Experience

NewHope Church

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Director of IT

  • Feb 2019 - Present

  • Evaluated, planned, and executed migration from Elexio to Rock RMS for our Church Management System. • Migrated WordPress website to Rock RMS platform, involving the development of custom modules written in C#. • Replaced aging Wi-Fi network with a more modern UniFi based system. • Worked closely with the ministry team to create custom software solutions to save time and money. • Evaluated, planned, and executed migration from Elexio to Rock RMS for our Church Management System. • Migrated WordPress website to Rock RMS platform, involving the development of custom modules written in C#. • Replaced aging Wi-Fi network with a more modern UniFi based system. • Worked closely with the ministry team to create custom software solutions to save time and money.



JangoMail.com

• United States
• Advertising Services
• 1 - 100 Employee

• Director of Software Development

  • Feb 2015 - Jan 2019

  • Worked closely with Customers, Leadership, System Administrator, Sales, and Support to understand customer needs, design and build solutions, and ensure that the end result increased customer satisfaction.• Coordinated development team to handle new and backlog development requests, focusing on improving performance, reliability, and stability.• Improved system monitoring and logging using Prometheus, Graphite, Grafana, ELK, and Graylog to quickly see trends and analyze performance data.• Developed services to run inside Docker containers, managed by Rancher to provide orchestration and consistency. Show less

• Director of Technical Support

  • Aug 2012 - Feb 2015

  • Coordinated support team to manage incoming tickets and ensure that issues were handled by team members with an appropriate skill set.• Trained new team members to ensure quality support for our customers.• Walked new customers through set up process and determined how we could better integrate with their specific use cases.• Provided general software development support to development team working on bug fixes and feature additions.



Founder Sport Group — home of Badger Sport, Alleson Athletic, Prosphere and Garb Athletics

• United States
• Apparel & Fashion
• 1 - 100 Employee

• IT Director

  • Dec 2011 - Aug 2012

  • Designed and implemented Returns Management system to automate product returns. • Designed and implemented virtualization infrastructure to reduce physical hardware and improve reliability. • Replaced aging firewall with Watchguard firewall. Rolled out VPN services, allowing executive team to securely access local network resources on the road. • Provided technical support for approximately 60 employees. • Designed and implemented Returns Management system to automate product returns. • Designed and implemented virtualization infrastructure to reduce physical hardware and improve reliability. • Replaced aging firewall with Watchguard firewall. Rolled out VPN services, allowing executive team to securely access local network resources on the road. • Provided technical support for approximately 60 employees.



JangoMail.com

• United States
• Advertising Services
• 1 - 100 Employee

• Support Technician / Director of Support

  • Aug 2010 - Nov 2011

  • Evaluated and deployed Zendesk ticketing system to improve responsiveness, tracking, and accountability. • Worked closely with customers to evaluate their needs and provide the best solution to integrate with our services. • Analyzed and resolved complex technical issues, including connectivity, deliverability, and expectations. • Provided technical support for customer base of over 1,000 customers. • Evaluated and deployed Zendesk ticketing system to improve responsiveness, tracking, and accountability. • Worked closely with customers to evaluate their needs and provide the best solution to integrate with our services. • Analyzed and resolved complex technical issues, including connectivity, deliverability, and expectations. • Provided technical support for customer base of over 1,000 customers.



First To The Finish, Inc

• Carlinville, IL

• Network Administrator

  • Apr 2008 - Aug 2010

  • Reduced physical hardware by 65% by migrating servers to VMware ESXi, which improved stability and manageability. • Maintained 3Com NBX phone system and wrote .NET software that monitored and provided call statistics in the call center. • Developed a backup plan to ensure the safety of company data, including servers and workstations. • Provided technical support for 35 users throughout the organization. • Reduced physical hardware by 65% by migrating servers to VMware ESXi, which improved stability and manageability. • Maintained 3Com NBX phone system and wrote .NET software that monitored and provided call statistics in the call center. • Developed a backup plan to ensure the safety of company data, including servers and workstations. • Provided technical support for 35 users throughout the organization.



Illinois Department of Transportation

• United States
• Truck Transportation
• 700 & Above Employee

• Applications Support Technician

  • May 2007 - Apr 2008

  • Provided technical support and troubleshooting for ~100 users with software and hardware issues. • Developed a document tracking system using SharePoint. Provided a workflow for managing updates to policies and procedures for the Bureau of Information Processing. • Created an ASP.NET Inventory Tracking system to manage 30-50 laptops, projectors, and other devices to be borrowed and returned. • Developed software to run on Windows CE Barcode scanners to expedite internal inventory process. • • Moved our team from a paper tracking system to a digital system, utilizing barcodes on the equipment to reduce human error. Show less



Blackburn College

• Higher Education
• 200 - 300 Employee

• Student Mail and Backup Administrator

  • Jan 2005 - Apr 2008

  • Designed, implemented and maintained campus-wide backup plan, including determining specifications for hardware, backup scheme, and separate networking using Backup Exec.• Managed emails services for 1,200 users using IceWarp Merak Mail Server.• Analyzed incoming SPAM to improve filtering.

• Network Technician and Training Crew Head

  • Jan 2005 - May 2007

  • Provided technical support for faculty, staff, and students.• Worked closely with Network Administrator to set up and maintain servers, networking equipment, and infrastructure cabling.• Established and managed a team of students to provide training services for faculty and staff in Microsoft Office.