Operations Process Manager

• May 2022 - Present

• Established forecasting methodology using advanced statistics to influence data-based purchasing decisions.• Identified and obtained business growth opportunities by researching, gathering, and analyzing market trends.• Formulated and submitted accurate reports to executive leadership on volatility and market fluctuations in a rapidly changing market.• Refined and validated calculations used to encapsulate costings into price and revenue strategy.• Defined Standard Operating Procedures (SOPs) to validate data sources and ensure data integrity.• Lead monthly sales and margin reporting with executive leadership and key stakeholders.• Developed lead lists and identified opportunities to support account development.• Identified, advised, and facilitated process improvement projects to enhance organizational effectiveness and profitability.• Developed and managed operational effectiveness KPIs. Show less

eCommerce Analyst

• Nov 2020 - May 2022

Pricing & Data Analyst

• Sep 2016 - Jun 2020

• Performed beyond routine activities to optimize net profit by 10% per ticket annually through proper ticket pricing strategies. • Streamlined day-to-day functions and increased 20% efficiency within the company by creating scripts in AutoHotKey to solve tasks. • Improved overall profits by $130k in year one by designing excel templates via array formulas to support new sources of revenue. • Identified and obtained potential business growth opportunities by researching, gathering, and analyzing market trends and data. • Applied analytical skills to introduce and initiate collaborative tools, such as Skype, Trello, Discord, Microsoft Teams, and Slack. • Served as a subject matter expert on the secondary ticketing market, comprising of inventory market conditions, fees related to individual secondary ticket outlets, and standard venue ticket type. • Formulated and submitted accurate reports to management on volatility and market fluctuations of a rapidly changing environment. Show less

Competitive Intelligence Coordinator

• Dec 2015 - Sep 2016

• Delivered superior facilitation to sales managers by acting as a subject matter expert with a key focus on preparing and providing competitive intelligence data/information that resulted in maximizing sales for the enterprise by $150K.• Tracked all aspects of competitor business, such as terms/conditions changes, marketing activity, promotions, and product offerings.• Utilized Excel for developing pricing analysis reports and reviewing the total value of company products relative to competitors.• Recognized by executives for strategically producing and providing comprehensive excel reports and creative presentations to top management while successfully overseeing seasonal research, collection, and analysis of intelligence data. Show less

Competitive Intelligence Intern

• Feb 2015 - Nov 2015

• Tracked multiple aspects of competitor business including terms and conditions changes, marketing activity, promotions, and product offerings.• Utilized PDF and hard copy formats to research and archive competitor data to identify product changes. • Compiled, edited, and formatted an encyclopedia of all major competitors for company-wide use.