Experience

St Cloud Technical and Community College

• United States
• Higher Education
• 100 - 200 Employee

• Customer Relationship Management Manager

  • Apr 2023 - Present

  I am the Salesforce Manager and Administrator for St. Cloud Technical & Community College's Salesforce org I am the Salesforce Manager and Administrator for St. Cloud Technical & Community College's Salesforce org



Walden University

• Higher Education
• 700 & Above Employee

• Field Education Coordinator

  • Apr 2019 - Apr 2023

  Highlights from my time at Walden:- End User of Salesforce (predominantly service console) since 2018.- Trained 50+ new staff members into their roles successfully.- As FEC I've led a team of 7 staff members to collaborate on successful application completion for 2000+ students per quarter.- Talked through escalated situations with students to find a workable solution moving forward.My role mainly pertains to these four aspects: - I find creative ways to help graduate nursing students find practicum sites under challenging circumstances. - I fill-in for a variety of the Assistant Field Education Coordinator roles as they review specific elements of practicum applications for graduate nursing students when these roles lack hired staff.- I make sure that applications do not fall through the cracks as they are reviewed for their different elements by the Assistant Field Education Coordinators. Essentially I try to help students get through situations where they are in a catch-22 where they need something from the school and something from the health system in order to move forward. Long-story short: creative problem solving.- I handle escalations when students get upset over the overall process of submitting practicum applications. Show less

• Assistant Field Education Coordinator

  • Feb 2015 - Apr 2019

  Engaged in a variety student-facing tasks including (but not limited to): covering inbound field experience phone lines, troubleshooting practicum issues for nurse practitioner students via email, and contributing to development of effective outreach communications such as practicum application reminders. Specialized in working with affiliation agreements. Involved in executing approximately 1,000 individual affiliation agreements annually in this job.Created templates on excel to measure success rates when others were unable to develop the needed formulas. Show less



Bachman's Inc.

• Retail
• 200 - 300 Employee

• Retail Salesperson

  • Apr 2012 - Apr 2015

  Grill and Furniture Sales Documented transactions of grills, furniture, statuary, pond equipment and artificial holiday trees, including complex special orders and warranty information. Provided detailed information regarding a large variety of products. Communicated via email with buyers regarding availability and pricing on particular items. Grill and Furniture Sales Documented transactions of grills, furniture, statuary, pond equipment and artificial holiday trees, including complex special orders and warranty information. Provided detailed information regarding a large variety of products. Communicated via email with buyers regarding availability and pricing on particular items.



AEON Corporation

• Japan
• Education Management
• 200 - 300 Employee

• English Teacher

  • Sep 2010 - Oct 2011

  Taught 30+ lessons per week along with overtime hours for classroom preparation and to ensure student success. Taught all ages from 2nd graders to seniors (Taught ages 7 to 70); Provided feedback on written essays from undergrad and graduate students (much of the published scientific work in Japan must be written in English). Encountered unexpected challenges such as the 2011 earthquake and tsunami that greatly affected our prefecture. Taught 30+ lessons per week along with overtime hours for classroom preparation and to ensure student success. Taught all ages from 2nd graders to seniors (Taught ages 7 to 70); Provided feedback on written essays from undergrad and graduate students (much of the published scientific work in Japan must be written in English). Encountered unexpected challenges such as the 2011 earthquake and tsunami that greatly affected our prefecture.