Executive Director of Operations

• Jan 2023 - Present

- Ultimately responsible for the whole of production/operations: delivering client work on time, on budget, and in scope.- Make resource staffing/contracting decisions in response to business goals and market changes.- Effectively manage domain-specific areas of production (project management, development, solutions architecture, etc) to ensure high-quality end products.- Effective forecasting of production P&L.- Work closely with company leadership to set effective company goals, track progress against the goals, and make course corrections.- Work closely with sales to ensure effective and flexible production planning for incoming sales pipeline.- Ensure that all members of production are well supported, trained, and have access to coaching and mentorship, across a global team. Show less

Director of Technology

• Oct 2022 - Present

Technical Architect

• Jan 2019 - Sep 2022

- Consult with business owners to develop an execution plan for new business ventures.- Develop holistic roadmaps to execute on strategic business objectives, across multiple internal an external parties working in parallel.- Develop and document technical architecture of diverse systems, across the entire business, in order to accomplish strategic business goals.- Manage account relationships and be a final escalation point for project issues.- Lead production teams to ensure consistent client delivery and team satisfaction.- Leading a business unit from a full P&L standpoint. Show less

Technical Lead / Solutions Architect

• Aug 2013 - Jan 2019

- Work with clients to define and document functional and technical requirements.- Lead clients to the best solution for their business needs.- Evaluate solutions (services, custom dev, etc) and make recommendations to the product owner.- Coaching and mentoring of developers.- Ensure best practices from a technical standpoint, including code review, deployments, etc.

Full Stack Developer

• Jun 2012 - Aug 2013

- Full stack developer, using technologies such as the following: Magento 1 / PHP / Vanilla JS + jquery / Responsive HTML5 + CSS3.- Work with many clients in an agency setting.- Work with other team roles (Project Manager, etc) to manage priorities.

Web Developer

• May 2009 - May 2012

Started as a front-end web developer and have since largely migrated to writing internal Web Applications. I support a wide range of applications that I have developed for many departments within the company. - Headed a successful initiative to engineer and implement a comprehensive Content Management System to allow non-technical persons to maintain general public site content. - Transformed public sales website from a document-based HTML site to an integrated, extensible dynamic ASP.NET application. - Headed and implemented a successful initiative to engineer a Marketing Project Management System to automate the entire project life-cycle. - Developed applications to automate a variety of formerly manual internal business processes in order to improve efficiency and accuracy. Show less

Web Developer

• Jan 2008 - May 2011

Started as an assistant web document maintainer and was promoted to Student Web Developer. After graduation, I was hired as a Web Developer.- Planned and implemented a successful migration from a legacy ASP application base to an integrated, cohesive system based on the ASP.NET framework.- Introduced and successfully implemented the Object Oriented programming paradigm, as well as the concept of “tiers” (layers of abstraction), to the application development process, and successfully migrated almost all of the existing codebase to take advantage of the benefits offered by these paradigms.- Successfully implemented a College Press Project Management Web Application, implementing each component of the formerly manual project life cycle in the Application, and providing migration training to the new users.- Designed and implemented an extensible CMS framework to power College websites—significantly reducing development time by automating the business processes required by the College to maintain websites while enforcing the College’s very complex security and authorization policies, as well as providing a framework for future growth and development. Show less

Technical Support Specialist

• May 2007 - Aug 2008

Started as a general help desk technician and migrated to UNIX/OS X technical support specialist. Solely responsible for all UNIX/OS X workstations used for commercial and academic purposes at College of the Ozarks.- Personally mitigated all hardware and software issues on each UNIX/OS X workstation used at the College.- Headed a successful initiative to completely integrate OS X workstations into a pre-existing Active Directory infrastructure. - Planned and implemented a central management server for OS X workstations to efficiently manage system imaging, software updates, and company computer usage policy enforcement. Show less