Ericka Jones, MS

Senior Payroll Analyst at Tackle.io
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Contact Information
us****@****om
(386) 825-5501
Location
Virginia Beach, Virginia, United States, US

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Experience

    • United States
    • Software Development
    • 100 - 200 Employee
    • Senior Payroll Analyst
      • Apr 2022 - Present

      • Run a one-person payroll department and primary contact for a company of 400 employees in 48 states, Puerto Rico, and Canada for all payroll and tax related items. • Rectified outstanding federal, state & local tax issues of noncompliance audits, recouping over $9k during reconciliations. • Assisted with implementing policies and procedures cross functionally with different departments for the purposes of process streamlining. • Created and implemented csv files and shared Excel… Show more • Run a one-person payroll department and primary contact for a company of 400 employees in 48 states, Puerto Rico, and Canada for all payroll and tax related items. • Rectified outstanding federal, state & local tax issues of noncompliance audits, recouping over $9k during reconciliations. • Assisted with implementing policies and procedures cross functionally with different departments for the purposes of process streamlining. • Created and implemented csv files and shared Excel spreadsheets with the goal of simplifying manual processes, reducing data input errors by 88%. • Manage all payroll-related processes including Canadian payroll (i.e., Payroll processing, expense reimbursements, equity shares, tax registrations and payments, onboarding & offboarding, PCORI fees, ticketing system, accounting journal entries and more). Show less • Run a one-person payroll department and primary contact for a company of 400 employees in 48 states, Puerto Rico, and Canada for all payroll and tax related items. • Rectified outstanding federal, state & local tax issues of noncompliance audits, recouping over $9k during reconciliations. • Assisted with implementing policies and procedures cross functionally with different departments for the purposes of process streamlining. • Created and implemented csv files and shared Excel… Show more • Run a one-person payroll department and primary contact for a company of 400 employees in 48 states, Puerto Rico, and Canada for all payroll and tax related items. • Rectified outstanding federal, state & local tax issues of noncompliance audits, recouping over $9k during reconciliations. • Assisted with implementing policies and procedures cross functionally with different departments for the purposes of process streamlining. • Created and implemented csv files and shared Excel spreadsheets with the goal of simplifying manual processes, reducing data input errors by 88%. • Manage all payroll-related processes including Canadian payroll (i.e., Payroll processing, expense reimbursements, equity shares, tax registrations and payments, onboarding & offboarding, PCORI fees, ticketing system, accounting journal entries and more). Show less

    • United States
    • Software Development
    • 700 & Above Employee
    • HCM Implementation Consultant
      • May 2021 - Apr 2022

      ▪ Assist new clients through SaaS implementation setup process after analyzing and assessing business needs. ▪ Ensure proactive communication with clients, internal staff, and manage enhancement requirements and escalations. ▪ Provide subject matter expertise and comprehensive solutions to clients for an understanding and smooth transition to the Paycor HCM platform. ▪ Manage multiple projects and offer recommendations and configuration on payroll and human resources… Show more ▪ Assist new clients through SaaS implementation setup process after analyzing and assessing business needs. ▪ Ensure proactive communication with clients, internal staff, and manage enhancement requirements and escalations. ▪ Provide subject matter expertise and comprehensive solutions to clients for an understanding and smooth transition to the Paycor HCM platform. ▪ Manage multiple projects and offer recommendations and configuration on payroll and human resources products. Show less ▪ Assist new clients through SaaS implementation setup process after analyzing and assessing business needs. ▪ Ensure proactive communication with clients, internal staff, and manage enhancement requirements and escalations. ▪ Provide subject matter expertise and comprehensive solutions to clients for an understanding and smooth transition to the Paycor HCM platform. ▪ Manage multiple projects and offer recommendations and configuration on payroll and human resources… Show more ▪ Assist new clients through SaaS implementation setup process after analyzing and assessing business needs. ▪ Ensure proactive communication with clients, internal staff, and manage enhancement requirements and escalations. ▪ Provide subject matter expertise and comprehensive solutions to clients for an understanding and smooth transition to the Paycor HCM platform. ▪ Manage multiple projects and offer recommendations and configuration on payroll and human resources products. Show less

    • United States
    • Human Resources
    • 1 - 100 Employee
    • Implementation Specialist
      • Apr 2020 - May 2021

      ▪Main point of contact for welcoming new clients to the company and manage setup during the implementation process and provide employee maintenance and payroll training. ▪Manage up to 30 multiple client projects at once, processing internal ticket requests, processing client terminations, creating integration and single sign on between timekeeping and payroll platform. ▪ Build customized payroll platform while coordinating additional integrated services (i.e. Timekeeping, Onboarding… Show more ▪Main point of contact for welcoming new clients to the company and manage setup during the implementation process and provide employee maintenance and payroll training. ▪Manage up to 30 multiple client projects at once, processing internal ticket requests, processing client terminations, creating integration and single sign on between timekeeping and payroll platform. ▪ Build customized payroll platform while coordinating additional integrated services (i.e. Timekeeping, Onboarding, Retirement services, etc) with other departments and communicate deadlines if applicable. ▪Responsible for data collection and balancing current year wages on new payroll platform to quarterly tax reports & tax liabilities from prior payroll company reports. ▪Created and implemented checklists and excel spreadsheets for time management and productivity.

    • Payroll Specialist
      • Dec 2017 - Apr 2020

      ▪Assist and support clients with payroll processing questions and issues and collaborate with other departments and assist fellow teammates with client resolution. ▪ Initiated cost-effective ways to reduce manual processing and increase efficiency by more than 50% by offering digital solutions. ▪ Assisted in implementing Efax service that reduced paper load by 75%. ▪ Assisted clients and teammates on how to calculate taxable wages, taxes, garnishments, and more for the data… Show more ▪Assist and support clients with payroll processing questions and issues and collaborate with other departments and assist fellow teammates with client resolution. ▪ Initiated cost-effective ways to reduce manual processing and increase efficiency by more than 50% by offering digital solutions. ▪ Assisted in implementing Efax service that reduced paper load by 75%. ▪ Assisted clients and teammates on how to calculate taxable wages, taxes, garnishments, and more for the data processing of payroll both manually and electronically. ▪ Created and established payroll user guides, SOPs, and excel tracking spreadsheets to help with the internal transition from manual to electronic procedures.

    • United States
    • Human Resources Services
    • 700 & Above Employee
    • Team Lead
      • Oct 2016 - Jul 2017

      ▪ Prepared new and existing analysis reports for clients with 250K-5M in revenue. ▪ Guided payroll and benefits team through complex issues with different ideas for resolution. ▪ Resolved ongoing client issue pertaining to union deductions identifying the variance of incorrect amounts, ensuring collective bargaining compliance for the client. ▪ Solved client issue of incorrect overtime calculations for employees by developing spreadsheets to provide clarity and direction in resolving… Show more ▪ Prepared new and existing analysis reports for clients with 250K-5M in revenue. ▪ Guided payroll and benefits team through complex issues with different ideas for resolution. ▪ Resolved ongoing client issue pertaining to union deductions identifying the variance of incorrect amounts, ensuring collective bargaining compliance for the client. ▪ Solved client issue of incorrect overtime calculations for employees by developing spreadsheets to provide clarity and direction in resolving payroll conflicts. Show less ▪ Prepared new and existing analysis reports for clients with 250K-5M in revenue. ▪ Guided payroll and benefits team through complex issues with different ideas for resolution. ▪ Resolved ongoing client issue pertaining to union deductions identifying the variance of incorrect amounts, ensuring collective bargaining compliance for the client. ▪ Solved client issue of incorrect overtime calculations for employees by developing spreadsheets to provide clarity and direction in resolving… Show more ▪ Prepared new and existing analysis reports for clients with 250K-5M in revenue. ▪ Guided payroll and benefits team through complex issues with different ideas for resolution. ▪ Resolved ongoing client issue pertaining to union deductions identifying the variance of incorrect amounts, ensuring collective bargaining compliance for the client. ▪ Solved client issue of incorrect overtime calculations for employees by developing spreadsheets to provide clarity and direction in resolving payroll conflicts. Show less

    • United States
    • Education Administration Programs
    • 100 - 200 Employee
    • Sr. Payroll Analyst
      • Jan 2014 - Oct 2016

      ▪ Initiated and designed Tuition Reimbursement forms for user-friendly processing; increasing functionality while decreasing errors. ▪ Streamlined Tuition Reimbursement program, converting the manual process into digital; saving the organization over 10% in spending costs. ▪ Improved length of time for payroll processing from three days to two days by incorporating spreadsheets to assist with audits. ▪ Originated and created Tuition Waiver program for the Finance department. ▪… Show more ▪ Initiated and designed Tuition Reimbursement forms for user-friendly processing; increasing functionality while decreasing errors. ▪ Streamlined Tuition Reimbursement program, converting the manual process into digital; saving the organization over 10% in spending costs. ▪ Improved length of time for payroll processing from three days to two days by incorporating spreadsheets to assist with audits. ▪ Originated and created Tuition Waiver program for the Finance department. ▪ Improved previously haphazard filing system for delinquent notices, business tax registrations and recordkeeping. ▪ Tracked journal entries and GL reporting for benefits (medical, dental, vision, life) and tax reconciliation. ▪ Received Employee Recognition Award for the 2nd Quarter 2016. Show less ▪ Initiated and designed Tuition Reimbursement forms for user-friendly processing; increasing functionality while decreasing errors. ▪ Streamlined Tuition Reimbursement program, converting the manual process into digital; saving the organization over 10% in spending costs. ▪ Improved length of time for payroll processing from three days to two days by incorporating spreadsheets to assist with audits. ▪ Originated and created Tuition Waiver program for the Finance department. ▪… Show more ▪ Initiated and designed Tuition Reimbursement forms for user-friendly processing; increasing functionality while decreasing errors. ▪ Streamlined Tuition Reimbursement program, converting the manual process into digital; saving the organization over 10% in spending costs. ▪ Improved length of time for payroll processing from three days to two days by incorporating spreadsheets to assist with audits. ▪ Originated and created Tuition Waiver program for the Finance department. ▪ Improved previously haphazard filing system for delinquent notices, business tax registrations and recordkeeping. ▪ Tracked journal entries and GL reporting for benefits (medical, dental, vision, life) and tax reconciliation. ▪ Received Employee Recognition Award for the 2nd Quarter 2016. Show less

    • United States
    • Newspaper Publishing
    • 1 - 100 Employee
    • HR Operations Specialist
      • Aug 2012 - Oct 2013

      ▪ Assisted with streamlined processing for onboarding initiative transitioning new hire packet from paper to paperless environment. ▪ Created employee profiles and identification numbers for over 800 NY and over 600 Boston Globe employees. ▪ Conducted severance payroll processing for approximately 50 employees from New York, Boston Globe and corporate locations. ▪ Proactively created NYG Guild retro pay tracking spreadsheet in Excel. ▪ Assisted with streamlined processing for onboarding initiative transitioning new hire packet from paper to paperless environment. ▪ Created employee profiles and identification numbers for over 800 NY and over 600 Boston Globe employees. ▪ Conducted severance payroll processing for approximately 50 employees from New York, Boston Globe and corporate locations. ▪ Proactively created NYG Guild retro pay tracking spreadsheet in Excel.

    • United States
    • Human Resources Services
    • 700 & Above Employee
    • Implementation Specialist/Payroll Support Specialist
      • Feb 2007 - Aug 2012

      ▪ Trained clients on how to report to Paychex pay differentials, overtime, fringe benefits, health care premiums and retirement plans. ▪ Promoted four times in a five-year span with the first promotion from Payroll Specialist to Sr. Payroll Specialist achieved in the first eight months of employment. ▪ Retained clients through communication and sale offerings achieving a monthly save exceeding 15% of goal. ▪ Coordinated with sales representatives to review client data to ensure that… Show more ▪ Trained clients on how to report to Paychex pay differentials, overtime, fringe benefits, health care premiums and retirement plans. ▪ Promoted four times in a five-year span with the first promotion from Payroll Specialist to Sr. Payroll Specialist achieved in the first eight months of employment. ▪ Retained clients through communication and sale offerings achieving a monthly save exceeding 15% of goal. ▪ Coordinated with sales representatives to review client data to ensure that all required documents were present and then accurately input information into payroll system. ▪ Verified client’s previous payroll reports and entered numeric data to balance deposits and tax returns. ▪ Received Certificates of Achievements for training level work and Excellence Award for learning the new payroll system, Core Advanced. Show less ▪ Trained clients on how to report to Paychex pay differentials, overtime, fringe benefits, health care premiums and retirement plans. ▪ Promoted four times in a five-year span with the first promotion from Payroll Specialist to Sr. Payroll Specialist achieved in the first eight months of employment. ▪ Retained clients through communication and sale offerings achieving a monthly save exceeding 15% of goal. ▪ Coordinated with sales representatives to review client data to ensure that… Show more ▪ Trained clients on how to report to Paychex pay differentials, overtime, fringe benefits, health care premiums and retirement plans. ▪ Promoted four times in a five-year span with the first promotion from Payroll Specialist to Sr. Payroll Specialist achieved in the first eight months of employment. ▪ Retained clients through communication and sale offerings achieving a monthly save exceeding 15% of goal. ▪ Coordinated with sales representatives to review client data to ensure that all required documents were present and then accurately input information into payroll system. ▪ Verified client’s previous payroll reports and entered numeric data to balance deposits and tax returns. ▪ Received Certificates of Achievements for training level work and Excellence Award for learning the new payroll system, Core Advanced. Show less

Education

  • University of Maryland University College
    Master of Science - MS, Human Resources Management and Services
    2013 - 2015
  • University of Phoenix
    Bachelor of Science (BS), Human Resources Development
    2009 - 2011

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