Field Service Technician

• Sep 2021 - Present

Remote Support Technician

• Oct 2020 - Sep 2021

Network Specialist III

• Feb 2015 - Oct 2020

Creates and maintains documentation for a number of customers in the Twin Cities area. Works on-site with customers on a monthly or quarterly basis to verify documentation and keep network running smoothly. Works with other Network Engineers on various projects on an as-needed basis. Documentation includes: - Network diagram - Equipment photos - Device configuration backups - VLAN and routing information - Server information - Guides for user and workstation setups - Lists of applications and vendors - Etc. In addition to documentation, the position also includes: - Workstation installations, both stand-alone and via imaging. - Occasional firewalls and switch installations. To help the PC setup process I created and maintain a powershell GUI tool to help automate the process of PC deployment. This tool is also used by others on the team.

Network Technician

• Feb 2013 - Feb 2015

- Provided on-site, and occasional remote support for a number of companies around the metro area. - Support consisted of mostly end-user issues, but also included some server and network equipment troubleshooting as well. - Solbrekk officially became part of Marco on Feb 21, 2015. - Provided on-site, and occasional remote support for a number of companies around the metro area. - Support consisted of mostly end-user issues, but also included some server and network equipment troubleshooting as well. - Solbrekk officially became part of Marco on Feb 21, 2015.

Service Desk Technician

• Sep 2012 - Feb 2013

- Provided remote and occasional on-site support for employees. - Remote support included assisting employees from around the world. - Provided remote and occasional on-site support for employees. - Remote support included assisting employees from around the world.

Managed Service Engineer

• Aug 2010 - Sep 2012

- Provided remote and occasional on-site support for a number of companies around the metro area, and a few nation-wide. - Created instruction documentation for various processes. - Was the main technical contact for a few customers and handled PC, thin client, and other equipment setup. - Provided remote and occasional on-site support for a number of companies around the metro area, and a few nation-wide. - Created instruction documentation for various processes. - Was the main technical contact for a few customers and handled PC, thin client, and other equipment setup.

PC Support Technician

• Mar 2010 - Aug 2010

- Imaged PC's and deployed them to users around the 3M campus. - Worked with users to resolve PC-related issues. - Self-managed daily schedule. - Imaged PC's and deployed them to users around the 3M campus. - Worked with users to resolve PC-related issues. - Self-managed daily schedule.

Maintenance Crew

• Mar 2004 - Aug 2010

Worked as part of a team to set up tables, chairs, and A/V equipment for meetings, weddings, parties, conventions, etc. based on room diagrams and customer needs. Worked as part of a team to set up tables, chairs, and A/V equipment for meetings, weddings, parties, conventions, etc. based on room diagrams and customer needs.

Mortgage Underwriter

• Oct 2009 - Jan 2010

Underwriter for home mortgage appraisals. This was a temporary position through Accountemps. Underwriter for home mortgage appraisals. This was a temporary position through Accountemps.

Warehouse Associate

• Aug 2005 - Jun 2008

Worked on my own and as part of a team to manufacture and package various server racks and other IT furniture. Worked on my own and as part of a team to manufacture and package various server racks and other IT furniture.

Machine Operator

• Jun 2006 - Aug 2006

Ran robotic welder for HVAC units. This was a temporary position through Robert Half. Ran robotic welder for HVAC units. This was a temporary position through Robert Half.