Experience

Rave Mobile Safety

• United States
• Software Development
• 100 - 200 Employee

• Technical Support Engineer

  • Oct 2022 - Present



Coverys

• United States
• Insurance
• 300 - 400 Employee

• Information Technology Support Specialist

  • May 2015 - Present

  Providing support to end users, board members, and associates of the company for general hardware, software, network, A/V, and additional technologies. Providing support to end users, board members, and associates of the company for general hardware, software, network, A/V, and additional technologies.



The Brattle Group

• United States
• Business Consulting and Services
• 400 - 500 Employee

• Information Technology Support Specialist

  • Mar 2020 - Oct 2022



Tangoe Inc

• Waltham, MA

• Technical Support Specialist

  • Nov 2014 - May 2015

  Mobile application support for external and internal users. Assisting with setup, troubleshooting, and updating the software among other general responsibilities. Mobile application support for external and internal users. Assisting with setup, troubleshooting, and updating the software among other general responsibilities.



Best Buy

• Retail
• 700 & Above Employee

• Operations Agent

  • Aug 2013 - Jan 2015

  Assisting customers by verifying and troubleshooting issues with their computers, mobile devices, home theater equipment, and multiple other electronics. Managed inbound and outbound service queue, managed customer repairs queue, and applied additional troubleshooting and repairs to customer devices. Position involved a lot of sales and support on top of managing logistics for offsite repairs. Also filled in for management during absences.

• Mobile Sales Lead

  • Jun 2010 - Aug 2013

  Specializing in sales and support of mobile devices and mobile device plans. Focused on maintaining a high level of sales productivity, managing inventory, communicating changes and goals, training associates, and addressing areas of improvement, among other duties.