Erik Anderson

IT Service Desk Analyst at Life-Science Innovations
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Contact Information
us****@****om
(386) 825-5501
Location
Spicer, Minnesota, United States, US

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Paul Zinda

I met Erik when I joined Marketing Concepts over 11 years ago. Erik is an excellent IT technical talent. Erik contributed heavily to the server/network environment in a supporting role for my position. Erik is well versed in Active Directory, O365, IIS, File Share permissions and picks up new technology quickly. Erik is an excellent addition for any professional Information Technology department .

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Credentials

  • Hewlett Packard Printers
    Hewlett Packard Enterprise

Experience

  • Life-Science Innovations
    • United States
    • Executive Offices
    • 1 - 100 Employee
    • IT Service Desk Analyst
      • Jun 2022 - Present

      Enabling employee success, by ensuring proper end point operation. Enabling employee success, by ensuring proper end point operation.

  • Ability Commerce
    • United States
    • Software Development
    • 1 - 100 Employee
    • Desktop/Network Administrator
      • Sep 2005 - Jun 2022

      Oversee systems troubleshooting and strategic resolving of hardware, software issues on Windows and Macintosh workstations, while providing desktop support for Minnesota, Florida, and remote employees. Administer Exchange, Azure, Office 365, and Teams to enhance organizational functionality. __________ Highlights - Resolve problems relating to Ecometry and Windows servers, customer websites, phone system, WAN links, and other after hours issues needing immediate attention. - Maintain purchasing and inventory of desktops & laptops with Cisco Unified Communications support, which includes configuration of phone sets. Show less

  • GCI Systems
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Desktop Support Technician - Land O Lakes
      • 2001 - 2005

      Provided computer support for remote and local customers in the Agriculture Services Division with both Novell and Microsoft 2000 support, including Office XP, Outlook XP, and various proprietary applications. __________Highlights - Assisted on company-wide migration from Windows 95/Novel platform to Windows 2000.

    • Desktop Support Analyst - HB Fuller Company
      • 2001 - 2001

      Performed administrative tasks in a Novell Groupware and Groupwise environment using Console One. __________Highlights - Champion password changes, group membership adjustments, and troubleshooting printing problems in NDPS. - Drove escalated help desk calls by interacting with end-users to resolve all PC related concerns.

    • Desktop Support Analyst - General Mills
      • 1997 - 2001

      Spearheaded Hardware and software support for Windows 2000 desktops, laptops and Hewlett Packard printers. __________Highlights - Participated in migrations of Microsoft Mail to Outlook and Windows 95 to 2000. - Built Windows 95 and 2000 images using Ghost software for Compaq PCs and laptops. - Set up new PCs, retaining data integrity and unique end-user configurations.

    • PC Technician – Medtronic
      • 1997 - 1997

      Coordinated deployment of all new personal computers including desktops and laptops for the entire Medtronic office complex. __________Highlights - Installed and configured hard drives, CD-ROMS, memory, sound options, Jazz Drives, SCSI cards and peripherals to new and existing personal computers. - Involved in an OS/2 WARP 4 rollout of 150 machines.

  • Army National Guard
    • United States
    • Armed Forces
    • 700 & Above Employee
    • Fire Support Specialist
      • 1991 - 1997

      Dispatched artillery fire coordinates from a forward observation point to rear gun batteries. __________ Highlights - Provided field artillery support for Infantry Companies and created platoon level artillery fire plans for offensive maneuvers. - Earned the rank of Corporal during time of service. Dispatched artillery fire coordinates from a forward observation point to rear gun batteries. __________ Highlights - Provided field artillery support for Infantry Companies and created platoon level artillery fire plans for offensive maneuvers. - Earned the rank of Corporal during time of service.

Education

  • Century College
    Pre-Engineering Coursework, Engineering
    1993 - 1995
  • United States Army Field Artillery Center
    Basic Training and Advanced Individual Training
    1992 - 1992

Community

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