Experience

Beckham Enterprises, LLC

• Director Of Operations

  • Apr 2022 - Present

  Oversee and provide support to multiple business entities within the Beckham Enterprise network. Maintain high levels of employee performance across varying business platforms including franchise units, ecommerce retail platforms and brick & mortar retail spaces. Train, deploy and evaluate managers and teams in each business unit for growth and success. Partner with our executive team in order to establish metrics, goals and financial targets for each business entity. Oversee and provide support to multiple business entities within the Beckham Enterprise network. Maintain high levels of employee performance across varying business platforms including franchise units, ecommerce retail platforms and brick & mortar retail spaces. Train, deploy and evaluate managers and teams in each business unit for growth and success. Partner with our executive team in order to establish metrics, goals and financial targets for each business entity.



QuiBids

• United States
• Retail
• 1 - 100 Employee

• Ecommerce Manager

  • Mar 2019 - Present

  Facilitate order management for all business channels in multiple e-commerce platforms. Communicate with suppliers regarding order processing, tracking, exceptions and pricing negotiation. Maintain updated inventory feeds via multiple channels. Coordinate with EDI administrator to ensure uninterrupted EDI order flow. Oversee product catalog management including product addition, analysis, and removal of products based on performance and life cycle. Analysis of business metrics in order to ensure successful profitability for sales channels. Coordinate with other team members to assist with customer care and resolutions relating to orders. Some manual fulfillment for in-house products.



ROBYN Promotions

• United States
• Advertising Services
• 1 - 100 Employee

• Account Manager/Product Specialist

  • May 2018 - Mar 2019

  Provide an array of product solutions and marketing opportunities for a growing client base. Engage with sales team on product trends in the ASI/PPAI industry. Assist business development team with Ecommerce strategy and solutions. Provide insight into process optimization and scale. Provide an array of product solutions and marketing opportunities for a growing client base. Engage with sales team on product trends in the ASI/PPAI industry. Assist business development team with Ecommerce strategy and solutions. Provide insight into process optimization and scale.

• Customer Support Manager

  • Mar 2010 - May 2018

  Assist in building a "from the ground up" customer support environment for a start-up e-commerce website. Facilitate and operate all aspects of QuiBids call center. Area of specialization: developing our team to field a range of customer support issues through training and implementation of standardized processes. Oversee the International team of customer support representatives. Act as a liason to other departments within the company for reporting end-user issues and site issues. Serve as principal photographer for product imagery and other design elements.



Immanuel Baptist Church

• United States
• Religious Institutions
• 1 - 100 Employee

• Director of Student Ministries

  • Jul 2004 - Feb 2010



Second Baptist Church, Houston, TX

• United States
• Religious Institutions
• 200 - 300 Employee

• Director of Childrens Activities and Development

  • Aug 2002 - Jun 2004