Erick Daniel Trujillo Burrión

Risk Training Expert at Xoom, A PayPal Service
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Guatemala City, Guatemala, Guatemala, GT

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Fundamentos de la narrativa o storytelling
    LinkedIn
    Jul, 2022
    - Nov, 2024
  • Excel: Tablas dinámicas (Office 365/Microsoft 365)
    LinkedIn
    Mar, 2022
    - Nov, 2024

Experience

  • Xoom, A PayPal Service
    • United States
    • Financial Services
    • 100 - 200 Employee
    • Risk Training Expert
      • Nov 2021 - Present

      - Responsible for overseeing Xoom Risk Experts training and development activities. - Close partnership with different stakeholders such as with the Risk Quality team to identify additional training needs. - Collaborate with the product teams to have a deep understanding of newly launched products or product improvements that may have an impact on the Risk process. - Enhance existing training programs and ensure accurate measurement of training effectiveness. - Responsible for overseeing Xoom Risk Experts training and development activities. - Close partnership with different stakeholders such as with the Risk Quality team to identify additional training needs. - Collaborate with the product teams to have a deep understanding of newly launched products or product improvements that may have an impact on the Risk process. - Enhance existing training programs and ensure accurate measurement of training effectiveness.

  • Instituto Guatemalteco Americano -IGA-
    • Guatemala
    • Education Administration Programs
    • 1 - 100 Employee
    • English Second Language Instructor
      • Jul 2019 - Present

      • Highly capable professional English teacher with a focus on student learning and engagement. • Develop scope and sequence of learning activities using university course objectives, curriculum standards, and student learning goals. • Excellent ability to facilitate and teach difficult concepts to students, including breaking down topics, scaffolding, re-teaching, and checking for understanding. • Highly capable professional English teacher with a focus on student learning and engagement. • Develop scope and sequence of learning activities using university course objectives, curriculum standards, and student learning goals. • Excellent ability to facilitate and teach difficult concepts to students, including breaking down topics, scaffolding, re-teaching, and checking for understanding.

  • Advanced Call Center Technologies, LLC
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Trainer
      • Apr 2017 - Nov 2021

      • Maximize call center representatives effectiveness ensuring thorough knowledge of products and services. • Lead learning enhancement classes to improve care knowledge and people skills for workplace success and advancement. • Process and Metrics Improvement. • Maximize call center representatives effectiveness ensuring thorough knowledge of products and services. • Lead learning enhancement classes to improve care knowledge and people skills for workplace success and advancement. • Process and Metrics Improvement.

  • Atento Guatemala
    • Guatemala
    • Telecommunications
    • 1 - 100 Employee
    • Sales Associate
      • 2015 - 2016

      Direct Sales: • New prospect acquisition Direct Sales: • New prospect acquisition

  • Xerox
    • United States
    • Business Consulting and Services
    • 700 & Above Employee
    • Inbound Customer Service Representative
      • 2014 - 2015

      Parcel Ship and Delivery Inbound: • Customer care Parcel Ship and Delivery Inbound: • Customer care

  • Genpact
    • United States
    • Business Consulting and Services
    • 700 & Above Employee
    • Process Associate
      • 2011 - 2014

      Outbound: • Contact dealership over the USA, inquiring Fleet vehicle delivery status • Managing and maintaining driver and vehicle data Outbound: • Contact dealership over the USA, inquiring Fleet vehicle delivery status • Managing and maintaining driver and vehicle data

  • TELUS
    • Canada
    • Telecommunications
    • 700 & Above Employee
    • Inbound Customer Service Representative
      • 2009 - 2011

      Inbound: • Customer care • New prospect acquisition Inbound: • Customer care • New prospect acquisition

Education

  • Universidad Galileo
    Bachelor of Technology and Business Administration, Business Administration, Management and Operations
    2022 - 2025
  • Universidad Galileo
    4to. Semestre, Técnico de grabación de sonido
    2011 - 2012

Community

You need to have a working account to view this content. Click here to join now