Senior Dispatch Engineer

• Apr 2022 - Present

Dispatcher- Site Lead

• Mar 2021 - May 2022

OCC Supervisor

• Jan 2020 - Dec 2020

Responsible for safe, efficient, and reliable daily operation of the Operations Control Center (OCC) in accordance with FRA requirements and regulatory laws, rules, or guidelines.

Train Dispatcher

• Oct 2019 - Jan 2020

Responsible for directing the safe and efficient movement of commuter trains over an assigned dispatching district in accordance with schedules, railroad operating rules and procedures and FRA regulations. Direct and monitor commuter rail train traffic by using the Train Management Dispatch System (TMDS) to establish routes, signals and time points to safely control train movement as scheduled. As well as monitor the status of the traction power system, and remotely control substation and wayside devices.

Dispatch Supervisor

• Aug 2019 - Oct 2019

Responsible for supporting the Dispatcher team and delivering United Ground Express flyer friendly service to our customers as well as ensuring compliance with all safety, quality and compliance standards established by United Ground Express, United Airlines and any regulatory authorities. Supervised a variety of duties within the airport, including: Dispatchers, Cabin service cleaners and Lavatory and Water crews. Worked with Dispatchers to ensure all requests for services were met. Pulled assignments or work orders from computer, as needed. Did all reports accurately and in a timely manner. Familiar with all FAA/TSA / Airline/ Company regulations. Kept manager informed of needs and problems in assigned areas, maintained cleanliness of immediate work area and report maintenance needs. Escalated issues to MOD Immediately. Dealt courteously and tactfully with fellow employees and passengers when necessary. Communicated effectively with fellow employees and received and responded to telephone and radio calls from Push to talk and employees in a professional and timely manner. Maintained and distributed radios (where applicable). Completed the appropriate documentation and reports in thorough and timely manner. Provided general information and directions to passengers. Utilized appropriate communications channels and maintained records, reports and files as required. Adhered to company policies and procedures and participate in achievement of company objectives. Utilized company and client equipment, supplies and resources in a conscientious, cost effective manner. Perform other duties as requested.

Dispatcher

• Jun 2019 - Jul 2019

Coordinate a full shift of fleet operations (testing, manual data collections and documenting shift activities) to ensure optimal productivity and a smooth transition to the following shift during a critical pilot program. Build and implement daily operator assignments and tasks to maintain efficient fulfillment of deliveries. Ensure procedures are followed and checklists completed consistently with proper escalation procedures as necessary. Act as the initial point of escalation for all troubleshooting and shift task coordination. Effectively communicate with operators in the field and respond if needed. Perform technical troubleshooting of internal systems. Facilitate requests from various teams and ensuring product and information is delivered accurately and accordingly.

Train Dispatcher

• Sep 2017 - Jun 2019

Responsible for directing the safe and efficient movement of commuter trains over an assigned dispatching district in accordance with schedules, railroad operating rules and procedures and FRA regulations. Direct and monitor commuter rail train traffic by using the Train Management Dispatch System (TMDS) to establish routes, signals and time points to safely control train movement as scheduled. As well as monitor the status of the traction power system, and remotely control substation and wayside devices.

Bed Management Coordinator

• May 2016 - Aug 2017

Responsible for patient throughput and flow coordination in collaboration with the nursing bed coordinator and/or hospital supervisor, and entry of all admission, discharge and transfer (ADT) activity in Epic at Presbyterian, Kaseman and Rust Hospitals. Also responsible for interacting with medical staff within the system and those referring patients to Presbyterian, ensuring patients are admitting at the appropriate admission status, ensuring accommodation codes are accurate in Epic, and escalating issues negatively impacting patient flow through the proper channels. Assists Nursing Supervisors and other clinical leadership with information to manage the hospitals Capacity Management Plan.

Dispatch Operations Supervisor (Captain)

• Apr 2013 - Aug 2017

Performed a broad range of highly responsible tasks, including: situation monitoring, resolving conflict, managing radio control, prioritizing and routing calls, coding. Supervised assigned staff and provided technical support services for communications systems. Duties include coordinating, prioritizing and assigning tasks and projects; tracked and reviewed work progress and process; evaluated work performance and implemented disciplinary actions. Monitored telephones and radio in dispatch center; assured that calls and messages requiring action by the emergency services aware handled in accordance with Albuquerque Ambulance Service rules and regulations. Performed duties of Dispatcher as needed.

System Status Controller (Dispatcher)

• Apr 2012 - Apr 2013

Receive emergency and non-emergency service calls from the public, hospitals, care facilities, and staff requesting a variety of services. Evaluate and determine nature, location, and priority of emergency; dispatch EMS, Fire and Police based on response protocols. Dispatch and track Ambulance crews. Gathers necessary information over the radio, phone or in person in a timely, efficient and professional manner.

Aviation Operations Specialist (Flight Operations & Dispatch)

• Jun 2006 - Mar 2012

Responsible for scheduling and dispatching tactical aircraft missions in conus and oconus environments. Ensure the safe takeoff and landing of commercial and military aircraft. Duties include coordination between air-traffic control and maintenance personnel; dispatching; using airfield landing and navigational aids; implementing airfield safety procedures; monitoring and maintaining flight records; and applying knowledge of weather information. Deployed to Iraq, Afghanistan and South Korea. Responsible for scheduling and dispatching tactical aircraft missions in conus and oconus environments. Ensure the safe takeoff and landing of commercial and military aircraft. Duties include coordination between air-traffic control and maintenance personnel; dispatching; using airfield landing and navigational aids; implementing airfield safety procedures; monitoring and maintaining flight records; and applying knowledge of weather information. Deployed to Iraq, Afghanistan and South Korea.