Experience

Alfastreet Gaming

• Slovenia
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Technical Consultant

  • Sep 2022 - Present

  - Provide expert consultation to clients on modifying existing solutions to align with their specific needs and requirements. - Assist customers in improving user experience by offering guidance and implementing enhancements to optimize functionality and usability. - Conduct financial reviews and generate periodic reports to evaluate the financial performance of solutions. - Demonstrate in-depth knowledge of both hardware and software components, ensuring comprehensive understanding of technical aspects. - Identify, diagnose, update, and document external client issues, utilizing effective troubleshooting techniques. - Conduct comprehensive software or hardware tests and perform root cause analysis to identify and address underlying issues. - Maintain error logs in collaboration with the software, hardware, and quality assurance departments, facilitating efficient issue resolution. - Conduct periodic evaluations of customer satisfaction to gauge the quality of service and identify areas for improvement. - Monitor and manage active cases, providing support and assistance in transitioning technicians on duty for seamless service delivery. - Coordinate and facilitate hardware or software solution updates with customers, ensuring smooth and timely delivery of updated solutions. - Conduct market analysis and proactively identify new expansion opportunities, leveraging insights to identify potential growth areas. Show less



Interblock Gaming

• United States
• Gambling Facilities and Casinos
• 200 - 300 Employee

• .

  • Nov 2021 - Sep 2022



Gambee Gaming

• Slovenia
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Technical Support Specialist

  • Oct 2020 - Oct 2021

  - Spearheaded global servicing and installation of gaming machines in gaming salons, ensuring seamless operations and customer satisfaction. - Conducted comprehensive training sessions for technical departments in gaming halls, equipping them with the necessary skills to handle maintenance and troubleshooting. - Provided 24/7 technical support to customers via phone or email, promptly addressing their concerns and ensuring minimal downtime. - Meticulously identified and reported software errors on the frontend, providing detailed descriptions for efficient debugging and resolution. - Collaborated with QA engineers, offering valuable insights and suggestions for testing programs or applications through real-world scenarios. - Conducted in-depth analysis of game profitability, leveraging data to identify strategies for maximizing revenue. - Performed software testing, ensuring optimal performance and functionality. - Fostered collaboration with the hardware department, facilitating seamless integration of software and hardware components. - Assisted the service manager in overseeing and executing service tasks. - Expertly resolved complex inconsistencies, troubleshooting and resolving technical challenges. - Prepared and tested spare parts, ensuring availability and reliability for timely repairs. - Conducted performance testing of software, identifying and addressing any performance bottlenecks. - Conducted additional software testing to validate functionality and user experience. - Prepared detailed reports documenting field service interventions, ensuring accurate documentation of activities and findings. - Provided clear instructions and training to appliance users, enabling smooth operation and troubleshooting. - Provided expert advice on strategies to enhance gaming machine turnover, maximizing profitability for clients. - Conducted market analysis and actively sought new expansion opportunities, identifying potential growth areas. Show less



Alfastreet Gaming

• Slovenia
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Technical Specialist

  • May 2018 - May 2020

  - Install gaming machines in casino halls, ensuring proper installation and configuration.- Record and archive errors on gaming machines for future reference and troubleshooting.- Provide field and technical support to customers, addressing their inquiries and resolving technical issues.- Conduct training sessions for technical departments in gaming halls, imparting knowledge and skills related to the operation and maintenance of gaming machines.- Diagnose hardware and software problems, utilizing advanced troubleshooting techniques to ensure the proper functioning of systems and addressing any issues that may arise.- Implement the software testing process to ensure the quality and reliability of gaming machine software.- Repair used gaming machines or components, preparing them for resale and ensuring their functionality.- Analyze the profitability of individual games, providing insights and recommendations for maximizing revenue.- Provide advice on strategies to increase gaming machine turnover, optimizing profitability for the casino.- Conduct market analysis and identify new expansion opportunities for gaming machine deployment.- Offer technical assistance in organizing trade fair events, ensuring smooth operation and showcasing the latest gaming technologies.- Provide on-call support, available 24/7, through phone and email for prompt resolution of urgent technical issues.- Completed over 45 successful projects in casinos worldwide, demonstrating a proven track record of delivering exceptional results. Show less

• Technical Support Specialist

  • Jan 2018 - May 2020



Avtovleka in popravila Jan Koren

• Šempeter pri Gorici, Nova Gorica, Slovenia

• Mechanic

  • Mar 2017 - Jul 2019

  - Car servicing (BMW, Audi) - Tire service - Car electric wiring diagnostic - Car towing - Car servicing (BMW, Audi) - Tire service - Car electric wiring diagnostic - Car towing



Telekom Slovenije

• Slovenia
• Telecommunications
• 700 & Above Employee

• Sales Agent

  • Oct 2015 - Apr 2017

  At Telekom Slovenije, my main task was to get in touch with customers and offer them new services in both the mobile and television fields. In case of customer interest, I took care of the preparation of the contract and the conclusion of the subscription relationship. In two years with my dedication, professionalism and great responsibility to work, I gained more than 1,500 clients, which I consider to be one of my greatest achievements. At Telekom Slovenije, my main task was to get in touch with customers and offer them new services in both the mobile and television fields. In case of customer interest, I took care of the preparation of the contract and the conclusion of the subscription relationship. In two years with my dedication, professionalism and great responsibility to work, I gained more than 1,500 clients, which I consider to be one of my greatest achievements.



Pipistrel Aircraft

• Slovenia
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Electrician

  • Feb 2015 - Jun 2015

  - Installing and wiring of Instrument panel (as a final task for graduation) - Aerospace Grinding (3D Studio) - Installation of instrument panels to aircraft - Installing and wiring of Instrument panel (as a final task for graduation) - Aerospace Grinding (3D Studio) - Installation of instrument panels to aircraft