Erik Woodfolk
Director of Federal Programs & Services at KesselRun Corporate Travel Solutions, LLC- Claim this Profile
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Bio
Credentials
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Department of Commerce Bronze Medal Award
Department of Commerce (DOC)Jul, 2013- Sep, 2024 -
SmartPay Travel Card (A/OPC)
General Services Administration (GSA)Sep, 2011- Sep, 2024 -
SmartPay Travel Card (Cardholder)
General Services Administration (GSA)Sep, 2011- Sep, 2024 -
Advanced Temporary Duty Travel: Federal Travel Regulation (FTR)
General Services Administration (GSA) -
Identifying Project Risks
Department of Commerce (DOC) -
Passport Acceptance Agent
U.S. Department of State -
Project Management Fundamentals
Department of Commerce (DOC) -
Temporary Duty Travel: Federal Travel Regulation (FTR)
General Services Administration (GSA)
Experience
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Director of Federal Programs & Services
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Aug 2013 - Present
Director of Federal Programs & Services - As Director of Federal Programs & Services, I am responsible for acquisition and management of new and current federal clients. I manage multiple employees for our federal clients that provide daily customer support for eTs and eTs2 travel systems. I provide monthly status and metric reports to each of our clients capturing productivity, mandated reporting to GSA and OMB, and frequent issues in efforts to establish a more accurate training curriculum to better meet the needs of the agency’s user community. I supervise and assist in the training of our client’s user community through monthly training classes and scheduled workshops. I also participate in scheduled meetings in an advisory capacity providing insight to standard industry practices and methods that can be implemented to ensure efficiency and ease of use for agency’s travel practices. Show less
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US Department of Commerce
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United States
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1 - 100 Employee
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Travel Management Specialist
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Jun 2011 - Aug 2013
Travel Management Specialist – As a Travel Management Specialist, I am responsible for the agency-wide implementation of eTs1 and eTs2, conducting BPR sessions to establish “as is” and “to be” processes, metrics needed for training, and change control management. I participated in the development of the Statement of Work (SOW), Project Plan and the preparation of Strategy Briefings for senior executive level management. I facilitate discussions on the development of business processes at the Agency and bureau levels to establish a uniform procedure consistent throughout the Department in efforts to utilize ETS2 to its full potential. Upon implementation of ETS2, I will be responsible for serving as global systems administrator, supporting tier 1 and tier 2 level issues for resolution. I currently serve as the eTs global systems administrator for FedTraveler.com providing research and resolutions for DOC travel and policy related issues per FTR. Upon resolution of travel related issues, I provide feedback and guidance to senior management on best practices and FAQs. As a certified passport acceptance agent for Department of Commerce, I also work with a team handling the acceptance and tracking of passport and visa requests. I have assisted in the development of processes and procedures for filing and tracking of said passport and visa requests. I am responsible for the preparation of conference planning packages for senior management approval for all DOC bureaus per OMB guidance. I serve as the A/OPC for the government travel card program for the Office of Secretary servicing 350 credit card holders. Show less
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The MIL Corporation
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United States
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Information Technology & Services
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700 & Above Employee
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Sr. Systems Analyst
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Nov 2008 - Jun 2011
Senior Systems Analyst - As part of the Global e-Travel, (GeT) training team; I have successfully trained several bureaus within the Dept. of State on E2 Solutions prior to transitioning to the Bureau Liaison team to assist with the implementation of remaining Dept. of State bureaus. As a member of the Bureau Liaison team, I have successfully implemented multiple bureaus and assisted with the implementation of Dept. of State’s remaining bureaus. I have also developed a template which has been used in documenting business processes for Dept. of State bureaus to better assist bureaus in transitioning from Dept. of State’s previous travel management system onto E2 Solutions. The creation of this template resulted in receiving an award from the Dept. of State’s Bureau of Administration. As a part of the Global Financial Management Systems (GFMS) interface team, I am responsible for researching and resolving rejected and no load travel obligations, advances, and vouchers; providing daily and monthly statistics on processed and unprocessed documents within the GFMS accounting interface for Dept. of State bureaus domestically. I am responsible for performing system administrative duties which includes; password resets, creating, validating and editing profiles, creating and editing routing templates, generation of reports for bureaus and management upon request within in E2 Solutions, Data Warehouse, and the GFMS accounting applications. In addition, my responsibilities include training the GFSS helpdesk staff on E2 Solutions user and system administrative functionality and documenting procedures for providing efficient and successful resolution for Global e-Travel (GeT) and interface issues. Show less
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Zegato Solutions, Inc
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IT Services and IT Consulting
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1 - 100 Employee
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Sr. Implementation Specialist
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Nov 2000 - Aug 2008
Senior Systems Analyst – I have 12 years experience in eTravel supporting two eTravel products FedTraveler and Defense Travel System (DTS). I have a full range of eTravel implementation including business process re-engineering (BPR), project management, training, customer support, account management, voucher reconciliation, and establishing a 100-person Call-Center. I participated in and managed client business development, implementations, and on-site help desk. I developed complex e-commerce transactional billing process in an Internet-based (ASP) firm for defense and civilian federal contracts. I have an in-depth understanding of information system technology, Federal and Corporate Travel management and the Federal procurement process. As an implementation specialist, I worked on-site with the travel customers throughout all stages of implementation. I developed customer business rules. I provided business process re-engineering to the customer when transitioning to a new travel system. Show less
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Instructor
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May 1998 - Dec 2001
Instructor – In this position, I served as the coordinator of community-based program/services and was responsible for implementing and monitoring community computer training programs. Additionally, I developed and taught various computer software courses, including PC repair, MS Office 2000, and MS Windows x.x. I also interviewed participants and developed an initial employment goals program. This program assessed and resolved barriers to employment and obtained information on how to best re-focus an applicant on viability of employment goals. Show less
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Maryland Environmental Service
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United States
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Environmental Services
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300 - 400 Employee
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Lead Systems Operator
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May 1994 - Oct 1999
Lead Systems Operator – I was responsible for the supervision of two industrial system operator apprentices who were accountable for daily water purification and process tests. I have resolved conflicts relating to process testing and communicated the results to a designated supervisor. Lead Systems Operator – I was responsible for the supervision of two industrial system operator apprentices who were accountable for daily water purification and process tests. I have resolved conflicts relating to process testing and communicated the results to a designated supervisor.
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Education
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1991 - 1992
Charles County Vocational and Technical Center
Certificate, Applied Computer Technology -
1988 - 1992
Thoms Stone High School
Diploma
Community
