Experience

Bared Footwear

• Australia
• Retail
• 1 - 100 Employee

• Customer Service Assistant

  • Apr 2021 - Present



Probe CX

• Australia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Agent

  • Jun 2020 - Apr 2021

  • Responsible for ensuring maximum efficiency in respect to addressing and resolving individual, business and correspondence inquiries on behalf of the ATO. • Responsible for building rapport with clients using comprehensive computer systems, whilst providing high levels of customer service. • Responsible for maintaining, recording relevant data and updating client records. • Remain compliance with all policies and procedures – for both Probe and the ATO. • Maintained attendance for all product and system training as required. • Maintained attendance for all necessary professional development training requirements and opportunities • Responsible for ensuring a safe, healthy and positive relationship with managers and peers Show less



Forcast Official

• Australia
• Retail
• 1 - 100 Employee

• Retail Store Manager

  • Jan 2018 - Jun 2020

  • Responsible for managing and overseeing the day to day operations of the store, whilst maximizing profitability. • Responsible for implementing and upholding the Forcast in-store and online policies and procedures.• Responsible for day to day cash and credit transaction process.• Managed weekly banking deposits and small change maintenance.• Responsible for maintaining a high standard team performance, by providing constructive feedback and motivational encouragement to team members.• Responsible for identifying recruitment needs and training new team members• Prepared and published fortnightly roster allocation and team payroll management.• Documented and checked inbound and outbound of stock quantity, against provided invoices.• Managed and maintained stock level accuracy. Including actioning reduction, promotional,consolidation, daily replenishment, and stock order lists.• Responsible for the proper use and care of all company assets and equipment by all team members.• Responsible for incident management, evaluations, hazard management and accurately reporting all serious incidents.• Maintained store presentation standards. Eg, Store layouts, visual merchandising, mannequin, torso display, signage, marketing material, security tag and hanging standards.• Prepared in-store promotional programs. Show less

• Assistant Cluster Manager

  • May 2019 - Jan 2020

  • Responsible for managing and overseeing the day to day operations of multiple stores. • Responsible for setting daily tasks and targets, maintaining a high standard team performance whilst maximising profitability. • Responsible for providing constructive feedback and motivational encouragement to store managers and team members in keeping the company standards. • Assisted in overseeing the implementation of the Forcast standards through policy, procedure and merchandising audits conducted every 6 months.• Responsible for approving and overseeing fortnightly roster allocation and team payroll management according to the proposed overhead budgets.• Assisted identifying recruitment needs and training new store managers.• Occasionally participated in the weekly merchandise, retail and general meetings to relay information and implement suggested amendments across all stores. • Assisted in preparing weekly visual merchandising and promotional layouts to send across all stores. • Responsible for outstanding presentation and consistent visual merchandising across multiple stores.• Assisted in preparing branch pack up and branch set up for closures and store openings.• Responsible for identifying stock level demands of each branch and actioning consolidations to maximize profitability. • Responsible for overseeing stock level accuracy. Including actioning reduction, promotional, consolidation and daily replenishment across all stores. • Responsible for the approval of purchasing and discarding housekeeping equipment across all branch. Show less

• Design and Production Support

  • Feb 2017 - Jan 2018

  • Designed styles and technical sketches.• Assisted in range building and creation of range injections.• Assisted in sourcing fabrics for samples.• Placed orders for fabric sampling and trims.• Drafted official purchase orders for garments which include style details, ordering colors and quantities to present to the manager.• Responsible for sample room management and all range-related showings including photoshoots, trend plan meetings, workshops, and The Iconic showing.• Assisted with administrative tasks. Show less

• Sales and Customer Service Assistant

  • Oct 2016 - Jan 2018

  • Greeted customers in a timely fashion, while quickly determining their needs.• Responsible for cash and credit transaction process.• Involved in store deliveries, stock management, and floor merchandise.• Assisted customers with product selection and general inquiries.• Involved in customer refund policies, credit notes, and exchange policies.• Responsible for reporting item discrepancy or product recall to the supervisor.• Responsible for keeping up to date with special promotions and new arrivals.• Understands and conveys the company motto, vision and specialty through the everyday routine. Show less

• E-Commerce Support Officer

  • Apr 2017 - Jun 2017

  • Communicated effectively and handle all inbound inquiries through email and phone.• Fulfilled online orders, tracking order and processing returns through Magento.• Processed customer refunds, online credit, and exchanges.• Assisted in customer support, inquiries and troubleshooting customer dispute.• Assisted with e-commerce related administrative tasks.

• Design and Production Intern

  • Mar 2016 - Feb 2017

  • Researched current and upcoming fashion trends. • Designed and Developed products according to the trend release. • Created and prepared trade sketches for product developments approved for sampling.• Sourced fabrics and trimmings for developed products.• Liaised with the Product Developer and the Pattern Maker for fabric swatch and trim approvals.• Wrote detailed and technical product descriptions for E-commerce store. • Documented and prepared inbound and outbound of samples. • Participated in fitting sessions and recorded relevant information• Assisted the stylist on set for E-commerce product shoots. • Prepared monthly range reference sheets for the Iconic• Prepared monthly trend plan release sheets.• Prepared seasonal company newsletter. • Responsible for photo shoot and fit meeting preparation - this includes steaming of samples, and recording of garment details.• Provided administrative support to design and production team. Show less



REBECCA VALLANCE

• Australia
• Retail
• 1 - 100 Employee

• Design and Production Intern

  • Feb 2016 - Nov 2016

  • Provided direction to volunteers at the Mercedes Benz Fashion Week Show by instructing and demonstrating dressing techniques • Tasks included sample cutting, repeat cutting and pattern placement for marker making • Conducted individual garment quality checks • Provided the Head designer and the Production Manager with administrative support. • Prepared garments for dispatch • Assisted with stock-take. • General administrative tasks including arranging technical packs and organising size pips Show less