug 2015
Provide leadership, setting fiscal direction, and coordinating guest relations satisfaction to ensure profitable growth. • Manage all day-to-day operations of Spa and Retail shop including hiring and disciplinary actions. • Oversee entire Spa team, including: Massage therapists, Estheticians, Front Desk, Spa Supervisor and Retail staff, approximately 65 people. • Facilitate all Staff monthly meetings and maintain all employee time edits in ADP. • Generate and Implement Revenue goals, Attend monthly P&L meetings. • Control ongoing profitability by managing costs; developing and maintain accurate inventory controls while ensuring top line revenue growth. • Develop Spa’s Marketing Strategy and image; develop publicity opportunities. • Achieved NOI for first time in several years. Show less
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Silverado Resort
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United States
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Hospitality
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100 - 200 Employee
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Guest Services Manager
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Feb 2000 - Aug 2011
Managed and supervised entire spa staff of 110 employees, including massage therapists, estheticians, and cosmetologists; oversee budgeting and accounting of Spa revenue; approve attendance and payroll; and conduct daily and monthly Spa meetings. • Responsible for Guest Services department: Café, Boutique, Front Desk, and Valets. Interview and • hire new employees; create and manage schedules; write and administer reviews; and facilitate and • implement customer service training including Neon Signs of Service program, which boasted esteemed clients such as American Express, Audi, the Mandarin Oriental Hotel Group, Disney, Hilton, Nascar, and the LA Philharmonic. • Provide support to employees, assist with Spa software and electronic documentation, facilitate • employee-to-employee issues and disputes, as well as encourage and celebrate employee achievement • and customer service. • Maintain Country Club members and Spa membership program: Set-up membership, create and • keep up excel database, enact changes, issues membership cards, administer all correspondence, and • handle member requests and complaints. • In charge of Group and Corporate Bookings including phone calls, letters, meetings, reserved spa • services, provided special accommodations, administered contracts, and oversaw master billing. Show less
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Education
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University of California, Davis
Bachelor's degree
Community
