Change Management Specialist

• May 2023 - Present

Change Manager

• Oct 2020 - Aug 2023

Process Management

• Jul 2019 - Oct 2020

Senior Change Manager

• Jul 2018 - Oct 2020

Cab Manager for Americas Region Cab Manager for Americas Region

Project Change Manager - Process Specialist II

• Feb 2017 - Jun 2018

As a Change Manager, I am in charge that the Atos Service Management Model is followed and people adhere to the Process. Lead the Tech Review and CAB meetings, were the Changes for test and production environments are approved or rejected. Training the different support groups of the process and the tool used to open and manage the Changes( Service Now). Approval or rejection of the Requirement of Change in case it doesnt comply with the standard process. Verify the type of the Change (Urgent, Emergency, Normal, Standard). Follow up the implementation of the change verifying the evidence of completion is attached until it is closed. Show less

Service Delivery Engineer, Batch Operations Lead

• Jan 2016 - Jan 2017

Service Delivery for a client based in United States of America, managing a group of 5 agents for Batch monitoring and Operation services. Scheduling BAU activities. Creation of new jobs and applications for test and production systems. Transition of client activities to TATA Mexico, training in Client site in Atlanta, as well as by phone. Creation of the documentation for the new escalation process and ticket assignation. In the Administration side, i assigned the rooster and shifts for the team. Vacation process, setting up the goals and objectives to the team for the yearly evaluation for personal progress. Information Security Coordinator. Ensuring adherence to security policies. Itil best practices, attendance in Change and Problem management meetings and Process. P1/P2 tickets. Show less

Production Control Specialist (team lead)

• Dec 2007 - Jan 2016

* Analyze environmental issues, batch abnormal terminations, run times for target Service Level Agreements, troubleshooting late jobs for missed requirement postings, missing input files, etc. * Client Transition Responsible. training in site in order to bring the support to our Monterrey team. * Creation of documentation for each client we support. * Analyze Test and Production environments for different clients and different LPARS. * Escalating issues that cannot be resolved by production control or require application support teams to resolve within escalation timelines outlined. Functional Experience: Prepare and coordinate execution of request following through to completion ensuring appropriate execution has been adhered to. Tools: Windows xp professional, Microsoft office 2007 and some internal programs with customer database, Schedulers such as CA7, Control M, UNIX AIX, Tandem, Stratus, CA WORKLOAD, CA ESP, Autosys, JOBTRAC, TWS. Show less