Erick Chen
Senior Director of Product & Development at WingoCase - Ambulant Inc.- Claim this Profile
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English Native or bilingual proficiency
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Chinese Limited working proficiency
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Taiwanese Native or bilingual proficiency
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Bio
Kirsten Woods
A strong sense of vision, guided by data and industry knowledge, driven by a genuine passion to understand and solve real world problems, is what immediately comes to mind when I think about Erick. I led our global Stage Gate process for our Product Launch Roadmap plans and worked closely with Erick as the Associate Director of Productivity, one of our key category product managers. He was the product manager jackpot for our team. His skill set comes from his genuine ability to understand people and deduce their needs, often before they even realize it themselves. And then, he uses those discoveries to figure out the best path forward towards solving those problems and using his operational acumen to do so, ultimately driving towards successful launches. He knew the data better than anyone on the team. When it came to his product launches, he was the first to find the most efficient and process driven path forward. Because of that, his products, more often than not, came up on the high end of our profitability scale. He is truly a hidden gem, wherever Erick goes, success will follow, and thus, any organization employing Erick will see that success carry over to their team.
Kirsten Woods
A strong sense of vision, guided by data and industry knowledge, driven by a genuine passion to understand and solve real world problems, is what immediately comes to mind when I think about Erick. I led our global Stage Gate process for our Product Launch Roadmap plans and worked closely with Erick as the Associate Director of Productivity, one of our key category product managers. He was the product manager jackpot for our team. His skill set comes from his genuine ability to understand people and deduce their needs, often before they even realize it themselves. And then, he uses those discoveries to figure out the best path forward towards solving those problems and using his operational acumen to do so, ultimately driving towards successful launches. He knew the data better than anyone on the team. When it came to his product launches, he was the first to find the most efficient and process driven path forward. Because of that, his products, more often than not, came up on the high end of our profitability scale. He is truly a hidden gem, wherever Erick goes, success will follow, and thus, any organization employing Erick will see that success carry over to their team.
Kirsten Woods
A strong sense of vision, guided by data and industry knowledge, driven by a genuine passion to understand and solve real world problems, is what immediately comes to mind when I think about Erick. I led our global Stage Gate process for our Product Launch Roadmap plans and worked closely with Erick as the Associate Director of Productivity, one of our key category product managers. He was the product manager jackpot for our team. His skill set comes from his genuine ability to understand people and deduce their needs, often before they even realize it themselves. And then, he uses those discoveries to figure out the best path forward towards solving those problems and using his operational acumen to do so, ultimately driving towards successful launches. He knew the data better than anyone on the team. When it came to his product launches, he was the first to find the most efficient and process driven path forward. Because of that, his products, more often than not, came up on the high end of our profitability scale. He is truly a hidden gem, wherever Erick goes, success will follow, and thus, any organization employing Erick will see that success carry over to their team.
Kirsten Woods
A strong sense of vision, guided by data and industry knowledge, driven by a genuine passion to understand and solve real world problems, is what immediately comes to mind when I think about Erick. I led our global Stage Gate process for our Product Launch Roadmap plans and worked closely with Erick as the Associate Director of Productivity, one of our key category product managers. He was the product manager jackpot for our team. His skill set comes from his genuine ability to understand people and deduce their needs, often before they even realize it themselves. And then, he uses those discoveries to figure out the best path forward towards solving those problems and using his operational acumen to do so, ultimately driving towards successful launches. He knew the data better than anyone on the team. When it came to his product launches, he was the first to find the most efficient and process driven path forward. Because of that, his products, more often than not, came up on the high end of our profitability scale. He is truly a hidden gem, wherever Erick goes, success will follow, and thus, any organization employing Erick will see that success carry over to their team.
Experience
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WingoCase - Ambulant Inc.
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United States
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Manufacturing
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1 - 100 Employee
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Senior Director of Product & Development
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Nov 2022 - Present
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ZAGG, Inc.
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United States
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Computers and Electronics Manufacturing
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300 - 400 Employee
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Associate Director of Productivity/Associate Director of Portfolio Management (Dual Role)
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Jun 2022 - Oct 2022
* Global leader for keyboard & B2B product categories covering North & South America, EMEA, and APAC exceeding $30 million in sales revenue * Establishes product strategy, financial modeling, long range product roadmap planning, and revenue pipeline sufficiency* Consistent revenue growth in category portfolio averaging 39% gross margins globally * Leads cross organizational teams that bring together multi-functional roles spanning Product, Marketing, Planning, Purchasing, Engineering and Sales, to align and execute to a unified go-to-market strategy * Integrated Business Planning lead representing all product teams to ensure effective issue escalations and issue resolution and escalation* Drives the global Product Lifecycle Management (PLM) processes with emphasis on LEAN to identify and risk access SKUs through the four lifecycle stages, minimize E&O inventory; reduce carry costs, and 3PL expenses* Manages a global product portfolio of 4,300 SKUs including transition plans* Leads multi-functional roles including Product, Planning, Purchasing, and Sales to evaluate ramp down impact to internal and external stakeholders and execute actionable plans Show less
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Product Manager/Product Portfolio Manager (Dual Role)
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Apr 2019 - Jun 2022
* Led the management and development of $28 million annual keyboard & B2B product categories* Drove the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch including the seven brands under the ZAGG company umbrella including BRAVEN, iFrogz, InvisibleShield, Halo, Gear4, Mophie, and ZAGG with inventory value exceeding over $97 million* Increased category year-over-year profitability from -19% gross margin to 37% through process improvements, NPI, BOM cost down initiatives, and discontinuation of low margin/revenue product(s) Collaborated with cross-functional teams in engineering, operations, finance, marketing, and sales teams throughout the NPI and Stage Gate process and with Integrated Business Planning * Instituted formal PLM processes with emphasis on LEAN to monitor and identify potential underperforming SKUs to trigger sales/operational steps to minimize E&O inventory* Eliminated non/low revenue performing SKUs by 49% (6249 to 3156) YOY* Established disposition of obsolescent inventory through global downstream channels/partners in excess of $19 million Show less
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Spring Mobile
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United States
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Wireless Services
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500 - 600 Employee
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Reverse Logistics Manager
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May 2017 - Mar 2019
* Managed full reverse logistics chain for 1250 national retail locations * Designed and implemented reverse supply chain management best practices in areas such as systems integration and optimization, inventory control, and obsolescence planning that would deliver drivable, measurable, and consistent results * Improved management of return inventory levels more than $137 million annually * Reduced year-over-year obsolescence loss of inventory from $6.9 million in 2016 to $3.4 million in 2017 and $2.8 million in 2018 * Utilized KPIs to identify trends and focal points to optimize operations * Conceived and executed B2B and downstream channel programs for disposition sales of obsolescent inventory averaging $860K monthly * Cultivated strong working relationships with sales, accounting, and finance teams to align demand planning to reverse inventory forecasting and cash flow planning and management * Ensured compliance with regulations, SOX controls, sustainability and responsible sourcing efforts Show less
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Center City Cellular Inc
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United States
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Wireless Services
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Director of Inventory
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Aug 2009 - May 2017
• Cross Functional team collaboration development between Inventory, Finance, Sales, Operations, and Loss Prevention teams• Top down product strategy management inclusive of sales, margin and inventory levels inclusive of distribution to 440 national retail locations• Sustained an accurate and consistent flow of high velocity inventory to and from retail locations• Negotiated with manufacturers and distributors to improve supply chain efficiency, sustainability, and profitability• Directed and executed inventory devaluation and obsolescence protocols to minimize inventory write-offs• Coordinated reverse logistics; supervised processing return shipments from retail locations to telco and vendor partners, including approval of Return Merchandise Authorizations (RMA), reconciling claims and invoice discrepancies Show less
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Director Corporate Development
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Jul 2007 - Aug 2010
• Reported directly to the CFO, managed and supported strategic initiatives within the operational, inventory and sales segments of the Company.• Supported end-to-end execution of acquisitions and ventures.• Led due diligence processes, including coordinating efforts across cross-functional department teams.• Established on-going relationships with outside parties such as telco and inventory partners, vendors, and manufacturers
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Director Information Technology
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Jan 2004 - Jul 2007
• Designed and managed large-scale IT infrastructure for 200 national retail stores• Deployed client level software; including Point of Sale, Contract Management, Commissions, Accounting, and Inventory applications• Executed and maintained Help Desk application to centralize and manage incoming IT help tickets, improving SLAs and enhancing overall experience for the end-user• Trained and developed retail personnel in retail locations in operations, finance, sales, and technical knowledge to meet company standards• Created and implemented a business continuity plan and setup of disaster recovery site• Negotiate and maintained relationships with national vendors-suppliers Show less
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Regional Sales Manager
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May 2001 - Dec 2003
• Launched multiple retail locations with new AT&T market in the East Texas marketplace• Developed and implemented sales programs for stores, driving store operations, sales, organization, and enhancing overall performance• Liaison between AT&T and Cellular City for all issues and represented the company in discussions with senior management• Trained and managed retail store managers, supervisors, and sales associates
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