Experience

Enghouse Interactive Brasil & Portugal

• Portugal
• IT Services and IT Consulting
• 1 - 100 Employee

• Executive Vice Président, Business & Operations

  • Sep 2016 - Present

  -Member of the executive committee at Altitude Software (Easyphone in France), a leader in omnichannel customer engagement providing innovative, open and flexible solutions to improve Customer Experience for enterprises (CPE / Cloud).-Developped a channel and alliances strategy to complement the traditional direct sales approach, with 30 partners recruited in 3 years.-Driving Sales and Operations in a growing territory: Europe, Latam, Asia Pacific, Middle East, Africa.-Due diligence for acquisition by Enghouse.



Easyphone France (Altitude Software)

• France
• IT Services and IT Consulting

• Executive Vice President, Business & Operations

  • Sep 2016 - Present



ALE INTERNATIONAL

• Executive Vice President - Communications Business Division

  • 2012 - 2016

  -Member of the executive committee. 5 years heading Business Units targeting Enterprise markets: SMB, Large Enterprises, Terminals, Call Centers (500 people, 500 M€ of revenue). -Led traditional telephony business transformation towards new digital models based on software, multimedia and cloud.-Negotiated innovative contracts and partnerships: customers, partners, providers.-Restructured organizations, reduced cost (-15% per year), improved efficiency (Agile). -Carve-out of Alcatel Lucent Enterprise to Huaxin (12 months).



GENESYS and ALE

• Vice President, Applications

  • 2010 - 2012

  -Headed Product Management and Marketing for GENESYS and ALE "Applications" portfolio: Contact Center, Unified Communication, and Voice, with a focus on customer engagement digital and cloud evolution. -Negotiated commercial and technical contracts, in particular with the sale of GENESYS for 1.5 B$ at the end of 2011. -Headed Product Management and Marketing for GENESYS and ALE "Applications" portfolio: Contact Center, Unified Communication, and Voice, with a focus on customer engagement digital and cloud evolution. -Negotiated commercial and technical contracts, in particular with the sale of GENESYS for 1.5 B$ at the end of 2011.



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• Vice Président, Voice Business Unit - Large Enterprises

  • 2007 - 2010

  -Led the Voice Business Unit for Large Enterprises in France (500 M€ of revenue).-Managed internationally distributed teams: Europe, USA, Russia, China, India - several hundred people .-Defined strategic investments, products and solutions roadmap, and R&D engagement process.-Transformed the R&D and Services models with a hybrid in-house/outsourcing approach, leveraging TCS (Tata Consultancy Services) in India in particular. -Led the Voice Business Unit for Large Enterprises in France (500 M€ of revenue).-Managed internationally distributed teams: Europe, USA, Russia, China, India - several hundred people .-Defined strategic investments, products and solutions roadmap, and R&D engagement process.-Transformed the R&D and Services models with a hybrid in-house/outsourcing approach, leveraging TCS (Tata Consultancy Services) in India in particular.



XYLAN Corp

• Vice President, Network Infrastructure Business Unit

  • 2005 - 2010

  -Member of the executive committee. 6 years heading the "Networks" Business Unit based in Los Angeles, California, USA (250 people, 200 M€ of revenue).-Led business transformation with execution and launch of a next generation portfolio to transition from aging to new Internet based technologies.-Negotiated strategic contracts and partnerships, in particular with Aruba to position the enterprise in the growing Wireless LAN / WIFI markets.-Reorganized, restructured, reduced costs. -Those actions have positioned the business back to growth: 2x the market growth the last 3 years.

• Vice President Marketing

  • 2003 - 2005

  -Reorganized the marketing functions and the "Innovation to Market" processes enterprise-wide.-Launched next generation portfolio on a worldwide basis.-Developed branding and business: digital presence, lobbying of industry analysts and consultants, and evangelization at key partners and customers.

• Director, Marketing / Product Management

  • 2000 - 2003

  -Led Strategy and Product Management at XYLAN, a Data Networking company in Los Angeles, USA. -Reoriented strategic investment in the Networking portfolio: edge, core, data center. -Drove “next generation” initiatives to address the growing Internet and Wireless LAN / WIFI markets.



Alcatel Business Systems (ABS), Alcatel Data Networks (ADN)

• Director, Services

  • 1995 - 2000

  -Headed Presales and Professional Services for Voice, Networking, Security and Applications portfolios targeting the Large Enterprise and Telco markets. -Headed Presales and Professional Services for Voice, Networking, Security and Applications portfolios targeting the Large Enterprise and Telco markets.



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• R&D, Project Manager

  • 1990 - 1995

  -Rapid progression within R&D: SW development, Integration, Validation, Project Manager.-Led several challenging projects for military/governmental organizations, resolved important crisis and regained customer trust (French Ministère de l'Intérieur, Dutch Army). -Rapid progression within R&D: SW development, Integration, Validation, Project Manager.-Led several challenging projects for military/governmental organizations, resolved important crisis and regained customer trust (French Ministère de l'Intérieur, Dutch Army).



Armée de Terre

• France
• Government Administration
• 700 & Above Employee

• IT Services

  • 1989 - 1990

  Responsible for IT & Networks for the Army Operational Research Section (SROAT, Ecole Militaire, Military Service). Responsible for IT & Networks for the Army Operational Research Section (SROAT, Ecole Militaire, Military Service).



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Electronic Designer

  • 1988 - 1989

  -Electronic design in a Joint Venture between AT&T and Apple, based in Cupertino in the Silicon Valley. -Electronic design in a Joint Venture between AT&T and Apple, based in Cupertino in the Silicon Valley.