Customer Success Manager

• Oct 2022 - Present

Enrollment and Licensing Specialist

• Jul 2022 - Oct 2022

- Coordinate multiple aspects of new and existing customer set-up structure - Communicate with the customer and internal teams to consistently ensure a successful launch and delivery - Manage customer data and monitor data transfers - Coordinate with internal and external teams to confirm and achieve timelines for implementation - Provide ongoing support for customers after the initial launch is completed - Coordinate multiple aspects of new and existing customer set-up structure - Communicate with the customer and internal teams to consistently ensure a successful launch and delivery - Manage customer data and monitor data transfers - Coordinate with internal and external teams to confirm and achieve timelines for implementation - Provide ongoing support for customers after the initial launch is completed

Elementary School Teacher

• Aug 2014 - Jun 2022

Team Lead • Facilitated weekly meetings to review data, progress, and goals • Collaborated with the leadership to identify concerns and implement solutions to strengthen the organization Elementary Teacher • Designed and implemented professional development programs for staff on technology integration of Google classroom and high-impact instructional strategies • Designed and implemented strategic communication efforts with clients and stakeholders. Including: weekly email updates, monthly newsletters, and new department website. Resulting in improved user experience. • Performed customized one-on-one coaching with students resulting in 40% increase in achievement • Delivered remote and in-person training for small and large groups at varying skill levels Show less

Coach

• Aug 2014 - Mar 2020

CHAVC is a 501(c)3 not-for-profit volleyball club with the mission of promoting the sport of volleyball in the triangle area of North Carolina and providing playing opportunities for juniors in a wholesome, community-building atmosphere. - Coached girls ages 13-16 to develop their volleyball skills and confidence on and off the court. CHAVC is a 501(c)3 not-for-profit volleyball club with the mission of promoting the sport of volleyball in the triangle area of North Carolina and providing playing opportunities for juniors in a wholesome, community-building atmosphere. - Coached girls ages 13-16 to develop their volleyball skills and confidence on and off the court.

EC Teacher

• Dec 2011 - Jun 2014

• Conducted performance gap analysis to evaluate current state and prioritize performance issues based on organizational goals • Managed multiple projects simultaneously, while maintaining performance, quality, and timelines • Facilitated meetings with senior leadership and key stakeholders to review goals and progress • Conducted performance gap analysis to evaluate current state and prioritize performance issues based on organizational goals • Managed multiple projects simultaneously, while maintaining performance, quality, and timelines • Facilitated meetings with senior leadership and key stakeholders to review goals and progress

Student Intern

• Aug 2011 - Mar 2012

Beginning Educator Support and Training Intern

• Jun 2008 - Aug 2008

- Systemized beginning educator portfolios - Supervised delivery of portfolios and materials to State Department of Education - Provided administrative support - Systemized beginning educator portfolios - Supervised delivery of portfolios and materials to State Department of Education - Provided administrative support