Erick Rivera
Supervisor , Member and Provider Service Contact Center at MOLINA HEALTHCARE INC- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English/ Spanish Native or bilingual proficiency
Topline Score
Bio
Elizabeth A. Thompson
I have worked with Erick Rivera for almost eleven years. He is a seasoned professional who exhibits kindness and fairness in his work. Many of my accounts have been "high profile," and I would not have been able to deliver great customer service without Erick's assistance. He always works to find a solution that will satisfy our client even if it means more work to he and/or the employees in his department. Erick is a great teacher as well, and over the years, I have learned a lot from him in terms of how our company's systems work, and how to think through what options would be better for our clients. Erick is honest, forthright, trustworthy and dependable.
Angela Thurman, A-CSM, CSM
It was great working with Erick at UnitedHealthcare StudentResources. He has a great work ethic and is very professional and knowledgeable on the eligibility process. He was always accommodating whenever I needed him or his team to assist in testing or issue resolution. He is approachable and an all around nice guy. Erick would be an assist to any organization.
Elizabeth A. Thompson
I have worked with Erick Rivera for almost eleven years. He is a seasoned professional who exhibits kindness and fairness in his work. Many of my accounts have been "high profile," and I would not have been able to deliver great customer service without Erick's assistance. He always works to find a solution that will satisfy our client even if it means more work to he and/or the employees in his department. Erick is a great teacher as well, and over the years, I have learned a lot from him in terms of how our company's systems work, and how to think through what options would be better for our clients. Erick is honest, forthright, trustworthy and dependable.
Angela Thurman, A-CSM, CSM
It was great working with Erick at UnitedHealthcare StudentResources. He has a great work ethic and is very professional and knowledgeable on the eligibility process. He was always accommodating whenever I needed him or his team to assist in testing or issue resolution. He is approachable and an all around nice guy. Erick would be an assist to any organization.
Elizabeth A. Thompson
I have worked with Erick Rivera for almost eleven years. He is a seasoned professional who exhibits kindness and fairness in his work. Many of my accounts have been "high profile," and I would not have been able to deliver great customer service without Erick's assistance. He always works to find a solution that will satisfy our client even if it means more work to he and/or the employees in his department. Erick is a great teacher as well, and over the years, I have learned a lot from him in terms of how our company's systems work, and how to think through what options would be better for our clients. Erick is honest, forthright, trustworthy and dependable.
Angela Thurman, A-CSM, CSM
It was great working with Erick at UnitedHealthcare StudentResources. He has a great work ethic and is very professional and knowledgeable on the eligibility process. He was always accommodating whenever I needed him or his team to assist in testing or issue resolution. He is approachable and an all around nice guy. Erick would be an assist to any organization.
Elizabeth A. Thompson
I have worked with Erick Rivera for almost eleven years. He is a seasoned professional who exhibits kindness and fairness in his work. Many of my accounts have been "high profile," and I would not have been able to deliver great customer service without Erick's assistance. He always works to find a solution that will satisfy our client even if it means more work to he and/or the employees in his department. Erick is a great teacher as well, and over the years, I have learned a lot from him in terms of how our company's systems work, and how to think through what options would be better for our clients. Erick is honest, forthright, trustworthy and dependable.
Angela Thurman, A-CSM, CSM
It was great working with Erick at UnitedHealthcare StudentResources. He has a great work ethic and is very professional and knowledgeable on the eligibility process. He was always accommodating whenever I needed him or his team to assist in testing or issue resolution. He is approachable and an all around nice guy. Erick would be an assist to any organization.
Experience
-
MOLINA HEALTHCARE INC
-
United States
-
Hospitals and Health Care
-
100 - 200 Employee
-
Supervisor , Member and Provider Service Contact Center
-
Oct 2016 - Present
Equip agents with knowledge, skills, and attitude to effectively and accurately respond to inquiries and provide resolution to member and provider calls related to claims for all participating plans. Maintain a positive attitude and provide guidance to all staff. Monitor operational activities for the Call Center. Provided operational management and oversight of integrated teams responsible for providing Molina Healthcare members and providers with the right care accordingly. Equip agents with knowledge, skills, and attitude to effectively and accurately respond to inquiries and provide resolution to member and provider calls related to claims for all participating plans. Maintain a positive attitude and provide guidance to all staff. Monitor operational activities for the Call Center. Provided operational management and oversight of integrated teams responsible for providing Molina Healthcare members and providers with the right care accordingly.
-
-
-
UnitedHealth Group
-
Hospitals and Health Care
-
700 & Above Employee
-
Supervisor
-
Sep 1991 - Aug 2016
-
-
-
-
Premium Accounting Assistant Manager + Manager
-
Jan 1998 - Mar 2005
-
-
-
-
Claims Examiner
-
Jan 1988 - Jan 1991
-
-
Education
-
1980 - 1985
Universidad de Panamá
Business, Financial -
1975 - 1979
Colegio San Vicente de Paul
high school diploma, Business/Commerce, General
Community
