Eric Welland
Media Service & Support Technician at Huron Valley Schools- Claim this Profile
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Bio
Credentials
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CompTIA A+ ce Certification
CompTIAJun, 2022- Oct, 2024
Experience
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Huron Valley Schools
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United States
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Education Administration Programs
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400 - 500 Employee
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Media Service & Support Technician
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Jul 2019 - Present
-Provides quality, efficient and professional customer service and technical support -Tracks and responds to building help requests using help desk ticketing system -Installs, maintains and troubleshoots computer and audio/visual equipment such as operating systems, software, peripherals, data projectors, televisions, interactive whiteboards, phones, audio enhancement, and wireless devices -Maintains district computers -Provides assistance and back-up to the district help desk including call center operation, facilitation of end-user training and support of student enrollment process -Provides technology support for building activities including events scheduled before, during and after normal school hours -Provides assistance to technology service & support technicians and technology services team at various district buildings as needed -Recommends and develops processes to improve efficiency, security and functionality of technology systems -Maintains an inventory of replacement parts and consumable items for building A/V equipment including batteries, bulbs, keyboards, mice, and cables -Provides on-site supervision and directs daily activities of student interns -Prepares the necessary technology support for meetings and events scheduled in the district including setup and tear-down of technology and audio/video equipment Show less
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All Covered
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IT Services and IT Consulting
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Computer Deployment Team Member
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Jun 2018 - Nov 2018
-Performed configuration services on computing endpoint devices such as iPads, Macs, Windows laptops, and Chrome devices -Affixed asset tags, installed device cases, assembled boxes, and configured mobile device and laptop carts -Performed Chrome device repairs as directed -Performed configuration services on computing endpoint devices such as iPads, Macs, Windows laptops, and Chrome devices -Affixed asset tags, installed device cases, assembled boxes, and configured mobile device and laptop carts -Performed Chrome device repairs as directed
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Education
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2013 - 2018
Walsh College
Bachelor of Science - BS, Information Technology -
2011 - 2013
Oakland Community College
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Community
