Experience

Rental Kharma

• United States
• Financial Services
• 1 - 100 Employee

• Processing Manager (TeamLead)

  • Jan 2020 - Present

  Providing world-class member services along with processing new members account by preventing any fraud attempts, verifying ownership of properties along with handling SSNs using services provided by the credit bureau. Answer multiple of inbound calls along with making outbound calls to our members and their landlords or management companies, along with leading a team to success and moving up, taking escalated calls, managing billing and time clocks, reviewing documents to prevent potential… Show more Providing world-class member services along with processing new members account by preventing any fraud attempts, verifying ownership of properties along with handling SSNs using services provided by the credit bureau. Answer multiple of inbound calls along with making outbound calls to our members and their landlords or management companies, along with leading a team to success and moving up, taking escalated calls, managing billing and time clocks, reviewing documents to prevent potential fraud.

• New Account Specialist

  • Feb 2018 - Jan 2020

  Providing world-class member services help members register to our services, ensuring that we are a great fit for them, providing a screening process with simple questions, stopping fraud, help process members account along with making outbound and inbound calls from members, landlords and management companies, providing the most accurate information to anyone that calls, uploading potential and new members accounts.

• Processing Manager

  • Apr 2017 - Feb 2018

  Providing world-class member services along with processing new members account by preventing any fraud attempts, verifying ownership of properties along with handling SSNs using services provided by the credit bureau. Answer multiple of inbound calls along with making outbound calls to our members and their landlords or management companies, along with leading a team to success and moving up, taking escalated calls, managing billing and time clocks, reviewing documents to prevent potential… Show more Providing world-class member services along with processing new members account by preventing any fraud attempts, verifying ownership of properties along with handling SSNs using services provided by the credit bureau. Answer multiple of inbound calls along with making outbound calls to our members and their landlords or management companies, along with leading a team to success and moving up, taking escalated calls, managing billing and time clocks, reviewing documents to prevent potential fraud.

• Processor

  • Feb 2016 - Apr 2017

  Providing world-class member services along with processing new members account by preventing any fraud attempts, verifying ownership of properties along with handling SSNs using services provided by the credit bureau. Answer multiple of inbound calls along with making outbound calls to our members and their landlords or management companies,



Dish Network

• United States
• Sports Teams and Clubs
• 1 - 100 Employee

• Retention Specialist

  • Sep 2014 - Feb 2016

  Providing the best customer service while doing my best to keep members from cancelling accounts and meeting daily goals and hitting numbers to meet Dish expectations. Deescalate an angry customer, providing discounts and rewards for customers, Upselling and providing detailed information to our customers



Domino's

• Canada
• Internet Publishing
• 1 - 100 Employee

• Assistant Manager

  • Feb 2008 - Sep 2014

  Training new team members, running payroll, creating schedules, managing money, food inventory, hiring,

• Shift leader

  • Aug 2007 - Feb 2008

  Leading a team of 4-8 people, counting and managing register, prepping makeline station for lunch and dinner rush, training,