Client Account Manager

• Apr 2022 - Present

Regional Account Director

• Mar 2020 - Apr 2022

• Acquired local media exposure resulting in exponential revenue increase • Procured and cultivated corporate accounts creating recurring revenue streams • Successfully exemplified project management skills in orchestrating large-scale event service contracts • Assisted owner with critical decisions, pivots, and contract negotiations • Resolved internal customer issues promptly, effectively, and politely • Tirelessly researched our services, competitors, and market to stay ahead • Managed email and internal marketing campaigns Show less

Server

• Mar 2018 - Mar 2020

After the aforementioned period of caregiving, this position way my way of easing myself back into the workforce--utilizing the skills I have acquired after years in the industry, while providing a platform to ultimately find a career that aligns with my education and potential in the field of marketing and advertising. After the aforementioned period of caregiving, this position way my way of easing myself back into the workforce--utilizing the skills I have acquired after years in the industry, while providing a platform to ultimately find a career that aligns with my education and potential in the field of marketing and advertising.

Hospitality Specialist ("Server")

• Sep 2011 - Aug 2015

While serving tables may not exactly be experience in the advertising industry, I argue that it is a microcosm of the efforts. First, I try to discern whom I'm dealing with--whether it be a quiet dinner for two or a group of colleagues celebrating a recent triumph. I alter my angle as needed and cater to either group in the best effort to suit their desires. I make the connection through an understanding of how these guests would like to be treated for the evening and how best to maximize their experience at the restaurant. I see my position as the intermediary between the guest/customer and the chefs--much like the role a Brand Manager fills between the sponsor of the communications and the creatives. In this role I must take specific attention to the stated desires of the customer and try to interpret those efficiently to the chefs/creatives/copywriters to return to them a wonderful presentation of what they had expressly desired. Deadlines are key in serving tables and time-management essential. Multi-tasking is a major component of the skill-set and prioritizing functions paramount. Attention to detail and a sincere desire to please the guests is where my skills in communication and organization combine to offer a genuine dining experience. A selfless philosophy for the greater good of the restaurant is also imperative in the success of operations at such a highly regarded restaurant as Reata, requiring strong teamwork skills and knowing when to take leadership and when to fill a more specific role. Show less

Server -> Lead Trainer -> Classroom Facilitator

• Oct 2007 - Sep 2011

Displayed upward mobility in being promoted to Lead Trainer and then Classroom Facilitator in recognition for my passion and dedication to my work. Facilitated the classroom training for new hires. Orchestrated classroom scheduling and was responsible for the dissemination of knowledge of an extensive 250+ item menu. Instilled the tenets of the Cheesecake Factory's philosophies and service protocols to new hires and followed corporate procedures with meticulous attention and respect for detail. Lead by example in the role of Lead Trainer while serving alongside my team. Show less