Experience

WalterMartMall

• Philippines
• Movies, Videos, and Sound
• 1 - 100 Employee

• Head Of Retail Operations

  • Oct 2020 - Present

  Job Description / Duties and Responsibilities: Responsible for Recruiting, training, supervising and appraising staff.Responsible for managing budgets.Responsible for maintaining statistical and financial records.Responsible in dealing with customer queries and complaints.Ensures to deliver customer satisfaction while having operational excellence.Responsible in checking the expiration dates of all food items.Implementing Cleanliness and Sanitation and Safety of the store.Overseeing Pricing and stock control.Responsible for preparing the monthly / daily inventory of all store stocks.Responsible in inspecting, assessing and evaluating the quality of newly delivered merchandise.Responsible in approving / rejecting delivered merchandise.Ensuring to deliver customer satisfaction while having operational excellence.Manage the day-to-day operation of the store.



Jollibee Group of Companies

• Restaurants
• 700 & Above Employee

• Assistant Restaurant Manager

  • Jun 2016 - Aug 2020

  Job Description / Duties and Responsibilities: Ensures to deliver customer satisfaction while having operational excellence.Responsible for coordinating daily restaurant management operations.Responsible in delivering superior food and beverage service and maximizing customer satisfaction.Responsible in responding efficiently and accurately to restaurant customer complaints and queries. Responsible to making sure that all employees are following standards and general operating procedure. Responsible for providing quality food preparation of different dishes.Responsible for managing budgets.Training and certifying old and newly hired employees.Ensuring that all managers are following the standard way of Jollibee.Responsible in overall execution of service excellence as ARM 2 trainee.Helps the RM in doing annual operation plan of store for the year.Supports the Restaurant Manager in achieving KRA targets through effective management of shift operations.Monitor, analyze and recommend action plans relating to shift’s performance in all Key Results AreaGather data for marketing program development, provides for marketing support requirements and implements the suggestive selling program.Checks preparedness of new product if there is one.Implements Food Safety, Cleanliness and Condition plans, drive Gold Standard Consistency compliance during shift and provide feedback to function holders when needed.Implements and evaluates cost management activities during the shift to manage expenses relating to food cost and paper cost, utilities, janitorial and office supplies and monitors utilities consumption and wastages.

• Service Crew

  • Dec 2011 - Jun 2016

  Job Description / Duties and Responsibilities: Prepare and serve food, process customer payments, and provide customer service.Welcoming customers on arrival, assisting customers to their tables, taking orders.Serve customers efficiently, assist customers with their needs and special requests, facilitating the distribution of tasks, monitoring performance of newly hired crew, manage orders, and adhere to the sanitation standards and safety procedures.Has to carry out tasks immediately and to stick to hygiene standards, has to have calm composure during peak hours, bill drafting abilities, and provide outstanding customer service.Responsible in making sure that all items that are served to customers are properly punched and accounted.Ensuring that newly hired employees has proper training and follows standard certification process in order for them to familiarize with the company GOP and standards.