Experience

Spartner

• France
• Spectator Sports
• 1 - 100 Employee

• Business Travel Coordinator

  • Mar 2020 - Apr 2022

  Paris, Île-de-France, France • L’élaboration des propositions tarifaires • Les réservations et émissions des billets aériens, des locations de véhicules sur Amadeus • La gestion et l’émissions des dossiers groupes (Fer, Air...) • La gestion administrative : gestion de l’après-vente, la facturation et la gestion du back-office • Relation avec le service commercial et les partenaires fournisseurs



Paris Customers Assistance

• France
• Airlines and Aviation
• 1 - 100 Employee

• Sales Operations Coordinator

  • Dec 2008 - Oct 2017

  Paris Area, France I worked at Charles de Gaulle Airport for almost 9 years with one of the largest handling companies - Paris Customer Assistance - which handled airport operations for some of the world's most prestigious airlines including Emirates, British Airways, Lufthansa and Germwings/Eurowings to name but a few. My daily duties included the following: • Ticket sales • Operational Duties & Sales Coordination • Customer Relations Assistance • Reporting and appraising managers of… Show more I worked at Charles de Gaulle Airport for almost 9 years with one of the largest handling companies - Paris Customer Assistance - which handled airport operations for some of the world's most prestigious airlines including Emirates, British Airways, Lufthansa and Germwings/Eurowings to name but a few. My daily duties included the following: • Ticket sales • Operational Duties & Sales Coordination • Customer Relations Assistance • Reporting and appraising managers of handling agent Show less



Hilti France

• France
• Construction
• 700 & Above Employee

• Sales Manager

  • Sep 2004 - Jul 2007

  • Handling Customer Operations within the industry • Sales & Opportunities for POINT P • Daily Retail Management • Marketing Operations • Stock Control • Operation Activities • Business Plan



Air France

• Team Leader- Great Britain & Ireland Market

  • Apr 2002 - Jul 2004

  London, United Kingdom • Assisting Supervisor with the overseeing of the department. • Checking and treating queues. • Arranging PTAs. • Manual reissuance of tickets. • Creating TSTs for extra seats, oxygen and stretchers • Handling of special requests such as deportee reservations and audio visual equipment for film crews. • Providing technical and on the job support to agents. • Coaching individual agents on technical and soft skills. • Reporting problems to… Show more • Assisting Supervisor with the overseeing of the department. • Checking and treating queues. • Arranging PTAs. • Manual reissuance of tickets. • Creating TSTs for extra seats, oxygen and stretchers • Handling of special requests such as deportee reservations and audio visual equipment for film crews. • Providing technical and on the job support to agents. • Coaching individual agents on technical and soft skills. • Reporting problems to supervisors regarding the department and individual agents. • Taking over difficult calls and handling irate customers • Ensuring the adherence of breaks and maintenance of service delivery • Acting supervisor in the absence of a supervisor. • Taking commercial decisions.

• Reservation Agent

  • Apr 1999 - Apr 2002

  London, United Kingdom •Answering inbound calls from customers and assisting them in making reservations and issuing tickets •Adhering to the ESSC's SLA including AHT and Wrap up time •Adhering to the service standards •Assisting customers in servicing their bookings including but not limited to special meal requests, pets, special medical assistance and sporting equipment. •Recalculating fares for changes and cancellations and processing these. •Dealing with schedule changes. • Dealing with complex… Show more •Answering inbound calls from customers and assisting them in making reservations and issuing tickets •Adhering to the ESSC's SLA including AHT and Wrap up time •Adhering to the service standards •Assisting customers in servicing their bookings including but not limited to special meal requests, pets, special medical assistance and sporting equipment. •Recalculating fares for changes and cancellations and processing these. •Dealing with schedule changes. • Dealing with complex medical requests such as extra seats, oxygen and stretchers.