Experience

Medtronic Spine & Biologics

• Medical Device
• 100 - 200 Employee

• Patient Service Specialist

  • Jan 2022 - Present

  Minneapolis, Minnesota, United States Responsibilities: -Provides comprehensive information to patients and their families, Medtronic field employees, other cross-functional business partners and occasionally healthcare professionals via telephone and written communications. -Responsible for receiving, documenting/reporting customer contacts and potential complaints for trending and FDA reporting. -Deliver responses in a respectful manner consistent with Medtronic brand voice, demonstrating empathy, education… Show more Responsibilities: -Provides comprehensive information to patients and their families, Medtronic field employees, other cross-functional business partners and occasionally healthcare professionals via telephone and written communications. -Responsible for receiving, documenting/reporting customer contacts and potential complaints for trending and FDA reporting. -Deliver responses in a respectful manner consistent with Medtronic brand voice, demonstrating empathy, education and empowerment. -Maintain knowledge of Neuromodulation past, present and future products and services Show less



MedExpress

• Hospitals and Health Care
• 700 & Above Employee

• Medical Scribe/Medical Assistant

  • Nov 2020 - Jan 2022

  Minneapolis, Minnesota, United States Worked as medical scribe and medical assistant at multiple MedExpress Urgent Care Clinics in the metroplex of Minneapolis. My responsibilities consist of assisting the providers with patient documentation, as well as conducting Covid-19 tests, strep tests, urine analysis', and taking patient vitals during the triage process.



Texas Tech University Health Sciences Center

• United States
• Higher Education
• 700 & Above Employee

• Undergraduate Research Assistant

  • May 2018 - Aug 2018

  I worked with a graduate student in the microbiology/immunology department under Dr. Hamood. We researched different biofilm formations, specifically in catheters, and gathered data from different bacteria that were used to create the biofilms.

• Clinical shadowing internship

  • Aug 2017 - Aug 2018

  I had the opportunity to shadow various amounts of physicians and gain insight in different specialties.