Experience

Ditsch USA, LLC (Pretzel Baron)
• Sales and Administrative Support

  • 2020 - Present


Acosta

• Spain
• Retail Apparel and Fashion
• 1 - 100 Employee

• Claims Resolution Analyst

  • 2013 - 2019

  Responsible for processing and handling any claims that are incomplete or escalated for validation. Responsible for analyzing claims and making decisions about their validity. Communicator to internal and external business partners and a problem solver/agent for change to provide continuous improvements. Responsible for processing and handling any claims that are incomplete or escalated for validation. Responsible for analyzing claims and making decisions about their validity. Communicator to internal and external business partners and a problem solver/agent for change to provide continuous improvements.



New York Life Insurance Company

• United States
• Financial Services
• 700 & Above Employee

• Service Associate III

  • 2006 - 2013

  • Served on External Replacement Unit in the Individual Policy Services division of New York Life. The primary purpose of this team is to analyze documents pertaining to potential replacement of individual New York Life insurance and annuity policies, enter relevant data into proprietary systems, and interface with New York Life sales agents, staff, and General Office managers across the United States with the goal of retaining New York Life business. Additionally, I worked with team members and managers to establish a manual with data management guidelines in adherence with varied state insurance regulations. • Served on the local New York Life Volunteers for Life committee, planning several community service projects throughout the year. • Participated in the local New York Life Toastmasters International chapter. Show less



City Year

• United States
• Non-profit Organizations
• 700 & Above Employee

• Corps Member (Americorps)

  • Aug 2004 - Jun 2005

  • Served on Community Partners Team • Developed and oversaw “Lunch with Leaders” program, in which City Year members and staff meet and converse with cultural, business, and political leaders in the Greater Cleveland community • Developed brief overviews and in-depth presentations with relevant facts and history about City Year and AmeriCorps for purpose of raising awareness of City Year Cleveland’s purpose in the community and explore potential service partnerships. These were targeted towards local religious, educational, cultural, and philanthropic institutions. Overview of City Year service : • Worked with other Corps members and staff in Cleveland’s Glenville neighborhood to provide after-school tutoring and recreational programs for elementary-age Cleveland Municipal School District students. • Served with entire Corps to beautify parks and cultural institutions across the city of Cleveland. Show less