Experience

DPT Solutions

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Support Specialist

  • Apr 2022 - Present

  In my role, I use the business analyst mindset to support existing solutions. I work closely with the team and the client to ensure we are providing the right solution to help clients enhance productivity and improve business efficiency. The majority of the solutions and enhancements are created or modified in the over-arching umbrella of Microsoft Dynamics. I'm excited to leverage my decade plus experience in CRM to consistently provide value to our clients. In my role, I use the business analyst mindset to support existing solutions. I work closely with the team and the client to ensure we are providing the right solution to help clients enhance productivity and improve business efficiency. The majority of the solutions and enhancements are created or modified in the over-arching umbrella of Microsoft Dynamics. I'm excited to leverage my decade plus experience in CRM to consistently provide value to our clients.



Visual Workplace

• United States
• Printing Services
• 1 - 100 Employee

• IT and MS Dynamics 365 Administrator

  • May 2007 - Apr 2022

  Internal Duties:--Maintain the IT infrastructure--Respond quickly to technology crises such as a server failure--Optimize and upgrade technology assets--Respond to tier one IT Helpdesk requests such as malware infections and password resets--Customize the Microsoft Dynamics 365 Sales Professional database--Weed bad data out of the garden of good customer relationships--Manage cloud resources as a Microsoft 365 Global Admin--Facilitating the health and daily use of Microsoft Dynamics 365 Business CentralExternal Duties:--Provide extraordinary technical support and customer service.--Proactively reaching out to current customers to market new products.



Internet 2000 Inc.

• Technical Support

  • Jan 2004 - May 2007

  Manage inbound calls on a 7-line phone system.Troubleshoot dialup connections and email problems.Explain billing issues to customers and take credit card payments.Proactively cross-sell broadband services to dialup customers.Act as a liaison to resellers to keep them updated. Manage inbound calls on a 7-line phone system.Troubleshoot dialup connections and email problems.Explain billing issues to customers and take credit card payments.Proactively cross-sell broadband services to dialup customers.Act as a liaison to resellers to keep them updated.



Network180

• United States
• Mental Health Care
• 100 - 200 Employee

• Helpline Listener

  • Jan 2003 - Aug 2005

  Manage a 7-line phone system on a crisis line.Prioritize incoming calls based on the triage model.Use the Empathy Model to promote trust and gain rapport with callers. Manage a 7-line phone system on a crisis line.Prioritize incoming calls based on the triage model.Use the Empathy Model to promote trust and gain rapport with callers.