Sr. Client Solutions Specialist

• Jan 2022 - Present

• Conducts Service Reviews with customers to introduce new services, products and to provide status and metrics for their accounts.• Manages customer relationships to ensure expectations are met and managed throughout the contract with regard to communication, issue resolution, and expectations.• Manages assigned customer accounts and trains customers on Portal features and functions.• Synthesizes complex technical information and communicates to all levels of the organization to resolve complex projects.• Helps customers improve their service's maturity through regular service reviews, scope coverage, and tuning assessments.• Manages multiple stakeholders and taking ownership of identified improvements required to assure customer satisfaction.• Troubleshoots technical issues for customers related to networking, routers, IDS, IPS, firewalls, load balancers, aggregators, TCP & UDP communication, and or cloud implementations.• Looks for additional team members to grow our incredible team ;)