Experience

Real Radiology, LLC

• Omaha, Nebraska, United States

• System Engineer

  • Nov 2020 - Present

  - Provide support for nationwide teleradiology system integrations. - Provide top-level escalation for Radiologist workflow issues. - Provide top-level escalation for workstation, networking, and telecom issues. - Perform in-depth investigation and root-cause analysis of workflow and systemic issues. - Act as a project manager for multiple company-wide deployments, including IP phones, RMM software, application patching, and security software. - Build, image, and deploy workstations in a remote environment. - Manage all aspects of workstation ordering process and inventory management. - Create and maintain excellent documentation. - Manage MacOS MDM and DEP. - Act as an on-call escalation point. Technologies: JumpCloud, NinjaRMM, OsiriX, TeamViewer, Splashtop, Apple MDM/DEP, SSH, HL7, DICOM, OnePacs, Jira, Confluence, Powershell, AWS Operating Systems: Windows, Windows Server, MacOS (10.14 through 13)



Nebraska Medicine

• Omaha, Nebraska

• Technical Analyst I

  • Jun 2015 - Nov 2020

  • Provide support for a wide range of equipment in a customer-centered healthcare environment. • Image, deploy, and maintain desktops and laptops for patient care, including mobile solutions. • Working in a two-person zone, provide support for 1,900 computers and 650 desk phones. • Provision, deploy, and maintain analog, digital, and IP phones within an NEC PBX. • Coordinate telecom infrastructure upgrades and repairs with both internal and external teams. • Create and maintain PowerShell scripts to automate inventory management systems. • Create and maintain PowerShell scripts to manage computers remotely and act as a force-multiplier. • Provision, deploy, and maintain various iOS devices using GroundControl for both clinical and patient use. • Provide support for a flexible conference room system using the Crestron application. • Deploy and maintain a wide variety of printing hardware, including laser, combination units, and Zebra label. • Provide support for joining the organizational MDM with personal cell phones to provide a BYOD solution. Technologies: Active Directory, AirWatch MDM, ASCOM, Citrix, Crestron, Duo 2FA, Epic, GroundControl, Microsoft Office 365, McKesson, Microsoft SCCM, NEC SV9500, PowerShell, BMC Remedy, Sunquest CLM, USMT, VMWare, Voalte, Zebra Programming Language (ZPL). Operating Systems: Android, iOS, Windows XP, Windows 7, Windows 10, Windows Server 2008.



Adecco Staffing, USA

• Council Bluffs, Iowa

• Operations Engineer I

  • Jan 2015 - May 2015

  OE1 contractor at the Council Bluffs Google Datacenter via Adecco Staffing, USA. • Diagnosed, repaired, and upgraded server hardware within the Council Bluffs Google Datacenter. • Consoled into proprietary servers to diagnose hardware and software faults. • Diagnosed, deployed and repaired fiber connections in a production environment. • Worked with a reduced weekend team to meet and exceed SLA requirements. Technologies: Proprietary. Operating Systems: CentOS, Ubuntu.



McFarland Clinic PC

• Ames, Iowa

• Systems Specialist

  • Aug 2014 - Feb 2015

  • Completed Windows XP to Windows 7 migration project, including migrating user profiles, programs, and files. • Created and maintained batch and VB.NET scripts to automate portions of migration process. • Worked with network administrators to perform network maintenance and inventory at remote clinics. • Improved team flexibility by providing problem ticket support as needed. Technologies: USMT, VB.NET Operating Systems: Windows XP, Windows 7 • Completed Windows XP to Windows 7 migration project, including migrating user profiles, programs, and files. • Created and maintained batch and VB.NET scripts to automate portions of migration process. • Worked with network administrators to perform network maintenance and inventory at remote clinics. • Improved team flexibility by providing problem ticket support as needed. Technologies: USMT, VB.NET Operating Systems: Windows XP, Windows 7



Rockwell Collins

• Cedar Rapids

• Systems Engineering Intern

  • May 2014 - Aug 2014

  • Laid the foundations to create an ARINC 429 reader using a RaspberryPi with a custom daughterboard. • Laid the foundations to create an ARINC 429 reader using a RaspberryPi with a custom daughterboard.



McFarland Clinic PC

• Ames, Iowa

• Systems Specialist

  • Nov 2013 - May 2014

  • Completed Windows XP to Windows 7 migration project, including migrating user profiles, programs, and files. • Created and maintained batch and VB.NET scripts to automate portions of migration process. • Worked with network administrators to perform network maintenance and inventory at remote clinics. • Improved team flexibility by providing problem ticket support as needed. Technologies: USMT, VB.NET Operating Systems: Windows XP, Windows 7 • Completed Windows XP to Windows 7 migration project, including migrating user profiles, programs, and files. • Created and maintained batch and VB.NET scripts to automate portions of migration process. • Worked with network administrators to perform network maintenance and inventory at remote clinics. • Improved team flexibility by providing problem ticket support as needed. Technologies: USMT, VB.NET Operating Systems: Windows XP, Windows 7



Rockwell Collins

• Cedar Rapids, Iowa Area

• Systems Engineering Intern

  • Jun 2013 - Aug 2013

  Project: 767 Retrofit • Developed and reviewed software tools in a collaborative team environment. • Designed, wrote, and implemented avionics test scripts • Produced avionics layouts based on technical layout diagrams. • Identified and documented voltage and amperage irregularities with avionics test rigs. Technologies: ARINC, Python, Assembly Language, Formal Software Requirements, C/C++, Multimeter, Proprietary Avionics Laboratory Equipment, IBM ClearQuest, IBM ClearCase, Eclipse IDE, Tortoise SVN Operating Systems: Windows 7, DOS



Iowa Department of Transportation

• Ames, IA

• GIS Technician/Student Programmer

  • Jan 2013 - May 2013

  • Utilized GIS software to key documents to geographic locations • Created batch files to extract deeply nested archival data. • Created Python scripts Technologies: ArcMap GIS Software, FTP, Batch Scripting, Python Operating Systems: Windows XP • Utilized GIS software to key documents to geographic locations • Created batch files to extract deeply nested archival data. • Created Python scripts Technologies: ArcMap GIS Software, FTP, Batch Scripting, Python Operating Systems: Windows XP



Rockwell Collins

• Undergraduate Technical Intern

  • Jun 2009 - Dec 2012

  • Tested avionics in a laboratory setting. • Developed and reviewed software tools in a collaborative team environment. • Produced software requirement documents for internal tools. • Designed, wrote, and implemented avionics test scripts • Produced avionics layouts based on technical layout diagrams. • Identified and documented voltage and amperage irregularities with avionics test rigs. Technologies: ARINC, Python, Assembly Language, Formal Software Requirements, C/C++, Multimeter, Proprietary Avionics Laboratory Equipment, IBM ClearQuest, IBM ClearCase, Eclipse IDE, Tortoise SVN Operating Systems: Windows 7, DOS



Hy-Vee Food Stores

• Cedar Rapids, Iowa Area

• Cashier, Backroom

  • Jul 2007 - Jul 2011

  • Interacted with customers to provide excellent customer service. • Built social and business interaction skills. • Worked in a team setting, occasionally leading and supervising small groups. • Interacted with customers to provide excellent customer service. • Built social and business interaction skills. • Worked in a team setting, occasionally leading and supervising small groups.