Microsoft Azure SQL Server DBA

• Aug 2021 - Present

Arbetar med Azure SQL Server. Incidenthantering, vidareutveckling av larmhantering. Felsökning / drift av Azure SQL Server-miljö. Arbetar med Azure SQL Server. Incidenthantering, vidareutveckling av larmhantering. Felsökning / drift av Azure SQL Server-miljö.

Microsoft SQL Server DBA

• Apr 2021 - Sep 2021

Microsoft SQL Server DBA

• Jul 2020 - Apr 2021

Vidareutveckling av MS SQL Server-databaser i stora miljöer med fler än 5000 användare.MS SQL Server och Windows 2012 och 2016. Både enskilda servrar samt servrar som arbetar i kluster / high availability.Backuphantering med Commvault.PowerShellT-SQLITIL Vidareutveckling av MS SQL Server-databaser i stora miljöer med fler än 5000 användare.MS SQL Server och Windows 2012 och 2016. Både enskilda servrar samt servrar som arbetar i kluster / high availability.Backuphantering med Commvault.PowerShellT-SQLITIL

Junior Database Administrator (DBA)

• Apr 2019 - Jun 2020

Working in the Microsoft SQL Server environment. Working in the Microsoft SQL Server environment.

IT Application Specialist

• Feb 2017 - Mar 2019

Technician / Application Specialist for Formpipe's product LTA - Long Term Archive. Mainly working with installations, configurations and integrations of different kinds in customer enviroments. Importing of metadata and attachments into archives including modifying metadata schemas and scheduling of tasks takes place too. Also working with troubleshooting in customer environments as well as configuring their servers and databases. Advising customers regarding the product and their environment. Developing the documentation for the product for use by customers and internally.Work includes XML, SQL. The tools of the trade include Windows Server, SQL Management Studio, IIS.

Ambulating IT-consultant

• Nov 2016 - Feb 2017

Provided IT-consultancy services (On-site technical support) for Perido AB's clients. Provided IT-consultancy services (On-site technical support) for Perido AB's clients.

On-site support

• May 2016 - Nov 2016

2nd Line on-site support. Providing end users with hands-on support that the 1st line support cannot solve via remote tools and standardised procedures. Also managing day-to-day backend activities such as preparation of equipment, deploying Windows images to computers and resolving users' problems with their IT-equipment. Most interestingly, however, was that I was responsible for developing and maintaining the front-end scripts used in the environment. Essentially, this meant modifying XML-documents and writing PowerShell scripts. The whole development cycle from development, testing and QA to final deployment to the production environment was done by me.

Service Desk Agent (1st line support)

• Dec 2015 - May 2016

Worked with support given to a large public actor in Stockholm. Well over a hundred systems were used by the clients which made it crucial to adopt a methodical and structured work approach. Concretely, the work involved solving user's IT-related problems in coordination with resolver groups. Simpler issues were resolved on first contact. The support was given via chat, email and telephone. Many applications that were supported were run via Citrix, which Tieto supported for the end user company.

Technical Support Agent (1st line support)

• Feb 2015 - Nov 2015

Previously worked on a Swedish / English first line support. The account was one of IBM Ireland's highest volume accounts. Certainly the most high volume Swedish account. My work contained handling tickets with agreed upon SLA's, making sure the ticket queue is in order and work delegation between agents.The support that was given was both for hardware as well as software issues. Network issues are diagnosed and analysed and then sent to resolver teams for further investigation. There also are administrative tasks involved, like user administration and asset management through SCCM and Active Directory.The work has given me substantial and wide knowledge of almost all roles that a 1st line support line entails, such as dispatcher, working with emails and calls and quality assurance of the support given by the agents. It also involved task delegation to other agents and teaching new agents.

1st Line support

• Nov 2014 - Nov 2014

Assisted in a migration of the client's email platform. The customers would do basic preparation work before calling the support line. During the call I started a script and called the user back once the script had run. After that the customers would continue on their own. They could also call if they had any questions regarding the migration. It was a good introduction to the support role. Assisted in a migration of the client's email platform. The customers would do basic preparation work before calling the support line. During the call I started a script and called the user back once the script had run. After that the customers would continue on their own. They could also call if they had any questions regarding the migration. It was a good introduction to the support role.

Marketer and Field salesman

• Jul 2014 - Aug 2014

Worked with both marketing and field sales in short missions.Field sales representative at a major event . The work consisted of much customer contact and also showed me that the way to success in selling is the attitude and energy you give into the sales. It taught me the importance of customer service.Also marketed offers when a major electronic appliances store first established in Göteborg. Worked with both marketing and field sales in short missions.Field sales representative at a major event . The work consisted of much customer contact and also showed me that the way to success in selling is the attitude and energy you give into the sales. It taught me the importance of customer service.Also marketed offers when a major electronic appliances store first established in Göteborg.

Restaurant aide

• Jul 2012 - Sep 2012

Restaurant Kågebaren. Took care of the dishes, cleaning and other minor restaurant duties. The work taught me to handle stress, keep several things in mind at the same time and prioritising effectively. It also proved that I can work consistently for long work periods. Restaurant Kågebaren. Took care of the dishes, cleaning and other minor restaurant duties. The work taught me to handle stress, keep several things in mind at the same time and prioritising effectively. It also proved that I can work consistently for long work periods.

Information-systems administrator

• Jun 2009 - Jun 2010

Temporary work performing register maintenace – adding, removing and modifying posts in a database. Temporary work performing register maintenace – adding, removing and modifying posts in a database.