Experience

Indiana Tube Corporation

• United States
• Fabricated Metal Products
• 1 - 100 Employee

• Systems Analyst

  • May 2023 - Present



PathGuide Technologies, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Systems Implementation Engineer

  • Mar 2022 - May 2023

  • Install, configure, and support Latitude warehouse management system and manifesting system for customer partners. • Project work, extensive travel. • Train end users and internal staff. • Perform tasks remote from home office and on customer site as needed. • Primary systems managed/maintained include Epicor Prophet 21 ERP, Pathguide Latitude warehouse and manifesting management systems, as well as other ancillary systems. • SQL database management entailed all levels: maintenance, software updates, SQL query writing, Crystal Reports. • Update internal customer notes, case and project documentation. Show less



TEKsystems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Systems Administrator

  • Mar 2021 - Mar 2022

  Contract employee of TEKsystems, working for client MasterBrand Cabinets in Jasper, Indiana and remote from home. Focus on Microsoft Active Directory / Windows Server - including Microsoft Endpoint Configuration Manager (formerly known as SSCM), VMware / vSphere, Microsoft Azure VM deployments, Actifio backup system, Service Now, Bomgar remote support. 2nd and 3rd tier support of end users, project/systems work, including upgrades, sunset/replace virtual servers, application installation builds, automated patching via Microsoft ECM. Show less



Midwest Equipment & Supply Co., Inc.

• United States
• Wholesale
• 1 - 100 Employee

• Information Systems Manager

  • Aug 2014 - Apr 2021

  Manage IT/IS systems, accounts, applications, vendor relations for a regional outdoor equipment & supplies distributor. Focused on Active Directory / Windows Server 2012, 2019, 2008 Desktops - Windows 10 Professional, Mac OS X VMware 6.7, 5.5 Microsoft Office 365 Administration Microsoft SQL Server 2014 Epicor Prophet 21 ERP system Pathguide Technologies Latitude Warehouse Management System and Latitude Manifest System Manage IT/IS systems, accounts, applications, vendor relations for a regional outdoor equipment & supplies distributor. Focused on Active Directory / Windows Server 2012, 2019, 2008 Desktops - Windows 10 Professional, Mac OS X VMware 6.7, 5.5 Microsoft Office 365 Administration Microsoft SQL Server 2014 Epicor Prophet 21 ERP system Pathguide Technologies Latitude Warehouse Management System and Latitude Manifest System



The AME Group

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Network Support Engineer

  • Apr 2013 - Aug 2014

  • Network, systems support for clients • Upgrades, system refreshes for clients • Projects and other duties as assigned • Network, systems support for clients • Upgrades, system refreshes for clients • Projects and other duties as assigned



Peak Systems

• Owensboro, Kentucky Area

• IT Support Analyst

  • Mar 2013 - Apr 2013

  • System refreshes at JP Morgan Chase locations • System refreshes at JP Morgan Chase locations



Ascension

• Hospitals and Health Care
• 700 & Above Employee

• Solutions Development Analyst

  • Jun 2011 - Feb 2013

  • Provide support for all clinical applications; utilize many systems to support team members on all platforms and systems. • Key member of QuEST project team, deep involvement with systems connectivity, device readiness and configuration, as well as infrastructure activities for project initiation, testing, and implementation. • Team environment: groups supporting each application set, network, servers, infrastructure, and other teams worked collaboratively to resolve tickets, perform maintenance, and work projects. • Report maintenance and writing with Crystal Reports and Business Objects. • Extensive vendor contact required for support tickets, maintenance, upgrades. • Document and communicate solutions for other department staff to improve consistency and efficiency for future issues. • On-call and after-hours work performed as required. Show less



ITT Technical Institute

• Higher Education
• 700 & Above Employee

• Adjunct Faculty Instructor

  • Mar 2005 - Sep 2011

  • Instruct a variety of CIS courses, including Windows XP Professional (MCP preparatory course), Windows Server 2003 and 2008 (MCSE exam preparatory courses), PC troubleshooting/repair (A+ certification preparatory course), operating systems, and other technology topics. Prepare lectures, labs, quizzes, exams, and additional materials. Install software in classroom labs, including but not limited to Microsoft Windows Server 2003 and 2008, Microsoft Windows XP Professional, Microsoft Office 2003. Set up hardware as necessary, including Cisco 2500 series routers. Grade papers, post online information and announcements for all courses while maintaining 40+ hour/week work schedule. Show less



Gibbs Die Casting

• Network Administrator

  • Jul 2010 - May 2011

  • Provide systems support for all production and office personnel in a fast-paced and challenging environment; multiple systems used to fully support associates. • Evaluate, price, order, install and support a wide variety of technology equipment. • Technologies include VMware, Windows 2003 Server, Linux, Microsoft Remote Desktop Connection, Real VNC, and Team Viewer. • Desktops - Windows 7, Vista, XP, and 2000; laptops - Windows 7, Vista, XP, and Mac OS X 10.6. • Extensive vendor contact required for all systems support and upgrades. • Document and communicate solutions for other department staff to improve consistency and efficiency for future issues. • On-call and after-hours work performed as required. Show less



Advantage Technical

• United States
• Staffing and Recruiting
• 500 - 600 Employee

• Lead Technician

  • Oct 2009 - Oct 2010

  • Performed on-site independent contract work as authorized representative of Hewlett-Packard at various CVS pharmacy locations for server and pharmacy software upgrade project (October 2009 - September 2010). • Followed extensive technical instructions to deploy new systems. • Contacted appropriate parties with any issues or questions. • Actively communicated status updates with TAC and HP personnel as needed. • Performed on-site independent contract work as authorized representative at area Abercrombie & Fitch and Hollister store locations for systems upgrade project (September 2010). Show less



The Fountain Group

• United States
• Staffing and Recruiting
• 200 - 300 Employee

• Service Desk Analyst

  • Jun 2010 - Jul 2010

  Provide first point of contact support for all Ascension Health ministries as a subcontract employee for CSC Provide first point of contact support for all Ascension Health ministries as a subcontract employee for CSC



Native Staffing, Inc.

• Installation Technician

  • Oct 2009 - Jul 2010

  • Performed on-site independent contract work as authorized representative of Siemens at various BB&T bank locations for Lexmark printer upgrade project. • Followed detailed instructions to install and configure new printers, map users to the printers, verify printing, then train users on the new printers' features and how to clear paper jams. • Contacted appropriate Siemens or BB&T parties with any issues or questions. • Performed on-site independent contract work as authorized representative of Siemens at various BB&T bank locations for Lexmark printer upgrade project. • Followed detailed instructions to install and configure new printers, map users to the printers, verify printing, then train users on the new printers' features and how to clear paper jams. • Contacted appropriate Siemens or BB&T parties with any issues or questions.



Insight Global

• United States
• Staffing and Recruiting
• 700 & Above Employee

• PC Support Technician

  • Mar 2010 - Jun 2010

  Doing subcontractor work for CompuCom onsite at Bristol Myers - Mead Johnson Nutritionals in Evansville, IN Doing subcontractor work for CompuCom onsite at Bristol Myers - Mead Johnson Nutritionals in Evansville, IN



The Sage Group

• United States
• Education Administration Programs
• 1 - 100 Employee

• Instructor

  • Feb 2010 - Mar 2010

  Instructing CompTIA Network+ 2009 course to AT&T employees Instructing CompTIA Network+ 2009 course to AT&T employees



The Computer Merchant, LLC

• PC Support Analyst

  • May 2009 - Oct 2009

  • Performed on-site independent contract work as authorized representative of Computer Sciences Corporation at St. Mary’s Hospital, environment of 3000 Windows XP Professional desktops, 200 Windows 2003 servers, and Cisco 3500/3560 series routers. • Followed extensive technical instructions to deploy new corporate desktop workstations, including additional installation/configurations for additional hardware and software. • Contacted appropriate parties with any issues or questions. • Input time worked in online electronic time entry system. • Actively communicated status updates with CSC Project Lead and closed open service tickets. Show less



American General Financial Services

• LAN Systems Analyst

  • May 2007 - May 2009

  • Develop solutions to technology requests, including application deployments and updates via login script modules (XML/VB programming). • Responsible for workstation group policies on all enterprise desktops – over 2000 Windows XP Professional workstations (some workstations running VMWare to accommodate connectivity to corporate and branch network);, scripts pushed any update packages I had created to the desktops. • Test and evaluate software on corporate network to verify feasibility and develop application packages, used test workstations and VMWare on Windows XP Professional VM and Windows 7 VM to test developed packages. • Advanced troubleshooting of technical issues for AGFS personnel, over remote connection or in person, if Command Center or Desktop Support Technicians cannot resolve problem. • Evaluate and process submitted on-line Information Technology Request forms. • Create and maintain software documentation for workstation support group use on any application installation or patch packages developed. • Primary contact for Mac users – on one occasion, I had to work closely with the server support group to fix a particularly sticky issue with Windows 2003 print server for Mac users in Marketing department; documented Mac troubleshooting and installation techniques for other workstation support group personnel. • Primary contact for pilots and mechanic at airport hangar location. • Other technology requests, ongoing technology projects. • AGFS enterprise consisted of over 2000 Windows XP Professional workstations, about 50 Windows 2003 servers, five Novell NetWare servers, and Cisco 2800/3800 series routers – I had some exposure to each, but much of the server and router config was outside the scope of my position in the desktop/workstation group. Show less



Ivy Tech Community College

• United States
• Higher Education
• 700 & Above Employee

• Adjunct Faculty Instructor

  • Jan 2000 - May 2008

  • Instructed a variety of CIS courses, including Novell NetWare, Windows XP, Microsoft Office, hardware/software troubleshooting (A+ certification preparatory course), web development, network fundamentals (Network+ certification prep course), data communications, operating systems, network operating systems, and other technology topics. • Prepared lectures, labs, quizzes, exams, and additional materials. • Installed and patched various software in classroom labs, including (but not limited to) Novell NetWare 4 (including schema enhancements), Microsoft Windows 98, Microsoft Windows 2000 Professional, Microsoft Windows XP Professional, Microsoft Office 2003/2007, Red Hat Linux 7, Microsoft Windows Server 2003. • Prepared workstation hardware and demonstrated and taught proper troubleshooting techniques and CAT5 cabling terminations for A+ prep course. • Graded papers and posted online information and announcements for all courses while maintaining 40+ hour/week work schedule. • Enhanced the Novell lab: added the ability to print on the Novell network and extended the directory schema to include new network object types (such as applications to deliver or install to network workstations). Show less



The Computer Merchant, LLC

• PC Support Analyst

  • Apr 2007 - May 2007

  • On site contractor for St. Mary’s Medical Center, performing a variety of technology support tasks, environment of 3000 Windows XP Professional desktops, 200 Windows 2003 servers, and Cisco 3500/3560 series routers. • Communicated status updates and closed open service tickets. • Submit on-line time sheets to verify work billing. • Left position to accept permanent full-time employment with AGFS. • On site contractor for St. Mary’s Medical Center, performing a variety of technology support tasks, environment of 3000 Windows XP Professional desktops, 200 Windows 2003 servers, and Cisco 3500/3560 series routers. • Communicated status updates and closed open service tickets. • Submit on-line time sheets to verify work billing. • Left position to accept permanent full-time employment with AGFS.



Go2IT

• Field Technician

  • Mar 2007 - Apr 2007

  • Performed on-site independent contract work as an IBM authorized representative. • Followed extensive technical instructions to deliver a variety of technologies to area businesses. • Contacted appropriate parties with any issues or questions. • Communicated status updates, submitted time worked, and closed open service tickets. • Contracts included Red Lobster, Blockbuster, Kohl’s, and Hampton Inn franchises. • Performed on-site independent contract work as an IBM authorized representative. • Followed extensive technical instructions to deliver a variety of technologies to area businesses. • Contacted appropriate parties with any issues or questions. • Communicated status updates, submitted time worked, and closed open service tickets. • Contracts included Red Lobster, Blockbuster, Kohl’s, and Hampton Inn franchises.



Integra Bank

• Banking
• 1 - 100 Employee

• ATM Services Coordinator

  • Oct 2006 - Mar 2007

  • Responsible for monitoring ATM systems status, placing service calls, authorizing employee on-call response reimbursement, coordinating new installations and studying profitability.• Performed on-site inventory of all 122 ATM locations to update information, evaluate site fitness, and prepare for transition for first response from banking center personnel to contract vendor.• Served as primary backup for lunchtime, Saturday, and as needed coverage for IT Support helpdesk.

• IT Support Specialist

  • Jan 2005 - Oct 2006

  • Created, modified, and deleted employee login accounts and passwords in all systems (including Novell NetWare, Microsoft Active Directory on Windows Server 2003, IBM iSeries AS/400, CBS/Fiserv, and other banking systems) based on profile worksheet forms.• Served as first point of contact for customers and vendors of IT department – took first-level calls for all areas of technical service, worked with customer over the phone and/or via remote desktop connection to fix the problem; escalated any technology issue that could not be feasibly resolved (due to time or physical constraints) to appropriate technician or vendor contact.• Supported environment of 1000 Windows XP Professional desktops, 5 Windows 2003 servers, 2 Novell NetWare servers, and Cisco 2500/3500 series routers; involved in each on various levels, depending on issue or project.• Worked aggressive and successful Novell Netware to Microsoft Active Directory switchover project, facilitated desktop network print modifications for and removed Novell client software from all Main Office network workstations.• Worked banking center closing project and any after-hours projects or service calls as needed.• Maintained and promoted systems integrity and security through adherence to policies.• Required great understanding of existing systems, ability to understand requests or gain information not contained in the form (effectively assuring the proper access and serving as first support contact).• Winner of Service MVP award, 2nd quarter 2006. Nominated for Service MVP award, 2nd quarter 2005.• Trained my backup and prepared them to take over the position when I was offered new position. Show less



Old National Bank

• United States
• Banking
• 700 & Above Employee

• Systems Access Administrator

  • Mar 2001 - Dec 2004

  • Created, modified, and deleted employee login accounts and passwords in all systems (including Novell NetWare, Microsoft Active Directory on Windows 2000 Professional server for imaging system, IBM AS/400, and Fiserv/CBS systems, as well as other banking systems) based on online forms that are received.• Added functions to all systems based on manager requests and assisted any users having difficulty logging in to any system.• Facilitated access changes in branch opening, consolidation, and closing projects.• Maintained and promoted systems integrity and security through adherence to policies and regular access reviews.• Involved in systems structure study to reduce paperwork, ease customer use of automated request submittal system.• Required great understanding of existing systems, ability to understand requests or extract information not contained in the form, plus work with user in the event of problems or questions upon completion.• Setup and installed Windows XP desktops and varied software applications while leading an ambitious and successful deployment project.• Winner of REACH Service Award for August 2003—recognized by senior management team for outstanding customer service. Show less

• ATM Response Technician

  • May 2000 - Dec 2004

  • Provided after-hours and weekend support on Old National ATM machines in Evansville area.• Required to carry pager and cell phone—machines paged with text message identifying the problem.• Verified problems with computer room, then proceeded to ATM machine if necessary (usually arranged to meet partner to access cash drawer).• Fixed problems, tested machine, and notified computer room that all is operational.• Placed service calls with Diebold, and worked with their on-site technician as necessary. Show less

• WAN Support Specialist

  • May 1993 - Mar 2001

  • Senior service technician in staff of 15 to 20 technicians corporate-wide.• Supported and installed Novell NetWare and mid-range AS/400 systems, Windows desktops (3.x, 9x, 2000 Professional, XP Professional), network and local printers (primarily HP), network and application file servers (Novell 3.x, 4.x, 5; Microsoft Windows NT 4, Microsoft Windows Server 2000 Professional, SQL Server 2000), Cisco 2500/3500 series routers (troubleshooting and occasional emergency configuration), and over 200 desktop applications, as well as various other technology equipment and services.• Corporate enterprise consisted of 3000 Windows workstations, 150 Novell NetWare servers, 25 Windows 2003 servers, Cisco 2500/3500 series routers.• Lead technician in successful corporate Windows 95 installation and software update project.• Entrusted with the backup of Avaya/Lucent PBX and Intuity voicemail systems, plus add/change/delete requests on those systems.• Technician charged with verifying installation and testing of over 200 desktop applications in Y2K compliance testing.• Responsible for keeping software installation and troubleshooting documentation current for numerous critical applications.• As senior technician, deeply involved in training of new technicians.• Updated banking system documentation on internal web page.• Novell NetWare CNA, Avaya/Lucent certified training in Definity and Intuity systems.• Performed installation and initial software testing for Y2K compliance project.• Led and performed local banking center Windows installations project.• On-call, travel, and training were required. Show less