Experience

New Hartford Volunteer Ambulance

• United States
• Public Safety
• 1 - 100 Employee

• Emergency Medical Technician Basic

  • Dec 2023 - Present

  New Hartford, Connecticut, United States Patient assessment, including physical examination and First Aid and Basic Life Support including airway management, ventilator support, circulatory and shock management, clinical assessment, orthopedic care, medication administration, obstetrics, medical and trauma care, and patient extrication and safety ➢ EMT Basic care is limited to defibrillation, and drug administration where approved and authorized by the company and the park medical director. ➢ Recognizes the need for special or… Show more Patient assessment, including physical examination and First Aid and Basic Life Support including airway management, ventilator support, circulatory and shock management, clinical assessment, orthopedic care, medication administration, obstetrics, medical and trauma care, and patient extrication and safety ➢ EMT Basic care is limited to defibrillation, and drug administration where approved and authorized by the company and the park medical director. ➢ Recognizes the need for special or additional assistance, including Advanced Life Support, ambulance transport, aero-medical transport, patient extrication, rescue, or other services. ➢ Help build new reporting and documentation guidelines according to established procedures ➢ Preformed inspections, inventory, maintenance, preventative maintenance, and cleaning of grounds, facilities, work areas, vehicles, supplies, and equipment ➢ Safety awareness and reporting ➢ Helped develop and implement a new Emergency Response Plan, including disaster and Multiple Casualty Incident (MCI) operations and management ➢ Infection control, biohazards material identification, clean up and disposal ➢ Basic identification of hazardous atmospheres, materials, and incidents ➢ Supported training in vehicle operations, emergency vehicle operations, and defensive driving, including driving and operating ambulances and other vehicles safely, and is familiar with the park and local geography, routes of response, etc. ➢ Completed administrative duties may include filling, distribution, computer operations, typing, and data entry ➢ Supported and follows the Standard Operating Procedures and Patient Care Protocols ➢ Assisted manager and other managers with other duties as assigned when needed. Show less



American Red Cross

• United States
• Non-profit Organizations
• 700 & Above Employee

• Senior Disaster Program Manager

  • Jul 2022 - Oct 2023

  Denver Metropolitan Area COORDINATING DISASTER RESPONSE PROGRAMS ➢ Serves as a key subject matter expert on personnel resource requirements, mobilization procedures, organizational structure, and right-sizing of operations. Ensures rapid communication of daily operations. ➢ Oversees all preparedness, response, and recovery within 70% of regional geography, including supporting 4 paid staff and 600+ volunteers. ➢ Utilizes training and development opportunities for a 600-member workforce to ensure readiness… Show more COORDINATING DISASTER RESPONSE PROGRAMS ➢ Serves as a key subject matter expert on personnel resource requirements, mobilization procedures, organizational structure, and right-sizing of operations. Ensures rapid communication of daily operations. ➢ Oversees all preparedness, response, and recovery within 70% of regional geography, including supporting 4 paid staff and 600+ volunteers. ➢ Utilizes training and development opportunities for a 600-member workforce to ensure readiness and response posture. Informs leadership of critical resource shortfalls, maintains awareness of all staffing actions, and provides strategic guidance/advice on deployment issues and courses of action to meet staffing requirements. ➢ Collaborates with cross-departments around team building, resiliency, and communication. ➢ Served as liaison between the organization and impacted stakeholders. Provided training and guidance in response scopes to different audiences. Managed crisis communications strategies to a variety of stakeholders. SPECIAL PROJECTS ➢ Served on divisional and national response management team as Assistant Director of External Relations and Operations. ➢ Served as the Wyoming VOAD President and Coordinated with numerous voluntary agencies and whole community partners such as the Salvation Army, Seventh Day Adventist, Wyoming Food Bank, Team Rubicon, Lutheran Family Services, and The Church of Jesus Christ of Latter-day Saints, etc. to develop long-term response planning before, during and after disasters. ➢ Served as Deputy, Red Cross Coordination Officer to command staff along with coordination with county, state, and federal partners after catastrophic wildfires for Hawaii Wildfire Operations.

• Disaster Program Manager

  • May 2019 - Jul 2022

  Connecticut, United States PROJECT MANAGEMENT ➢ Engaged with local public health agencies, non-profit organizations, and business leaders across the state of Connecticut to contain the spread of COVID-19 and provide human services. Coordinated school testing programs, supported vaccine clinics, and supported long-term care facilities in mental health during COVID-19. Established relationships with local emergency management agencies and NGOs across Connecticut. Coordinated with voluntary agencies active in disaster… Show more PROJECT MANAGEMENT ➢ Engaged with local public health agencies, non-profit organizations, and business leaders across the state of Connecticut to contain the spread of COVID-19 and provide human services. Coordinated school testing programs, supported vaccine clinics, and supported long-term care facilities in mental health during COVID-19. Established relationships with local emergency management agencies and NGOs across Connecticut. Coordinated with voluntary agencies active in disaster (VOADs), local partners, and beneficiaries of multiagency Agency Resource Center attended by 20+ organizations. Provided services in mass care, housing, social and human services. ➢ Maintained 24/7 individual readiness to perform in an emergency response environment. On On-call weekends and nights to address emergencies arising within 50 town areas. ➢ Supported the development of a regionalized food insecurity partner program that supported 12 towns in Northwestern Connecticut. POLICIES, PLANS AND PROCEDURES ➢ Communicated with internal and external stakeholders regarding program priorities, needs, and areas for improvement. ➢ Developed policies and procedures for onboarding, training, and supporting the volunteer workforce due to COVID-19 implications. Supported workforce expectations, workforce scheduling, and disciplinary action. ➢ Served as COVID-19 Mass Care operational subject matter expert support in coordination with regional and Local public health & and emergency management officials in Connect rRegion1 & 5. Provided volunteer management to the project. ➢ Provided Chair and Co-Chair program support for EESFs, 6, 8 and 19 to the regional emergency planning team for 51 towns in Western & and Southwestern CT. ➢ Serve as a nationally and internationally approved spokesperson.

• Volunteer Partner - Communications

  • Nov 2016 - May 2019

  Dallas-Fort Worth Metroplex ➢ Respond to requests for information from the media or designate an appropriate spokesperson or information source. ➢ Plan for direct development or communication of informational programs to maintain favorable public or stakeholder perceptions of an organization's accomplishments or agenda. ➢ Support daily operations for DigiDOCC; one of three national social media listening centers ➢ Develop and carry out social content strategies to maximize the impact of local, regional, and… Show more ➢ Respond to requests for information from the media or designate an appropriate spokesperson or information source. ➢ Plan for direct development or communication of informational programs to maintain favorable public or stakeholder perceptions of an organization's accomplishments or agenda. ➢ Support daily operations for DigiDOCC; one of three national social media listening centers ➢ Develop and carry out social content strategies to maximize the impact of local, regional, and national campaigns ➢ Serve as the volunteer partner to Lead a team of 50+ digital volunteers to meet local and regional emergency messaging needs 24/7 ➢ Deliver communications training for chapter executives, volunteers, staff, and external partners ➢ Collaborate cross-functionally with all our lines of service to effectively communicate initiatives ➢ Developed media campaign through the integration of both print and social media use ➢ Generated and continuously updated media lists using the Texas Media Directory

• Volunteer Partner - Communications

  • Feb 2014 - Nov 2016

  Houston, Texas, United States ➢ In conjunction with the Regional CEO in the absence of the Regional Communications Director for a 10-month period. ➢As the acting Communications Director, served as the media point-of-contact, fielded media interviews, responded to media inquiries, distributed news releases, and pitched stories to the media resulting in increased media coverage throughout the Texas Gulf Coast Region. ➢Developed and executed strategy to maintain and establish relationships with local media to help… Show more ➢ In conjunction with the Regional CEO in the absence of the Regional Communications Director for a 10-month period. ➢As the acting Communications Director, served as the media point-of-contact, fielded media interviews, responded to media inquiries, distributed news releases, and pitched stories to the media resulting in increased media coverage throughout the Texas Gulf Coast Region. ➢Developed and executed strategy to maintain and establish relationships with local media to help increase awareness and exposure for the Red Cross in the Texas Gulf Coast Region ➢Represent the Red Cross as a spokesperson in media interviews. ➢Appeared as Red Cross spokesperson on the Weather Channel’s Weather Red Report multiple times during the Houston Floods. ➢Developed social media strategy to increase followers and engagement by X percentage on Twitter, Facebook, and Instagram. ➢Spearheaded the overhaul of design and content to the Texas Gulf Coast Region Blog ➢Serve as PA Manager for periods of time when disasters strike our region, in the last 15 months this included the following events: Houston Memorial Day Flood 2015 and Houston Tax Day Flood 2016. ➢Develop social media content to engage followers ➢Write and distribute news releases ➢Interview volunteers and clients for human interest stories for both internal and external use ➢Develop, build, and maintain up-to-date media lists. ➢Deployed outside of the region as a Public Affairs Service Supervisor to two separate national relief operations, South Carolina Hurricane 09/15 and Louisiana Floods 7/2016. ➢Create video content for the region to be shared on social media and YouTube Channels. ➢National Public Affairs-Deployments. Assisted with Media Interviews, Press Releases, Social Media updates, and administrative duties as assigned.

• Volunteer Staff

  • Nov 2009 - Jun 2014

  Beaumont, Texas, United States ➢ Participated in preparedness, response, and recovery efforts throughout ➢ Supported Disaster Action Team (DAT) response, shelter operations, outreach activities, and casework and recovery planning during a disaster relief operation. ➢ Supported the Feeding and Bulk Distribution Program. ➢ Assisted with the care of the local ERV(s). ➢ Served as a volunteer partner to executive director and emergency services manager ➢ Assisted with public events involving ERVs. ➢ Served… Show more ➢ Participated in preparedness, response, and recovery efforts throughout ➢ Supported Disaster Action Team (DAT) response, shelter operations, outreach activities, and casework and recovery planning during a disaster relief operation. ➢ Supported the Feeding and Bulk Distribution Program. ➢ Assisted with the care of the local ERV(s). ➢ Served as a volunteer partner to executive director and emergency services manager ➢ Assisted with public events involving ERVs. ➢ Served as a Mass Care Expert to internal and external stakeholders. ➢ Served as Disaster Health Services expert to National Headquarters during the implementation of EMT into the Disaster Health Services focus. ➢ Coordinated the services and necessary liaison activities with, government and private agencies. ➢ Coordinated services with local, state, federal, and Tribal government partners, as well as internal ARC partners, for the benefit of disaster victims. ➢ Ensured the interests, needs, concerns, and resources of individuals and organizations representing a broad array of groups are represented on a disaster. ➢ Write press releases, take photographs, represent in the Joint Information/Joint Operations Center, coordinate VIP visits, produce internal communications such as newsletters

• Disaster Program Specialist

  • Oct 2011 - May 2012

  Kerrville, Texas ➢ Facilitate and support the development and implementation of strategies, initiatives, tools, plans, processes, and procedures within a functional area, or, through the development of volunteer leadership, oversee the implementation of the full disaster cycle of an assigned sub-territory. ➢ Supported functional areas may include Mass Care, Client Casework, Health and mental Health Services, Logistics, Information Management and situational Awareness, Partnerships and Emergency Management… Show more ➢ Facilitate and support the development and implementation of strategies, initiatives, tools, plans, processes, and procedures within a functional area, or, through the development of volunteer leadership, oversee the implementation of the full disaster cycle of an assigned sub-territory. ➢ Supported functional areas may include Mass Care, Client Casework, Health and mental Health Services, Logistics, Information Management and situational Awareness, Partnerships and Emergency Management, Workforce Development, Preparedness, General Volunteer Support, and engagement, or Home Fire Campaign. ➢ Analyze opportunities for improved program service and make recommendations for implementation. Support local preparation, response, and recovery activities as well as maintaining government partnerships with assigned territories. ➢ Assisted with a broader division and national network of disaster responders and helped with deployments and relief operation activity outside the immediate region. This may include physical deployment to impacted communities. ➢ Engage and develop a volunteer team responsible for the implementation of disaster preparedness, response, and recovery programs in the local area. ➢ Ensure the development of leadership volunteers in each of the assigned programs to support functional areas of the disaster cycle in order to meet the needs of the assigned geography. ➢ Support local responses through the deployment of volunteer leaders on a daily basis in a rapid and accessible manner. Qualified and experienced volunteer leaders should be placed in key roles first. If volunteer leadership is unavailable, may service during times of disaster. ➢ Participated in local planning, exercises, and training, including exercises called by local partners Volunteer Organizations Active in Disaster, Emergency Management Agencies and Local Emergency Planning Committees (VOADs, EMAs, and LEPCs)



Echo Hose Ambulance Training Center

• United States
• Higher Education
• 1 - 100 Employee

• Emergency Medical Technician

  • Nov 2019 - Aug 2022

  Shelton, Connecticut, United States Patient assessment, including physical examination and First Aid and Basic Life Support including airway management, ventilator support, circulatory and shock management, clinical assessment, orthopedic care, medication administration, obstetrics, medical and trauma care, and patient extrication and safety ➢ EMT Basic care is limited to defibrillation, and drug administration where approved and authorized by the company and the park medical director. ➢ Recognizes the need for special or… Show more Patient assessment, including physical examination and First Aid and Basic Life Support including airway management, ventilator support, circulatory and shock management, clinical assessment, orthopedic care, medication administration, obstetrics, medical and trauma care, and patient extrication and safety ➢ EMT Basic care is limited to defibrillation, and drug administration where approved and authorized by the company and the park medical director. ➢ Recognizes the need for special or additional assistance, including Advanced Life Support, ambulance transport, aero-medical transport, patient extrication, rescue, or other services. ➢ Helped build, implement, and train on new telecommunication, radio communications, and dispatch of resources ➢ Help build new reporting and documentation guidelines according to established procedures ➢ Preformed inspections, inventory, maintenance, preventative maintenance, and cleaning of grounds, facilities, work areas, vehicles, supplies, and equipment ➢ Safety awareness and reporting ➢ Helped develop and implement a new Emergency Response Plan, including disaster and Multiple Casualty Incident (MCI) operations and management ➢ Infection control, biohazards material identification, clean up and disposal ➢ Basic identification of hazardous atmospheres, materials, and incidents ➢ Supported training in vehicle operations, emergency vehicle operations, and defensive driving, including driving and operating ambulances and other vehicles in a safe manner, and is familiar with the park and local geography, routes of response, etc. ➢ Completed administrative duties may include filling, distribution, computer operations, typing, and data entry ➢ Supported and follows the Standard Operating Procedures and Patient Care Protocols ➢ Assisted manager and other managers with other duties as assigned when needed. ➢ Act as health and safety point of contact during shift for construction as per OSHA standards Show less



DispatchHealth

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Office Manager

  • Aug 2018 - Jul 2019

  Houston, Texas PROJECT MANAGEMENT ➢ Managed a 5-person crew and oversaw hiring, onboarding, and lab management of CLEA-approved mobile lab. ➢ Coordinated interagency cooperation within the lab and QA/QI manager to ensure testing, operations, and reporting were completed in a timely fashion and ensured accuracy. ➢ Facilitated emergency response and safety protocols for all crew safety. Supported the advanced clinical staff. ➢ Developed priorities and created strategies and tactics to establish… Show more PROJECT MANAGEMENT ➢ Managed a 5-person crew and oversaw hiring, onboarding, and lab management of CLEA-approved mobile lab. ➢ Coordinated interagency cooperation within the lab and QA/QI manager to ensure testing, operations, and reporting were completed in a timely fashion and ensured accuracy. ➢ Facilitated emergency response and safety protocols for all crew safety. Supported the advanced clinical staff. ➢ Developed priorities and created strategies and tactics to establish a safe and healthy workplace. ➢ Maintained and participated in audits of clinical crews as they provided patient care in a mobile office environment. ➢ Assisted with inventory and ensured maintenance of company property such as lab and medical equipment, inventory management systems, fleet vehicles, and other specialized equipment needed to meet CLEA-approved standards.

• Emergency Medical Technician Basic

  • Aug 2018 - Jun 2019

  Houston, Texas Area Supported onboarding and training of all new staff and team members. ➢ Patient assessment and monitoring including but not limited to vital signs, IV starts and blood draws, splint application, wound care, and EKGs ➢ Work directly with point-of-care laboratory equipment including operation, calibration, and maintenance. ➢ Maintained QA/QI logs, support and training for team ➢ Assist NP/PAs in the daily functions of a mobile emergency unit ➢ Documentation when necessary.



Six Flags

• United States
• Entertainment Providers
• 700 & Above Employee

• Loss Prevention Investigator

  • Dec 2018 - Jun 2019

  Houston, Texas ➢ Comply with all Six Flags Hurricane Harbor Splashtown policies and procedures ➢ Assist Guests in a friendly and courteous manner ➢ Operate in a safe manner ➢ Willfully perform duties in any department at Six Flags Hurricane Harbor Splashtown when necessary ➢ Be an active team member ➢ Maintain a clean and safe environment for guests and team members ➢ Follow all delegated tasks assigned ➢ Performs other incidental and related duties as required and assigned ➢ Asset… Show more ➢ Comply with all Six Flags Hurricane Harbor Splashtown policies and procedures ➢ Assist Guests in a friendly and courteous manner ➢ Operate in a safe manner ➢ Willfully perform duties in any department at Six Flags Hurricane Harbor Splashtown when necessary ➢ Be an active team member ➢ Maintain a clean and safe environment for guests and team members ➢ Follow all delegated tasks assigned ➢ Performs other incidental and related duties as required and assigned ➢ Asset protection and inventory control ➢ Suspect and Witness interviewing ➢ Courtroom preparation ➢ Report Writing ➢ Preventive Theft ➢ Counterfeit detection ➢ Shoplifting, scalping, and evasions investigations ➢ Electronic and Mobile Surveillance ➢ Prevention and Reward programs

• Security Officer

  • Jun 2018 - Jun 2019

  Houston, Texas Area ➢ Interact with guests providing directions and assistance ➢ Protect employees, guests, and company property ➢ Enforce park policies ➢ Control park access, checking vehicle permits and scanning ID badges for team members, vendors, and contractors ➢ Patrol and inspect assigned areas of the park ➢ Keep unauthorized personnel out of restricted areas ➢ Greet and screen entering through metal detection and check their bags for prohibited items ➢ Rapidly respond to active… Show more ➢ Interact with guests providing directions and assistance ➢ Protect employees, guests, and company property ➢ Enforce park policies ➢ Control park access, checking vehicle permits and scanning ID badges for team members, vendors, and contractors ➢ Patrol and inspect assigned areas of the park ➢ Keep unauthorized personnel out of restricted areas ➢ Greet and screen entering through metal detection and check their bags for prohibited items ➢ Rapidly respond to active alarms, first aid, and other emergency situations ➢ Monitor all areas for safety hazards, including fire, theft, and vandalism ➢ Maintain ride queue lines sending line jumpers to the back to ensure an efficient boarding process ➢ Write detailed reports of damage, incident logs, and security records ➢ Apprehend violators, including on-foot pursuits when necessary ➢ Escort guests and team members as needed for assistance and protection ➢ Make, create, and manage scheduling for officers ➢ Other duties as assigned

• Emergency Medical Technician Basic

  • Feb 2012 - Jun 2019

  Houston, Texas Area ➢ Patient assessment, including physical examination and First Aid and Basic Life Support including airway management, ventilator support, circulatory and shock management, clinical assessment, orthopedic care, medication administration, obstetrics, medical and trauma care, and patient extrication and safety ➢ EMT Basic care is limited to defibrillation, and drug administration where approved and authorized by the company and the park medical director. ➢ Recognizes the need for special… Show more ➢ Patient assessment, including physical examination and First Aid and Basic Life Support including airway management, ventilator support, circulatory and shock management, clinical assessment, orthopedic care, medication administration, obstetrics, medical and trauma care, and patient extrication and safety ➢ EMT Basic care is limited to defibrillation, and drug administration where approved and authorized by the company and the park medical director. ➢ Recognizes the need for special or additional assistance, including Advanced Life Support, ambulance transport, aero-medical transport, patient extrication, rescue, or other services. ➢ Helped build, implement, and train on new telecommunication, radio communications, and dispatch of resources ➢ Help build new reporting and documentation guidelines according to established procedures ➢ Preformed inspections, inventory, maintenance, preventative maintenance, and cleaning of grounds, facilities, work areas, vehicles, supplies, and equipment ➢ Safety awareness and reporting ➢ Helped develop and implement a new Emergency Response Plan, including disaster and Multiple Casualty Incident (MCI) operations and management ➢ Infection control, biohazards material identification, clean up and disposal ➢ Basic identification of hazardous atmospheres, materials, and incidents ➢ Supported training in vehicle operations, emergency vehicle operations, and defensive driving, including driving and operating ambulances and other vehicles in a safe manner, and is familiar with park and local geography, routes of response, etc. ➢ Completed administrative duties may include filling, distribution, computer operations, typing, and data entry ➢ Supported and follows the Standard Operating Procedures and Patient Care Protocols ➢ Assisted manager and other managers with other duties as assigned when needed. ➢ Act as health and safety point of contact during shift for construction as per OSHA standards

• Human Resources Supervisor

  • Jul 2016 - Nov 2017

  Houston, Texas Area ➢ Performed difficult staffing duties, including dealing with under-staffing, refereeing disputes, firing employees, and administering disciplinary procedures. ➢ Planned, directed, supervised, and coordinated work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations. ➢ Addressed employee relations issues, such as harassment allegations, work complaints, or other employee concerns. ➢ Conducted reference or background checks… Show more ➢ Performed difficult staffing duties, including dealing with under-staffing, refereeing disputes, firing employees, and administering disciplinary procedures. ➢ Planned, directed, supervised, and coordinated work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations. ➢ Addressed employee relations issues, such as harassment allegations, work complaints, or other employee concerns. ➢ Conducted reference or background checks on job applicants. ➢ Contacted job applicants to inform them of the status of their applications. ➢ Performed searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals. ➢ Prepared and maintained employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software. ➢ Provided management with information or training related to interviewing, performance appraisals, counseling techniques, or documentation of performance issues.



Axiom Medical

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Lead Dispatcher

  • Aug 2017 - Jul 2018

  The Woodlands, Texas ➢ Supported and developed a process to onboard and train new staff to the department and roles of the program. ➢ Dispatched occupational injury cases to scheduled and available Registered Nurses, taking numerous factors into consideration to dispatch cases in the most efficient manner for both the client and nursing staff. ➢ Developed and maintained first-ever internal dispatching processes and procedures. ➢ Served as subject matter expert for a line of business. ➢ Supported… Show more ➢ Supported and developed a process to onboard and train new staff to the department and roles of the program. ➢ Dispatched occupational injury cases to scheduled and available Registered Nurses, taking numerous factors into consideration to dispatch cases in the most efficient manner for both the client and nursing staff. ➢ Developed and maintained first-ever internal dispatching processes and procedures. ➢ Served as subject matter expert for a line of business. ➢ Supported multiple lines of operational support functions to upgrade and advance processes and procedures. ➢ Supported team leads in creating and maintaining a nursing schedule, taking into consideration scheduled and unscheduled PTO, nurse licensee, seasonal work-loads, etc. ➢ Developed and maintained new day-to-day reports and task trends to support productivity and advancement opportunities. ➢ Developed training modules for new employees for the function of dispatcher and dispatcher support personnel. Show less



HCA Healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Call Center Team Lead

  • Nov 2014 - Jul 2016

  Houston, Texas Area ➢ Assist the manager of the Transfer Center in assuring quality communications as well as developing communication standards and protocols. ➢ Collaborate with the manager of the transfer center for communications, safety, QI, outreach, and education projects. ➢ Function as a transfer coordinator and facilitate patient transfers to and from 21 HCA facilities or appropriate facilities with specialties needed to accommodate patients’ necessities. ➢ Collaborate with hospital… Show more ➢ Assist the manager of the Transfer Center in assuring quality communications as well as developing communication standards and protocols. ➢ Collaborate with the manager of the transfer center for communications, safety, QI, outreach, and education projects. ➢ Function as a transfer coordinator and facilitate patient transfers to and from 21 HCA facilities or appropriate facilities with specialties needed to accommodate patients’ necessities. ➢ Collaborate with hospital administrators, nursing supervisors, CEOs, and CNOs in regard to any issues or concerns that may arise with patient transfers and effectively resolve them without compromising patient care. ➢ Collaborate with management, physicians, and co-workers to promote effective teamwork and problem solving as well as keep the manager informed of potential issues that may require his attention. ➢ Report to the manager on transfer center activities and actions and keep him informed of productivity status. ➢ Coordinate immediate patient transfers within facilities due to internal disasters such as power ➢ Arrange international and long-distance patient transfers coming into the HCA system.

• Call Center Representative

  • Jun 2014 - Nov 2014

  Houston, Texas Area



Acadian Ambulance

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Emergency Medical Technician Basic

  • Nov 2009 - Jul 2014

  Houston, Texas Area ➢ Performed emergency diagnostic and treatment procedures, airway management, and heart monitoring during ambulance ride. ➢ Administered first aid treatment or life support in prehospital settings. ➢ Observed, recorded, and reported the patient's condition or injury, the treatment provided, and reactions to drugs or treatment. ➢ Communicated with dispatchers or treatment center personnel to provide information about the situation, arrange reception of victims, or receive instructions… Show more ➢ Performed emergency diagnostic and treatment procedures, airway management, and heart monitoring during ambulance ride. ➢ Administered first aid treatment or life support in prehospital settings. ➢ Observed, recorded, and reported the patient's condition or injury, the treatment provided, and reactions to drugs or treatment. ➢ Communicated with dispatchers or treatment center personnel to provide information about the situation, arrange reception of victims, or receive instructions for further treatment. ➢ Operated equipment, such as electrocardiograms (EKGs), external defibrillators, or bag valve mask resuscitators in advanced life support environments. ➢ Drove mobile intensive care unit to a specified location, following instructions from the emergency medical dispatcher. ➢ Administered first aid treatment or life support care to sick or injured persons in prehospital settings. ➢ Performed emergency diagnostic and treatment procedures, such as stomach suction, airway management, or heart monitoring, during ambulance rides.

• Emergency Medical Dispatcher

  • Nov 2011 - Jun 2014

  Austin, Texas Area ➢ Assessed the nature and extent of illness or injury to establish and prioritize medical procedures. ➢ Received incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city. ➢ Determined response requirements and relative priorities of situations, and dispatched units in accordance with established procedures. ➢ Questioned callers to determine their… Show more ➢ Assessed the nature and extent of illness or injury to establish and prioritize medical procedures. ➢ Received incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city. ➢ Determined response requirements and relative priorities of situations, and dispatched units in accordance with established procedures. ➢ Questioned callers to determine their locations, and the nature of their problems to determine the type of response needed. ➢ Recorded details of calls, dispatches, and messages.

• Lead Transportation Specialist

  • Nov 2011 - Jun 2014

  Austin, Texas Area

• Volunteer Staff

  • Apr 2002 - Nov 2009

  Lafayette, Louisiana Metropolitan Area ➢ Participated in preparedness, response, and recovery efforts throughout ➢ Supported Disaster Action Team (DAT) response, shelter operations, outreach activities, and casework and recovery planning during a disaster relief operation. ➢ Supported the Feeding and Bulk Distribution Program. ➢ Assisted with the care of the local ERV(s). ➢ Assisted with public events involving ERVs. ➢ Served as a Mass Care Expert to internal and external stakeholders. ➢ Served as Disaster… Show more ➢ Participated in preparedness, response, and recovery efforts throughout ➢ Supported Disaster Action Team (DAT) response, shelter operations, outreach activities, and casework and recovery planning during a disaster relief operation. ➢ Supported the Feeding and Bulk Distribution Program. ➢ Assisted with the care of the local ERV(s). ➢ Assisted with public events involving ERVs. ➢ Served as a Mass Care Expert to internal and external stakeholders. ➢ Served as Disaster Health Services expert to National Headquarters during the implementation of EMT into the Disaster Health Services focus. ➢ Coordinated the services and necessary liaison activities with, government and private agencies. ➢ Coordinated services with local, state, federal, and Tribal government partners, as well as internal ARC partners, for the benefit of disaster victims. ➢ Ensured the interests, needs, concerns, and resources of individuals and organizations representing a broad array of groups are represented on a disaster. ➢ Served as a Red Cross spokesperson. Show less



St Landry EMS

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Emergency Medical Technician Basic

  • Jul 2008 - Oct 2009

  Opelousas, Louisiana ➢ Performed emergency diagnostic and treatment procedures, airway management, and heart monitoring during ambulance rides. ➢ Administered first aid treatment or life support in prehospital settings. ➢ Observed, recorded, and reported the patient's condition or injury, the treatment provided, and reactions to drugs or treatment. ➢ Communicated with dispatchers or treatment center personnel to provide information about the situation, arrange reception of victims, or receive… Show more ➢ Performed emergency diagnostic and treatment procedures, airway management, and heart monitoring during ambulance rides. ➢ Administered first aid treatment or life support in prehospital settings. ➢ Observed, recorded, and reported the patient's condition or injury, the treatment provided, and reactions to drugs or treatment. ➢ Communicated with dispatchers or treatment center personnel to provide information about the situation, arrange reception of victims, or receive instructions for further treatment. ➢ Operated equipment, such as electrocardiograms (EKGs), external defibrillators, or bag valve mask resuscitators in advanced life support environments. ➢ Drove mobile intensive care unit to a specified location, following instructions from the emergency medical dispatcher. ➢ Administered first aid treatment or life support care to sick or injured persons in prehospital settings. ➢ Performed emergency diagnostic and treatment procedures, such as stomach suction, airway management, or heart monitoring, during ambulance rides. Show less