Eric Black

Licensed Independent Adjuster at E.A. Renfroe & Company, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Atlanta Metropolitan Area, US
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Credentials

  • (CLA) Certified Logistics Associate
    (MSSC) Manufacturing Skills Standards Council
    May, 2018
    - Sep, 2024
  • (CLT) Certified Logistics Technician
    (MSSC) Manufacturing Skill Standards Council
    May, 2018
    - Sep, 2024
  • Six Sigma Green Belt
    AT&T
    Jan, 2008
    - Sep, 2024
  • Independent Adjuster C & P
    Georgia Office of Insurance and Safety Fire Commisioner
    Apr, 2019
    - Sep, 2024
  • State Farm Auto Certification
    State Farm ®

Experience

  • E.A. Renfroe & Company, Inc.
    • Licensed Independent Adjuster
      • Jan 2017 - Present

  • UPS
    • United States
    • Truck Transportation
    • 700 & Above Employee
    • Operations Supervisor
      • Jul 2018 - Oct 2018

      Delivered project management leadership to train, mentor, and develop a team of logistics employees with a focus on maximizing output, accuracy, and efficiency for the 1.2 million square foot Smart Hub, high-speed/high-tech processing facility handling 100,000+ parcels per hour. Delivered project management leadership to train, mentor, and develop a team of logistics employees with a focus on maximizing output, accuracy, and efficiency for the 1.2 million square foot Smart Hub, high-speed/high-tech processing facility handling 100,000+ parcels per hour.

  • AT&T
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Senior Network Manager
      • Mar 2009 - Dec 2017

      • Led a global team of Technical Support Managers in developing, deploying, and managing professional services solutions to clients on a fee-for-service basis. Developed and applied advanced methods, theories, and research techniques in the investigation and solution of advanced system requirements and problems. • Led a global team of Technical Support Managers in developing, deploying, and managing professional services solutions to clients on a fee-for-service basis. Developed and applied advanced methods, theories, and research techniques in the investigation and solution of advanced system requirements and problems.

  • AT&T Communications Corporation
    • Area Manager
      • 2006 - 2009

      Managed a team of 26 Technical Managers at the Global Technical Assistance Center (GTAC) providing Tier III technical support for International Data Connectivity services for Multi-National Fortune 500 clients. Managed a team of 26 Technical Managers at the Global Technical Assistance Center (GTAC) providing Tier III technical support for International Data Connectivity services for Multi-National Fortune 500 clients.

    • International Work Center Transformation Manager
      • 2005 - 2006

      • Delivered transformational change and managed the new Brussels, Belgium customer service assurance call center. Provided work center communication, operational, escalation, and technical support for clients.

    • Operations Manager - Customer Care Center
      • 2002 - 2005

      Managed a 24/7 Data Maintenance Customer Call center; directed three Supervisors and a diverse team of 30+ Communication Technicians responsible for analysis, isolation, and resolution of customer network service issues.

Education

  • University of Phoenix
    Bachelor of Business Administration (BBA), Business Administration and Management, General
    2002 - 2009

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