Eric O-Ampedu
Cyber-Security Specialist at American Chemistry Council- Claim this Profile
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English Full professional proficiency
Topline Score
Bio
Johnny-Jonell Dulanto
Hard worker is the phrase that comes to mind when I think about Eric. I had the pleasure to work with him on various projects and was particularly impressed by Eric's ability to troubleshoot and juggle multiple projects effortlessly. His charismatic and hard-working skills would make a true asset for any team
Johnny-Jonell Dulanto
Hard worker is the phrase that comes to mind when I think about Eric. I had the pleasure to work with him on various projects and was particularly impressed by Eric's ability to troubleshoot and juggle multiple projects effortlessly. His charismatic and hard-working skills would make a true asset for any team
Johnny-Jonell Dulanto
Hard worker is the phrase that comes to mind when I think about Eric. I had the pleasure to work with him on various projects and was particularly impressed by Eric's ability to troubleshoot and juggle multiple projects effortlessly. His charismatic and hard-working skills would make a true asset for any team
Johnny-Jonell Dulanto
Hard worker is the phrase that comes to mind when I think about Eric. I had the pleasure to work with him on various projects and was particularly impressed by Eric's ability to troubleshoot and juggle multiple projects effortlessly. His charismatic and hard-working skills would make a true asset for any team
Credentials
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Amazon Web Services Cloud Practitioner
Amazon Web Services (AWS)Jan, 2023- Sep, 2024 -
CompTIA Security+
CompTIAJun, 2020- Sep, 2024
Experience
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American Chemistry Council
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United States
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Chemical Manufacturing
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100 - 200 Employee
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Cyber-Security Specialist
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Apr 2021 - Present
- Led monthly security audit meetings concerning overall security posture including Virus/Malware activity, penetration testing results, malicious email activity, switch configurations, and patch management. - Collaborated with third-party security intelligence, penetration testing vendors and on-demand CISO to identify and address security threats to the organization, and partners. - Supported Microsoft Windows server technologies (Server 2012 R2/2016/2019 and onward), Exchange, DNS, DHCP, Active Directory, and virtualization platforms. - Analyzed internal and external IT audit findings to resolve security vulnerabilities within network servers and workstations. - Received, assessed, and addressed security alerts coming from multiple sources (Anti-Malware, Firewall, IDS, and SIEM) - Updated, reviewed, and tested organization’s Information Systems Cyber Security and Contingency Plan. Show less
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Cambium Learning Group
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United States
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E-Learning Providers
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300 - 400 Employee
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Tier II Support Agent
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Nov 2020 - Apr 2021
- Provided remote installation, configuration, patch management, and update support for Secure Browser software. Troubleshooted on Macs, Linux, and Windows machines as well as various mobile devices. - Ensured timely resolution of routine tickets, proper escalation of challenging tickets, as well as fulfillment of both 30+ scheduled and unscheduled requests per week. - Collaborated with internal technical and project teams to understand, analyze, and solve technical issues and communicate issue resolutions to external users. - Created and reviewed documentation, reference material, and FAQs for internal teams. - Recommended process improvements to streamline troubleshooting procedures and methods. - Demonstrated excellent customer service, interpersonal skills, adaptability, patience, and decision making. Show less
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The College Board
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United States
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Education Administration Programs
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700 & Above Employee
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Information Technology Specialist
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Jun 2019 - 2020
● Excelled in an Agile Kanban based Windows 10/Mac deployment team for the College Board’s company-wide upgrade project for over 4,000 end users in D.C, V.A and N.Y ● Successfully utilized Druva, Service Now, AirWatch, and Bomgar for efficient of software, and data backup/transfer of new Win10 machines and ensure employee data security and integrity. ● Implemented a secure password manager to encrypt and hash hundreds of employee passwords and configured Full Disk Encryption via BitLocker. ● Securely handled account management duties such as GPO, permissions, Kerberos Authentication, and SSO with Active Directory and ADAS(Active Directory Domain Services). ● Used ServiceNow ticketing system to complete 10-15 tickets a day. Also assigned and managed assets on AirWatch for device management/maintenance (MDM). ● Effectively communicated and coordinated with several corporate employees regarding their assets/tickets through Microsoft Teams and Bomgar. Show less
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Jumpstart
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United States
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Non-profit Organizations
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500 - 600 Employee
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Corps Member
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Aug 2018 - May 2019
• Planned and implemented teaching sessions which provide language, literacy, and social-emotional programming for under-resourced preschool children. Coordinated in teams to create these sessions and continuously utilized quick thinking to problem solve issues in the classroom or day to day improvement within in my own squad. • Planned and implemented teaching sessions which provide language, literacy, and social-emotional programming for under-resourced preschool children. Coordinated in teams to create these sessions and continuously utilized quick thinking to problem solve issues in the classroom or day to day improvement within in my own squad.
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The George Washington University
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United States
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Higher Education
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700 & Above Employee
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Data Management Intern
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Jun 2018 - Aug 2018
Collaborated with the special collections librarian to complete projects Reviewed and recorded documents with online database Organized special collection materials and archived government documents Worked alongside National Geographic and Smithsonian librarians Collaborated with the special collections librarian to complete projects Reviewed and recorded documents with online database Organized special collection materials and archived government documents Worked alongside National Geographic and Smithsonian librarians
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Howard University
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United States
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Higher Education
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700 & Above Employee
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Project and Research Assistant
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May 2017 - Aug 2017
• Collected data on possible programmatic street segments in Washington, D.C and created reports based on data analysis for D.C.’s Department of Transportation. Participated in a variety of studies that impacted neighborhoods and economic development of the District. Worked in task-based teams and used tools like Excel and GIS programs for statistical analysis, mapping and spatial analysis, transportation-network modeling and transportation data management. The Howard University Transportation Research Center (HUTRC) was established in the Civil Engineering Department to lead interdisciplinary urban transportation research in Washington, DC. The Center seeks the mutual interest of the University and its sponsors. Howard University works with a consortium of colleges and universities to supplement their engineering expertise, professional skills and research capabilities Show less
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Woodridge Public Library
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United States
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Libraries
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1 - 100 Employee
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Assistant Librarian
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May 2016 - Aug 2016
Assisted patrons with technology troubleshooting. Printer and computer repairs. Shelved, sorted and routed books and mail. Helped supervise budgeting, planning, and personnel activities. Assisted patrons with technology troubleshooting. Printer and computer repairs. Shelved, sorted and routed books and mail. Helped supervise budgeting, planning, and personnel activities.
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District Department of Transportation (DDOT)
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United States
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Truck Transportation
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200 - 300 Employee
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IT/Phone Help Desk Intern
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Apr 2016 - Aug 2016
Assisted with phone services such as repairing screens, fixing internet connections, and also creating and terminating governmental Network access and email accounts Assisted with phone services such as repairing screens, fixing internet connections, and also creating and terminating governmental Network access and email accounts
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OCTO Technology
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France
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IT Services and IT Consulting
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700 & Above Employee
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GIS Intern
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May 2015 - Sep 2015
Led a research team to gather data and create map stories (Dynamic maps) using GIS for mapstory.org. Created three map stories displaying the geographical advancement and growth of civil rights sit- ins, and the black panther movement. Led a research team to gather data and create map stories (Dynamic maps) using GIS for mapstory.org. Created three map stories displaying the geographical advancement and growth of civil rights sit- ins, and the black panther movement.
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Education
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2016 - 2020
University of Pittsburgh
Bachelor of Science - BS, Computer and Information Sciences, CyberSecurity -
2012 - 2016
Benjamin Banneker AHS
High School Diploma, General Studies
Community
