Experience

Dixie Toyota

• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Automotive Service Advisor

  • May 2019 - Present

  Currently a service advisor, vehicle walk-around, service recommendations, write up work orders with customer concerns and requested services. Provide details on vehicle maintenance menu and or repairs as needed. Experienced apprentice in the field very knowledgeable on vehicle repairs, maintenance and tendency's. Currently a service advisor, vehicle walk-around, service recommendations, write up work orders with customer concerns and requested services. Provide details on vehicle maintenance menu and or repairs as needed. Experienced apprentice in the field very knowledgeable on vehicle repairs, maintenance and tendency's.


Concentrix
• United States
• IT Services and IT Consulting
• 700 & Above Employee
• Team Lead

  • Nov 2018 - Apr 2019


Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Operations Manager

  • Jan 2015 - Aug 2018

  Team leader and Operations manager for Dish Network. • Performance management for team leaders. • Client communications, conference calls. Performance reviews weekly and monthly. • Compensation plan design and implementation. • Dish Out Bound Retention, Dish Warming&Dish Chat Sales Team leader and Operations manager for Dish Network. • Performance management for team leaders. • Client communications, conference calls. Performance reviews weekly and monthly. • Compensation plan design and implementation. • Dish Out Bound Retention, Dish Warming&Dish Chat Sales



Dish Network

• United States
• Sports Teams and Clubs
• 1 - 100 Employee

• Sales and Out Bound Team Lead

  • Jul 2011 - Aug 2018

  TEAM LEAD -2011 TO 2017 • Team Leader for Dish OB Retention, Partner Support & Dish Sales. • Coaching and audits. • Individual performance management. • Team performance responsible. • Disciplinary actions process. • TCPA regulations guidelines for Out Bound. • Lead and list call plans. • Dish Business Analyst for IT Problem Reporting. • QA calibrations & evaluation compliance. • Compensation commissions reporting and validation OPERATIONS MANAGER -2017 TO 2018 • Performance management for team leaders. • Client communications, conference calls. Performance reviews weekly and monthly. • Compensation plan design and implementation. • Dish Out Bound Retention, Dish Warming&Dish Chat Sales Show less



Stream Global Services

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Team Leader

  • Jan 2008 - Mar 2015

  Team leader for the Dish Retention and ARPU out bound campaigns. Coaching and performance management. Telephony consumer act regulations guidelenes for out bound operations. POC for lead management and list processing. Daily call plans and performance weekly business reviews. Team leader for the Dish Retention and ARPU out bound campaigns. Coaching and performance management. Telephony consumer act regulations guidelenes for out bound operations. POC for lead management and list processing. Daily call plans and performance weekly business reviews.



Bell

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Level 2 Tech support

  • Jan 2008 - Jul 2011

  • Training, coaching and assisting level 1 agents. • Managing test center contacts and escalations. • SNET reporting issues and escalations. • Front line and customer resolution. • Responsible for Academy Bay & Success Bay • Training, coaching and assisting level 1 agents. • Managing test center contacts and escalations. • SNET reporting issues and escalations. • Front line and customer resolution. • Responsible for Academy Bay & Success Bay



Dell

• IT Services and IT Consulting
• 1 - 100 Employee

• Tech Support

  • Aug 2005 - 2008

  • Tech support and customer care. • Dimension Desktop. • Latitude laptop and desktop. • XPS Desktop and Laptop. • Windows Vista and XP SME. • LVR Representative • Tech support and customer care. • Dimension Desktop. • Latitude laptop and desktop. • XPS Desktop and Laptop. • Windows Vista and XP SME. • LVR Representative